Sump Pump Medic

Chocolate H.

I had the sump pump medic guys come out and add a sump pump lid and perform a foundation crack repair. They did a wonderful job with both issues and pointed out two other places that I might have foundation crack issues. I would definitely hire these guys again if I needed additional repairs.

Himanshu T.

I called around noon for the pump with back up battery system that I have bought on my own. The lady answered the phone told me that there is $169.00 per hour and i said ok . She said Acey would come and finish the job. He will come around 3.00Pm

I got a call from Acey that he is running late ..stuck in trafic. Then he tells me that there is a $650.00 Flat charge just to Put Wayne ESP 25 battery back up sump pump.....VOW!!!!! I looked on wayne pump website and learned that it takes 30 minutes to install the pump. I waisted my whole afternoon ...

Looks like No body talks about the money they paid for his services. Buyer be aware what you getting in to.

Matt C.

I had Sump Pump Medic come out for an emergency visit during a heavy rain storm, as my sump battery had malfunctioned. They were prompt, professional, friendly, and reasonably priced. Would highly recommend. Acy was very thorough and took the time to answer all of my questions and made me feel as if I was their only customer. Will use them again for sure!

Bryan D.

These guys are solid. They came out to replace an old broken pump and did it fast, clean, and answered all my questions. Gave me several options and estimates along with pamphlets for all the hardware so I knew exactly what I was getting.

Kevin M.

This is my second time using Sump Pump Medic. I was very impressed with their professionalism and diligence in answering all my questions. From the moment they stepped in the house they went over all the expectations. He went over the order, pricing and how long he thought it would take to finish the job. He was very clean and neat; he wore booties over his shoes and cleaned up any mess made. I can now how have a piece of mind knowing that my basement will not flood.

Mary K.

Acey is the best- Called for an appointment on Friday and he was here on Monday at 8:00Am
as promised. He is very knowledgeable. Took us thru step by step checked everything. No
return visit needed as he had the replacement batteries on the truck and installed them.
I wouldn't hesitate to call again in a heart beat if needed.

Ravi K.

No Show!!!!

I scheduled an estimate to have a backup sump pump installed 10 days ago. Low and behold, no one showed up....I called the office to see what was going on and the polite woman told me she couldn't reach the technician. She also told me it was a ""secondary"" technician and things should be better when the boss is back in town.

Of course it makes me wonder why I was scheduled with a ""secondary"" person and also how a company can so so so unreliable and lack courtesy.

I'm sure once they do the work they are fine, but this is the peak of POOR customer service.

Dexter C.

Our sump pump wouldn't stop running shortly after we moved into our ""new to us"" home last summer. Ace came out and adjusted the sump bobber and it started running correctly again. I elected to replace the pump for fear it would stop working and flood the basement. I also replaced our backup battery as it was dead. Ace cleaned the inside of the sump, the area around it and replaced the cover with a sealed cover to help cut down on radon at my request. I wish all home repair technicians were as honest and affordable as Sump Pump Medic. The only thing Ace said I was in need of was a new back up battery and never did I feel up sold. Now if only I could have had him do our home remodel I might have a few less gray hairs!

Robb T.

Recently had my sump pump replaced because it had failed. Called Sump Pump Medic for the job. Heather was very helpful and scheduled me in sooner than the initial appointment available.....Great! Casey came out and tested my old sump pump, which started to work with out a problem. He said it seemed fine and that there were no real issues. The sump pump was 12 years old so I figured it was just a matter of time so I chose to replace it. Plus, I didn't want to worry that it could fail again given the typical lifespan. I asked Casey for a quote, which he gave me. Gave the OK and an hour or so later I was all wrapped up with a new, larger installed ejector pump. I'm happy with the quality of work done, materials, and all manner of professionalism. I will be calling again in the summer to have them check an additional pump.

Tony P.

I have original Trusty Warns back up installed by the previous owner. The main pump was also theirs and simply wasn't strong enough because there is plenty of underground water in the subdivision. Every major rain, the back up would go off with its annoying noise, mostly deep at night. I found this guy after two annual maintenance visits from the TW. He changed both, the back up pump and the main one. I haven't heard the back noise since. And his rate is more than fair.