Sun West Plumbing

Nebojsa S.

Many thanks to Chico and Allen for their outstanding work and customer service. They responed to a residential service call on early Sunday morning, July 29th, to inspect a water heater leak. Within 24 hours, they were able to secure a replacement, deliver and complete installation by noon on Monday! They also addressed a faulty valve and we had our hot water back by Monday afternoon. Curtious, on time, fast service - what more can you ask for!

Gerry S.

Sun West Plumbing replaced my angle stops and the relevant lines. David was the Sun West pro who did the job. The work was excellent, David was great - efficient, very polite, worked very cleanly. Nicole with whom I was in touch as the Sun West contact person was also great, so courteous and positive. Sun West/Nicole also took my age into account and gave me a senior discount. All excellent and very much appreciated.

Brittany R.

I'm really grateful I found this company. I've had two other pluming companies out to our property this past year, nether we're as straight forward, honest and enjoyable to work with as Sun West. I can't recommend this company enough. Thank you to Matt, Nicole and the rest of the team for doing what you do.

Alexandra L.

Great customer service from scheduling with Nicole to service by Andrew and David. Reasonably priced as well. I will definitely use Sun West Plumbing again.

Jennifer G.

These guys have helped me out numerous times. Excellent customer service! I plan on calling them again for any future plumbing needs.

Jenny G.

Great service! These guys really know their stuff. Every time we have used them for my business, they have been fast but thorough. I also appreciate that they make an extra effort to clean up any mess that may be made from their work. We will absolutely use them again.

Donna C.

Very professional! Very prompt!! Very Respectful!!
I would call for their help again!!
Thank you!

Stephen K.

I was also in the units who had the main water valve issue on 7/10/15. My experience was completely different than the prior review. This was my observation on the timeline.

7/10/15 (Friday)
* Called the landscaping and irrigation hotline to report water flowing from the round... Figured it was a sprinkler leak.
* HOA sent out email that a water leak was found and that water will be shut off (emergency notice given through email). Noted it was not an irrigation issue, but a plumbing issue.

7/11/15 (Saturday)
* Workers arrived in the AM to troubleshoot and solve.
* Found a main water line break 8 ft under.
* Called a specialist company since this job is much bigger than anticipated. (ETA 7/13/15)
* Patched up the main water valve, and turned on service later in the day. Water still can be heard leaking significantly.
* 2 emails from HOA were sent out describing the situation throughout the day.

7/12/15 (Sunday)
* Notes were posted on doors / bulletin board about water shutoff on Tuesday.

7/14/15 (Tuesday)
* Pipe was repaired when I got home. Currently filling in hole.

I talked with the workers and didn't have a negative experience. They were both nice and described fully what they knew about the situation. They did the job they were hired to do in a timely manor. It sucks it was a main water line and effected so many units, but this was a major issue that was handled well in my eyes.

Would hire for personal plumbing issues.

Guest P.

Horrible customer service. Our property management company uses them for plumbing and they have no ounce of respect. Tried speaking to the guys out here today to ask why our water was shut off with out a notice. The response all of the tenants received was rude, essentially saying we don't care who you are, we don't have to tell you what is going on, call your property management company. We also called their office to see what is going on, give us an eta of when the water will be back, and they had the same attitude. Telling us we don't have to tell you anything....

Have some decency and give us something to work with. You cant just barge in, shut the water, without letting us know, then not give us a response as to what is going on. Our property management company didn't even get a notice, now we have to wait for them to call and get the same information they could have given us from the get go.

Having lived in NY & NJ, I could have never thought i would run across a company on the west coast with a level of rudeness that went beyond the east coast norm. I will make sure that my all my coworkers and friends know to never use Sun West plumbing or recommend them.

Bill N.

Just when I thought the term ""customer service"" was a oxymoron, Beth at Sun West Plumbing proved me wrong. She demonstrated outstanding customer service skills helping me resolve an issue that my HOA management company created. She was such a pleasure to converse with. Mind you she was under no obligation to assist me for this was not a Sun West Plumbing issue. Front line employees are the face of a business. Beth's go the extra mile service tells me that Sun West is a top caliber business that I can reccomend to friends and other business associates.