Sunkel Plumbing

Kevin K.

Had Sunkel come out to do simple job of hooking up gas log fireplace. I had wanted to use a local, smaller company, so I chose Sunkel among other estimates. It would be a one hour job (per all estimates) and also per the workman who arrived today, as gas line already works in my fireplace, and I had the unit, and all the necessary parts. But workman arriving initially quoted me $387 after salesman had originally quoted me significantly less. When I expressed confusion about cost, workman talked with salesman and came back offering slightly lower price (he said the computer software was at fault with his estimate today). When I contacted the salesman, he claimed his estimate (which he did over the phone without actually coming out to see the job, unlike other estimates received at my house) was only a range, and I had misunderstood. He kept calling today's problem an issue with their computer software. Seems really high to me to charge nearly $400 for an hour's work. I never did find out their hourly rate. I did not have technician do the work, and it seems poor use of technician's time to have him come out to my house, not honor original estimate, and then turn around and go elsewhere. I guess I should have had the estimate put in writing. My bad that won't happen again. But I won't have Sunkel do any work for me in the future.

Nate A.

Update: I finally had a chance to talk to Jason, the owner. We had a very cordial conversation about the events in the OP. He was open to feedback. He apologized for the bad experience I had with his business, and he committed to taking it as a learning opportunity.

While I still cannot recommend the business, I will say that Jason seems like a decent guy that cares deeply about his hard-earned reputation. Thanks for taking the time, Jason.

Glenn R.

I needed a garbage disposal unit installed and a new diverter for our bath tub spout (the lower spout that empties into the tub itself). On May 24, 2019, two guys from Sunkel came out on time. The Sunkel guy gave me a cost of $473 for the work. I said it seemed kinda high. The guy then said I could decline the work and merely pay the $95 service fee. That also seemed high, and I didn't want to be throwing money away. So I agreed to have the work done. The guys completed the job and everything works. But, as described below, a few things still bother me.

Before they came, I phoned in and explained the work to be done. Still, both of the Sunkel guys had to take a trip back to the shop for equipment. All total, it took them about 2 hours to do the work. During that time, water started leaking from the ceiling in our rec room, below the bath where the spout was being replaced. Apparently, water was dripping down behind the wall in the bath. One of the guys put a bucket on the rec room floor to catch the water, but when the guys left, water kept dripping for several hours on our floor. By the next day, a brown water stain developed on several of our ceiling tiles in the rec room.

Before the guys left, my wife paid and asked for a receipt. The Sunkel guy said it would be emailed to us. After four days we still had no receipt, so I called Sunkel and asked for one. I also told them about the water stain and asked if something could be done. I then received an email receipt, but no call back about the water stain.

Jon S.

Very expensive. Charged $350 for a 1-hour job. After questioning about the quote, was told it would be $95 if I didn't have them do the job for the service call. Would not use again

David P.

I was given a time frame of 1pm-4pm and Dalton arrived soon after 1pm. He was friendly, kind to my kids, and professional. He was also quick -- he cleaned my pipe and tested that is was clear before I knew it. Thanks!

Randy N.

Broken pipe on a Saturday night, who are you gonna call? Sunkel Plumbing that's who! Fast, friendly, and clean service.

Bryan H.

Great courteous service! They have helped with many issues and always work with me on time. Will always use them and recommend them to others

Betty S.

They may be good if you get them to come. I called about a leaking water heater. They said a plumber would call and let us know when they would come. Nobody called so my husband called them back. They said they couldn't come today because of the snow. We only got 2 inches, and they should have called us back anyway. We got someone else. Won't make that mistake again.

Dennis M.

WAY OVERPRICED!!! WOW!!!
$154 for a service call and less than 10 minutes of work. No parts. I could not get a screw on so he was able to. He put a float ball in that I had and charged $154???
Have used them in the past but will NEVER use them again. That is pure robbery. Very disappointed. I thought a $50-60 service charge and maybe 10 minutes of labor. No pricing out just came up with 154.05?????

Very nice service tech. Great guy. I do not blame him.

Also heard they charged a lady $1200 to replace the inside of 2 toilets. They should be arrested for that. True story as I know the lady!!

Stay away!! Not to he trusted. BBB will be getting a call from me! Bbjkhjj

Robert M.

Sunkel Plumbing is a professional, polite, family owned business that takes pride in quality work and customer satisfaction. Every experience I've had with them has been honest and done right. I was a raving fan from my first experience when the owner, Jason came out to my building for a call, spent a lot of time educating me and saving me money and didn't even charge me a dime, despite my insistence. I've been a loyal happy customer ever since!