Sun City Plumbing & Heating

Patrick M.

I had Chris Aranda do some plumbing work for me. He said he had a friend that had developed a system that removed the hard water and scale from home water. I spend over $2,000.00 and the new system had done nothing for my problem. I would not use them again.

Kathleen O.

I have used Aranda in the past without a problem, although they are pretty expensive. However, I recently had them come out to fix a leaky shower. After about 2 hours, including a trip back to the shop for parts (this always happens) the plumber left after I paid almost $250.00. When I went into the bathroom, the leak was not fixed, and was exactly as it was before the call. I called Sean back on his cell and was told I would have to book another appointment through the office, which I did for 2 days later. However, this was never added to the schedule so I waited the 2 hour window then called only to find out that there was no plan to send a plumber out that day. They did send out a plumber on the following work day (Monday) and it was finally resolved. I asked for a call back from the scheduler but she never called. Would never use them again.

Joel T.

We are renters and our kitchen sink drain got plugged ... landlady said to call Aranda and arrange for them to come fix. We did ... and they did ... and did it promptly, left no mess, and reasonable charge. We also agreed on having them fix some iffy drain connections under the sink. Again, promptly done.

Haj K.

If I could put minus stars I would! Beware of high prices, shoddy work and TERRIBLE customer service.

I came in with a request for a soft copper pipe with flared fittings. They produced the pipe as asked but when I got to the jobsite and installed it, it leaked badly from the flared fittings. After removing the pipe I found that the flares were done extremely poorly. Later in the day I brought the pipe back to show them the shoddy work and ask for a refund. The manager then accused me of damaging the pipe and refused a full refund. I argued my case for a while and then left never to return.

Save yourself a headache and go to Big Joe's Hardware instead for your plumbing parts. I went to them after Aranda's mistake. They had all the parts I needed and were super helpful.

Jerrry D.

Unfortunately our furnace (boiler) had not been maintained by the previous owner and needed several parts replaced. But after the first technician completed his work the problems still persisted. The second technician was extremely efficient and not only corrected the problems but thoroughly rechecked the entire system to make sure everything worked well. Be sure to ask for RAUL to take care of your plumbing problems.

Mireya V.

Honest and knowledgeable! I had an emergency leak last week and I called Aranda's because they are down the street from me. I was impressed with the level of professionalism and attention I received. From Trish who booked my appointment to the technician who saved the day. Will definitely be returning and will recommend to my friends.

sandra p.

Don't use Arandas. They sent out a plumber(simple bathroom sink small leak). He installed a pop up, which was not the problem. Also, it did not match my fixtures. I have brushed nickel; he installed chrome. Later that day I discovered an additional leak, which was due to the installation. They sent out another technician. I told him what the first technician had done and I wanted the new leak fixed. He said that Arandas did not do the previous work..that they don't install anything like that..that you could see the sloppy caulking and someone had 'wrenched' the part. I called and asked them to send out a technician that knew what he was doing, since he apparently did not believe Arandas had done this incorrect work, 3 days before. Long story short, he drove away,without saying anything. I called them again. I was told he had come to pick up the part I needed. He came back with the SAME incorrect part and wanted to remove what the first guy had installed three days before..the same chrome part. I told him to leave. The next day I went in to complain about this service/part. I was told they didn't have the correct part. I asked that they send someone to put the drain back together, as the sink was unusable, due to the fact that their technician had left parts on the counter, that were needed for the sink to be functional. They refused. I asked for a refund, since the guy had used the wrong part. They refused..in spite of the fact that they have a 30 day guarantee on labor, and I had an unusable sink..rendered so by their technician. I had to hire someone else to clean up their mess. DONT USE ARANDAS.

Abigail L.

Had to wait 15 minutes for one small easy to find part while I was being charged by contractor who was waiting. Attitude: They don't care. Not helpful as they work in slow motion while you get billed. Not surprised at the lack of reviews considering that there aren't that many supply stores in the area. Maybe they could have express line for non contractors who don't buy in mass volume. They seemed to know their inventory but was not impressed with the wait staff.

Rob D.

In summary, marginal work quality, poor customer service, and beware of price gouging.

Here are the details:
I called Aranda's and requested that they send out an expert to diagnose and fix a problem with a recirculating pump that should speed up delivery of hot water to my kitchen sink. The issue had been occurring for some time and prior attempts to fix it by others had failed, so I emphasized that I needed someone who knew what they were doing. The plumber that came out could neither diagnose nor fix the issue. While at my home he identified a very small leak in the cold water line coming into my water heater and said he could fix it the next day ""in about two hours"" by replacing two valves. I received no further estimate on the job at that time (Aranda's poor business practice, but my mistake for proceeding anyway).

When the plumber said he was finished I detected leaks in two new places in the lines that had apparently been caused during the repair of the original leak. A professional would have inspected his own work and fixed these new leaks before telling the customer that the job was done. After the new leaks were repaired, I was presented with a bill for $679.95 that had no itemization of labor hours, labor rate, parts description, or parts prices.

When I questioned what I believed to be an unreasonable amount he said that one valve was a $300 part. Subsequently I found the identical new valve at six locations -- including two local plumbing supply stores and Lowes -- for retail prices of $52.99 to $97.14. Remarkably, the retail price of the valve is $179.85 at Aranda's own parts department - a very high price, but not the $271 that I was charged.

I talked to Trisha in the office and then the owner, Ray, about this apparent price gouging hoping it was a mistake. Both refused to budge on the price even when I pointed out that it was $91.15 more than their own retail price. Ray offered a 10% discount to remedy the price dispute. I told him that I should already have been offered the 10% senior discount as described in Aranda's information on the BBB website, so the offer of a 10% discount didn't resolve the price gouging issue.

George T.

I had a leak in my water supply line. They were recommended by the guy who located the leak. They were out to see the job in an hour. Back the next day and quickly and very professionally did the repair. They even put an access panel into the wall in case a further problem developed. These guys were extremely responsive, did a great job and cleaned up after themselves. I've used them since then and have nothing but compliments about their knowledge, responsiveness and performance.