Summers & Zim's

Martha C.

One of their commercials caught my attention referencing ""flickering lights."" Requested an evaluation and estimate. Absolutely phenomenal service! Quick response time and truly good samaritans all around. Everything was thoroughly explained and discussed. So very, very happy with the price for the work and the membership options. The company offers so many service options it's a one-stop-shop for fixing nearly everything in my home. I'm an extremely satisfied customer!!!

Alexei K.

My tenant called and told me that his A/C had stopped working. Normally, I address such issues myself. Unfortunately, I was on a trip. Through a friend of mine was referred to S&Z.

I contacted them and spoke with Joe. He offered to send his technician to my rental property which I agreed to. Later, I got a call from him saying that I owe $160 for the inspection (which I paid immediately) and that the technician found a run capacitor to be the root cause and offered to charge me another $800!!! to replace it.

For context, I've replaced such a capacitor several times in the past myself and the capacitor costs $20 (with overnight delivery from amazon.com) and the replacement procedure takes 20-30 minutes tops. So, the maximum additional charge for that replacement should have not been any higher than $150-$200.

Clearly, the contractor was trying to take advantage of my situation and simply rip me off. I declined the offer and called the tenant to discuss next steps.

The tenant told me that the technician did not even put the old capacitor back in place!!!

I had to call back Joe and had quite a heated discussion as he initially refused to send his technician back to put everything back as he should have done to begin with.

At the end and luckily, my tenant was handy and agreed to replace the capacitor with my assistance (remotely) which he successfully did.

Unless you enjoy wasting your money and get excited by getting out of emotional balance, stay away from this contractor by all means.

Morgan D.

Was disappointed in pricing. When I called and asked what it would cost to come out and diagnose my AC issue they said $99 and if they repaired anything the $99 would go towards the cost of the repair. It turned out we needed a new heat pump.
We did an estimate and a month later received a bill in the mail for $255. We ended up going with a different company because Summers and Zims estimate was $6,000 more than the company we ended up going with.
When i inquired about the $255 charge they said that that was because the the technician checked the unit and found it low on charge, he had to ""sniff"" the a/c unit for a Freon leak which was an additional charge (which wasn't explained to me) but if your diagnosing the problem isn't finding the leak part of the diagnosis?
Well they got the $255 but that's all they will ever get out of me!

Wilda H.

I have not used this company and hopefully I'll never have to. If needed I will. This review is to give a thumbs up to their commercials. Especially the one looking out into the woods from their back porch. I love Ally. Absolutely beautiful. I love her since the first commercial. So sincere and believable. Keep up the good work Ally

Joe T.

They did water neutralizer replacement, replaced well water holding tank, also had them run gas line. Everything seems to be fine with the work so far. A little pricey I think though.

Jesse S.

Had a clogged kitchen sink. $75 to have someone at S&Z come and look at it. He said it would cost $750 to run a snake thru the line and would take about 15 minutes.

I chose not to do that - instead, I went and bought a snake from Home Depot for $25 and did it myself.

Not sure why they have such a high rate for such a simple job. Lesson learned. Don't call S&Z.

Norman M.

Called this company on a Monday morning . They finally showed up after 5PM the following day when one of their representatives was passing my house on his way home. My A/C system was not working . After 10 minutes it was diagnosed with a bad switch . They would not repair the system until I signed a work order for $689.34! Not knowing what the issue was and the fact that it was almost 100 degrees out I signed the work order . The total time at my house was 20 minutes . On review of the repair I looked up the price of the switch which costs retail $35.00. So to recap we waited a day and a half for service and were charged $689.34 for a $35.00 switch and 20 minutes of total time . Complete scam and ripoff . In my opinion this was extortion . Do not fall for their local neighbor , community love fest . These people are thieves .

Liz S.

Not happy at all with this company. The owner's response was actually worse than the sloppy work. Was charged an exorbitant price for a very inexpensive sensor for a water heater.
Communication means a lot to me and it was poor. Plenty of other companies wanting my business. Moving on.
P.S. I would not recommend buying their warranty.

Cheryl F.

Service is always top notch. Technicians friendly. If they run late they call to let you know. Emergency calls always answered by a person, not a machine. I use S&Z for both my hearing/AC as well as for my plumbing needs. I've never regretted using S&Z and would highly recommend them.

Hank M.

I've had to replace my well pump twice in the last 5 years. When we didn't have any water pressure this weekend, I thought, ""great, there's another 2 grand that I don't have.""

I called Sunday afternoon, someone actually answered the phone - no recorded message, and 2 techs were out Monday morning. Turns out, it was just a water pressure switch. Saved me a bundle. I will definitely use these guys again for my plumbing needs.

Thanks guys!