Summers Plumbing Heating & Cooling

Kenneth G.

I called Summers for a ""second quote"" as I had already gotten a primary quote from my existing HVAC company. Brad from Summers was my tech/sales rep. He was prompt, easy to get a hold of, not ""salesy"" overall pretty easy to talk with and get straight information from. We were customers of another HVAC company and were happy with their maintenance but had never had any experience of installing a WHOLE HVAC system with them or anyone. So basically I was going off the sales peoples' word and years in business etc. The two systems that were quoted were of different manufacturers, both good; Trane vs Lennox. Interestingly enough after having Brad came out and being impressed with his offer I web searched Summers of course. I was taken aback when several of the reviews were very negative. I called Brad about it and he stated that he agreed this looked bad but assured me this was a small sampling and Facebook had a more positive overview. I told him that if I went with Summers and he delivered on what was promised I would write a glowing review... and if I was not impressed that I was going to roast him;) Basically what it came down to was that the Summers quote included higher capacity equipment, longer warranty and extended maintenance programs for the same price as the Trane quote. Wesley and Aaron were our primary install team and they did a great job, clean, fast, and really tidied up the furnace area including wiring and drainage pipes. They didn't just slap the stuff on and around the new furnace, they really used their skill and craftsmanship to do it right! thanks guys:) So from using a 13 year old heat pump now switching to a top of the line lennox gas furnace... WOW, what a difference in comfort. Now we haven't had a really harsh winter or anything but I really can't believe how nice and QUIET this system is! Very happy so far and Summers has called me back when I called and even followed up with me of their own volition several times to makes sure everything is working great and I was completely happy. So far Summers you have knocked it our of the park!

Nola N.

They came out to do a ""tune up"" on a furnace. Said it was in terrible condition, had to be shut down, and quote us a price of over $5,000 for a new furnace. We got a quote from a competitor (Coovert Heating in Muncie) for the exact same make and model of furnace at half the price. Needless to say, we didn't got with Summers. They had a very high pressure salesman, which we don't appreciate.

Mike P.

Last July my AC quit working. I made an appointment with Summers. They arrived at the scheduled time. The tech was very personable, neat and professional. He diagnosed a bad motor run capacitor. After it was replaced the system tripped due to high pressure. After letting it run manually the pressure checked in range. The unit has run properly since servicing. The service cost $206. The part online costs $10-30. Considering a 20% mark up on the part the service call cost $166. Roughly $80 an hour. Not much different than taking your car to a dealership.

Felicia W.

Thank you so, so much for working on my water heater on a Sunday, and doing such a great job, and not overcharging in my book. I am so very happy with the service Mike gave me, and would definitely recommend this service to my local friends.

Lawrence M.

I've had the pleasure of working with Summers 3 times on a home I recently purchased and I'm blown away every time with their professionalism and promptness. My first encounter was a bad valve for the main water line coming into the house. Dustin Scheele was on time, diagnosed it right away and with their upfront pricing schedule, showed me the charge for the repair and had the job completed in no time. Brandon Gillespie came out for my cooling checkup and thoroughly went through my system and explained everything to me in terms I could understand. He's definitely an asset to the company and while I hope to never see him again, it's nice to know that if an emergency pops up, I'll be treated kindly and fairly. I had a plumbing checkup and the field supervisor Jon Taylor came out and again, was very professional and didn't try to up sell me things I didn't need. It's no surprise to me that the supervisors are just as courteous as the technicians. Every phone call, email and visit from Summers has been a pleasant experience and I'm very happy they're close by in case I need them in the future.

Linda B.

Had the A/C tuned up. We were informed that a technician would arrive between 8-10am. We received a call at 8:15 informing us a technician would arrive within 30 minutes. Jacob arrived at 8:45. He was very professional and courteous and did a thorough job cleaning the A/C unit. No complaints.

Jeff D.

Had a huge leak in my kitchen and called Summers (after-hours) to fix the problem. Summers immediately sent a service tech to the house for an inspection. Tech arrived within 15 minutes of call. After diagnosing the problem, tech fixed the problem-----and no more leak.
Thank you Thunder & thank you Summers.

Ron J.

all the tech wanted to do was put in a new system, not even think about fixing the one i had. System is only two years old and all he could do was talk about the brand that I had, and provide a new one. Will never use this company again

marla t.

They cancelled my appt a couple hours prior to the appointed time (illness of tech.) I had made this appt. weeks ago, travel most of the time and this was a short window in which I would be home. Requested they service my AC on Monday - told they were booked, requested they try to reschedule an appt. made for Mon/Tue so they could accommodate me. Told ""I understand, but we can't do that"" -- They would have had 3 days advance notice for a reschedule, made with the client themselves. As we all know, there are many people who are home most of the time and are flexible. Apparently it is way too much work to attempt to see what could be done and rearrange a schedule. (I am certainly open to services calling me to see if I can reschedule to help out, or to call if a cancellation has occurred so that I could be covered sooner). Both phone and chat services were neither understanding, or willing to try to accommodate. Best offer was 2 weeks out. As I am on the road for business, have no idea what I will be scheduled to do at that time - that is why I made this appt. so far in advance.

Apparently they have grown so big that loosing a client, with bad feeling, is not a big deal to them. Somehow, I suspect there is a local company in Columbus that will be more than happy to gain a new client and provide service.

Sean O.

Well, I am done with this company. After being satisfied with their technicians initially, they are an unreliable and disingenuous service company. My frustrations specically deal with their service plans and scheduling team. On numerous occassions, I scheduled time away from work only to receive calls that they need to reschedule because they had other jobs go longer. When dealing with their customer service team, I repeatedly recieved false updates and the run-around about why they could not make their commitment. Matter of fact, today I had a plumbing service call scheduled for the morning and the HVAC scheduled for the afternoon and neither showed!

Simply put, they do not value customers and will put anything they can ahead of the people of purchased equipment from them and pay for their service plans.

I encourage you to look elsewhere to get reliable service.