Sundial Plumbing

Adam F.

First of all, all plumbing jobs are overpriced. However, Sundial repaired a leak from a faulty builder part last spring and charged my $638.00 total. Expensive??? How am I to know if that is within the norms? But, since they hole was dug and they were there I wrote the check and it was """"fixed"""". Fast forward 14 months, same problem. Called them back and since it was past 1 year, the work was out of warranty. They came back out, charged us $465 to dig a hole and run some tests. They found no leak, even though it was obvious that there water consistently on my walkway, rain or shine, 24/7. He left, so I thought great, its handled. Forty-five minutes after he leaves, it starts leaking. I call them back to send someone to fix the leak. He comes, says he doesn't have the part and can come back tomorrow and fix it for $429????? Seriously, where do these prices come from?? They have iPads with random jobs listed on them with set prices. Where do these prices come from? The part that has failed is PLASTIC@!!!!!!!! Needless to say, I'm doing this myself since I already have a $500 hole in my flower bed thanks to these crooks. I will give them one star only because their technicians were so polite, otherwise they would get a 0/5.

Rebecca E.

I have a book of """"best picks"""" for the Alpharetta area and I called a couple places for estimates. Sundial was the only place I called that did have a $40 estimate fee but that amount was applied to your balance should you choose them. Darrin was the plumber that Sundial sent to me. His professionalism, knowledge and how thorough him and his crew were on the estimate is what won my business. They were able to come out the next day and I not only had them fix the original problem but also had them replace my water heater. I'm very impressed by the work that Darrin, Joel, Jonathan and Nick did at my home. They left my yard as clean as possible and were very respectful of my flooring in my home by wearing shoe covers. I can't say enough about the quality of the work and professionalism!!! Thank you guys!!

Cortney H.

Sundial sent Chris out the next day during a time that was convenient to me. Chris looked over our system and pinpointed what he believed was our problem. He wasn't able to complete the repair that day because I had another contractor working that needed water (by the way my repair wasn't urgent). He came back the following day and made the repair. He also found another valve that was leaking. He got the parts and had me back up and running in no time. Thanks again Chris!

Mark L.

I tried out this plumbing service for the first time for a small job I had. A bath tub faucet broke and could not be turned off. I had to turn the water off in my house until I could get this fixed. I called Sundial and their office was friendly and able to schedule me the same day, but I opted to wait until the next day, a Saturday. They gave me a window of four hours, from 8:00 to Noon. On Saturday, I got a call a little after 8:00 telling me someone would be there in the next 30 to 45 minutes. The plumber came right about in that timeframe. It was nice to have them come at the beginning of their four hour window rather than at the end. The job was pretty straightforward and he gave me a quote of $125 before doing the work. I signed the quote and he finished pretty quick. He also had some suggestions for a few other things in my bathroom. The worker was professional and friendly. I got really good service from this firm and would recommend them for anyone else needing plumbing work.

Keith H.

Gary was awesome. He even turned around after fixing our water heater issue and came back on a Sunday night when the problem was user error. Would definitely recommend him.

Tom K.

Well - made an appointment for Noon - 5. Took the afternoon off of work to accommodate. Having not yet shown up , I called them at 4:30 and they assured me I was still on their list. They never showed. Never even called the next day apologize/explain. I guess they just wrote me off. Well done Sundial.

M D.

Terrible experience. We had to fix a small part on a hot water heater that was still under warranty. They say they are a mid priced plumber... the """"diagnostic"""" (which was already diagnosed by our builder's plumber) cost $330. Then they had to come out and fix it (which took several weeks because supposedly the company kept sending them the wrong thing), and then, when he finally came, he popped the part in in less than 5 minutes. They charged us ANOTHER $350. We paid it but complained to the owner, who sent us a long song and dance about how they are mid range priced and they have 5 people working on every call, and they have special expertise in addition to being drug free etc. All I can say is, my lawyer, who has more people working for him and a lot more """"training"""" is a fraction of the cost of this ridiculous place. Terrible, terrible, terrible. Find someone else.

Tom T.

My experience with Sundial is different than some I've read online. I used them on the recommendation of the previous owner of my home as they were the only ones in the area willing to service my nearly new tankless water heater that had gone bad (faulty equipment, not their fault). They were extremely understanding and courteous in dealing with my plight; dare I say they were more helpful than the manufacturer of the equipment! They worked with the manufacturer to find me a replacement unit in stock in the area and to get it installed as quickly as possible. To top it off, I mentioned when I called (partially to guilt some speedy service I'll admit :D ) that I have a newborn at home and the technician showed up with a card signed by the whole Sundial team congratulating my wife and I on our new child and commiserating with us on our relatively new equipment failing us. It was very touching as we were having a trying week. Rick, our plumbing tech, was very polite and pleasurable to work with and took the time to answer all of my questions and provide some helpful, tangential advice to my questions on some areas to be more efficient in my home water usage. I will definitely be using them again for my routine maintenance needs as well as for emergencies.

Tom P.

I found this company listed in Home Reports as a top rated plumbing company so I called them to fix or replace the water shut off valve that hooks up my refrigerator ice maker. They worked me in the same day I called and I thought great I can get this fixed today. WRONG ... the repairman took a picture of my shutoff valve and said he would email me an estimate. I asked if he couldn't just give me the estimate now and if the price was satisfactory just go ahead a fix or replace the valve. He told me he didn't have the parts to fix my shutoff valve. REALLY ... I'm not a certified plumber but I've done enough to know that it was most likely a worn valve seat or bad washer and at worst the valve would need to be replaced but HE DIDN'T HAVE THESE COMMON PARTS! And now the best part. Two days later I get the email estimate ... $525.00 to replace a refrigerator shut off valve. Are you kidding me? These people are criminals or they think the public is just plain stupid. In either case ... steer clear of this company ... it sucks!

R C.

Sundial Plumbing,...the so-called professionals installed a sewage ejector in our basement when the current ejector burned out. Sundial Plumbing technicians told us our old ejector was too small and we needed a larger unit (and of course more expensive ejector) to meet our demands. $843.00 later our new ejector was installed. It had to be replaced within a year's time, so they did the right thing and replaced the unit under warranty. The next time we had a problem with the unit the general manager told us where we could buy one when it burns out again because he does not want the headache of providing customer service/warranty. Approximately 9 months has passed and guess what the unit has burned out yet again. Even though the PROFESSIONALS recommended it to meet our demands! I began researching the product which is a Zoeller auto effeciency M53 1/3 hp ejector pump and have found them for $135.00-$180.00. The installation took the technician less than 2 hours and they charged $843.00 total!!!!! So they made approximately $700.00 for 2 hours work!!!!! Are you kidding me!!!! That's $350.00/hour. Most lawyers don't even cost that. Anyway...long rant short. DON'T USE SUNDIAL PLUMBING!!!!! Because when you call them on their warranty and customer service commitment/promise they will tell you to do it yourself!