Summers Plumbing Heating & Cooling

Nick B.

We had these guys come out for a tune up for our Furnace back in the fall of 2020. Everything seemed fine. Their quotes for replacing literally everything in the house was a bit outrageous but of course a company is going to say to do that. That's not our gripe. I called their office about 20 minutes after they left when I noticed a filter on the outside of the unit. They said they called the tech and that it was the old one and a new one was installed. When they came out in the spring of 2021 the tech said that there was no filter. So the entire winter we went without a filter. DANGEROUS! The tech gave me the number for his boss. I left several messages and what do you know. He never called back. Fast forward to today, we had our vents cleaned (by a separate company bc we will NEVER use summers again because they are TRASH) and there was STILL NO FILTER. Horrible service, horrible management. Just horrible. Stay away at all costs!!!

Dea A.

Update: July 16, 2021: I expect that this will be the final update. After communications from Office Manager Taylor and Installation Manager Bary and the Amana Customer Service Dept., I have received the information needed to understand my rights and responsibilities pertaining to the condenser, furnace, and coils we purchased from Summers. Mr. Bary responds quickly. Ms. Taylor is candid in her communications and was understanding of my need for information about this major investment. It was a long process, but it has concluded well.

Update: July 7, 2021 - After a rough start to our discussions, the interaction and experience with Summers improved. Installation Manager Bary and Office Manager Taylor have been instrumental in addressing questions, agreeing to a resolution of the issues that was financially fair, and providing documentation on the warranties, purchase, and service agreement that the Summers salesperson did not provide. I still have requests pending for explanation of the guarantees that are listed on the sales agreement and for the terms of the extended service agreement, but hope to receive those this soon. Understanding of respective rights and responsibilities of customer and service provider are essential for satisfactory future interactions and to ensure that my family does not have any additional surprises.

Update: June 25, 2021 - I am working with Summers to resolve the issues. After a very rough start of the discussions, I am hoping that we will get the issues resolved and achieve a fair and complete resolution that will leave my family financially whole (after the issue described above and another regarding the SEER rating of the unit that was installed vs. what was described during the sales process) and still be fair to the company. This has been going on for a week, but I will update this review and rating once I do (or do not) get the final requested document.

Unfortunately, I must revise my previous review of Summers to a 1-star. I cannot currently recommend this company. A week ago, our AC went out due to the coils freezing. Summers responded quickly and sent a technician who said that the repair of the 10-year old unit was likely to leave us with a damaged unit as freezing of coils does damage. A sales person arrived and we agreed to purchase a new AC+furnace. A week later, the new system has frozen. A different Summers technician said that freezing of coils does not damage the unit - a direct contradiction of what we had been told a week prior. The new system had a bad part, and failure of that part he had never seen this before. This suggests that the system may be a lemon and we may be in for a bad experience. This is in addition to an issue of a different system being installed than expected. I have written to Summers and am waiting to hear back from the management as the reliability and credibility of the company are in severe question.

Shaye L.

Customer Service Rep Lisa was such a pleasure to work with. Friendly, patient & helpful

Demetra A.

Summers responded more quickly than other providers when there was an AC issue. Everyone was courteous and wore shoe covers. A new installation was done very quickly despite a busy season. A promised upgrade was not provided.

Kevin C.

They fixed my toilet shutoff but I thought $351 was an extremely high cost for it, and supposedly they did not charge for the trip charge. It took him 30min to replace the valve

Annette D.

Absolute worst!!!!!!!!!!! Faulty service by this company caused extensive damage to my house. Now, can't get anyone on the phone!!!!! Stay away from this terrible company--they just don't care to fix their problems.

Brittney R.

I called Summers for a water pressure issue. I called the Southport number on a Friday afternoon and they were able to book me for the following Monday afternoon. I told them I needed an afternoon appointment because of work. The scheduler said it would be put in the notes. I received a confirmation call that afternoon with a call time of 2-4pm and I said I needed a 30 min head up. Come Monday, they called me at noon, 1p and finally at 1:45p trying to see if I was available for the technician to come out. I kept telling them that my call time was 2-4p and I can't leave work yet.

When I finally arrived at home to meet the technician shortly after 2p, he was about 10 minutes behind me. He was super friendly, put on a face mask and shoe covers and we discussed my problem. He asked each time before entering a room, opening a door, or laying anything down. Unfortunately for me, my issue turned out to be a $5 fix and I had to pay their $89 service fee.

I will say that my parents have used Summers (Noblesville center) for SEVERAL different projects and issues throughout the years and they have always been satisfied with their work. They usually end up doing a little extra/going beyond and not charging for it. Would I recommend them...probably. Would my parents recommend them...definitely!

David O.

I have had Summers come out on 2 different plumbing jobs. Both required me to have another plumber come out and fix the work. I have a maintenance agreement which includes discounts and priority attention, even with these benefits I would be hard pressed to use them again. The plumbing group has not performed well for us and the manager was not a good sounding board to hear the issues. Use with caution.

Samantha S.

So I got a service contract with this company earlier in the year. I'm SO glad I did. They have done such a wonderful job that I've signed for another year. Each one of the techs that have come out to the house have been so nice and polite and will actually take the time to show you the issues that they may find. They don't push you into anything extra they leave it up to you to make decisions but they are more than happy to explain the problem, the need and the problems that may develop. I cannot say enough about this company I tell everyone about them now.

Tammy P.

Rick W. came out to my grand mother's house and took care of all the issues she was having with her a/c. We are thankful that she is now comfortable.
Thank you!