Summers Plumbing Heating & Cooling

Linda B.

Had the A/C tuned up. We were informed that a technician would arrive between 8-10am. We received a call at 8:15 informing us a technician would arrive within 30 minutes. Jacob arrived at 8:45. He was very professional and courteous and did a thorough job cleaning the A/C unit. No complaints.

Jeff D.

Had a huge leak in my kitchen and called Summers (after-hours) to fix the problem. Summers immediately sent a service tech to the house for an inspection. Tech arrived within 15 minutes of call. After diagnosing the problem, tech fixed the problem-----and no more leak.
Thank you Thunder & thank you Summers.

Ron J.

all the tech wanted to do was put in a new system, not even think about fixing the one i had. System is only two years old and all he could do was talk about the brand that I had, and provide a new one. Will never use this company again

marla t.

They cancelled my appt a couple hours prior to the appointed time (illness of tech.) I had made this appt. weeks ago, travel most of the time and this was a short window in which I would be home. Requested they service my AC on Monday - told they were booked, requested they try to reschedule an appt. made for Mon/Tue so they could accommodate me. Told ""I understand, but we can't do that"" -- They would have had 3 days advance notice for a reschedule, made with the client themselves. As we all know, there are many people who are home most of the time and are flexible. Apparently it is way too much work to attempt to see what could be done and rearrange a schedule. (I am certainly open to services calling me to see if I can reschedule to help out, or to call if a cancellation has occurred so that I could be covered sooner). Both phone and chat services were neither understanding, or willing to try to accommodate. Best offer was 2 weeks out. As I am on the road for business, have no idea what I will be scheduled to do at that time - that is why I made this appt. so far in advance.

Apparently they have grown so big that loosing a client, with bad feeling, is not a big deal to them. Somehow, I suspect there is a local company in Columbus that will be more than happy to gain a new client and provide service.

Sean O.

Well, I am done with this company. After being satisfied with their technicians initially, they are an unreliable and disingenuous service company. My frustrations specically deal with their service plans and scheduling team. On numerous occassions, I scheduled time away from work only to receive calls that they need to reschedule because they had other jobs go longer. When dealing with their customer service team, I repeatedly recieved false updates and the run-around about why they could not make their commitment. Matter of fact, today I had a plumbing service call scheduled for the morning and the HVAC scheduled for the afternoon and neither showed!

Simply put, they do not value customers and will put anything they can ahead of the people of purchased equipment from them and pay for their service plans.

I encourage you to look elsewhere to get reliable service.

Nathan B.

I had Summers come out and do a seasonal check up on my HVAC. While there, their ""tech"" (more like a high pressure salesman) told me I needed to replace my furnace (which was 6 years old at the time) and my water softener (which was 2 years old). They tried to get me to finance $8000 of product and service and did it very convincingly. I decided to get a second opinion to be safe. I'm glad I did. For $150 the other company got my system running better and saved me $8000 on stuff I didn't need.

Patricia G.

My husband and I will never use Summers again. From the get go in this company you will see frustration. From the receptionists taking the calls to the over the road employees who service your homes. Our issue started 10 days ago with a tennant who had no heat when he turned the furnace on in his home. We, having paid into the ""priority club"" called summers. We were told that we needed a new part for the furnace and that it would take about 7-10 days for shipping. We left heaters with our tennant to try to keep him comfortable. We waited, and our tennant waited as well. Day 8 the tennant requested if we knew when the furnace would be fixed. We called summers three times and twice we were told they would call us back after the found where the shipment was. I think I have given this company my cellular number a thousand times and you would think they could get it right, but time after time I have to call back to get the information from them about this part. Day 10 and our tennant is understandably upset and I call three times again and twice again I am told I would receive a call back and never did. When I reached them the third time they told me the part had come in and that they would be sending a tech out as soon as one was available. I informed them that the tennant would be home all day and that they could call him when they headed out. Then I told them that for payment they would have to call my cell phone for payment. The tech was there for five hours to install the part. Then when it was all done, the tech called my husbands cell number not mine as I had requested. My husband owns his own business and was very busy when the call came in so he asked the tech to hold. Summers Tech ""Chris"" hung up and called my husband back and was irate demanding payment and cussing my husband out. Very unprofessional. My husband hung up on him and this tech proceeds to call my cell number, where I was unaware of how he had treated my husband, and I paid him. Had I known how rude and disrespectful this tech had been to my husband I would have demanded to talk to his supervisor. I will be trying to get ahold of a much higher ranking PROFESSIONAL within Summers to let them know how their employees are doing. Running a company is not easy on us, but I know for a fact that if my husband's employees ever talked to our clients this way, they would find themselves in the unemployment line faster than you can blink an eye. RESPECT still does exist. Shame on you ""Chris"" I had put up with all of the phone mistakes and wrong findings on Summers behalf, but this will not be tolerated by myself or my husband. Maybe a better filing system would do Summers a lot of good. Too many mistakes to count. Sadly we will no longer be using Summers for our heating and cooling needs. We would never refer a friend or family member to them, or even an acquaintance.

Next day problem still persisted and I called Dial One Hour and WOW, They were able to find the problem which had nothing to do with the furnace itself, but a pipe in the attic had been disconnected. 2 Gallons of water emptied from the furnace later, and the furnace appears to be up and going again. Hour One Heating and Cooling, Friendly, Honest, Quick, Reliable, Easier on your wallet. In the Phone book but if you are frustrated with SUMMERS, Give them a call @ 317-682-1713. Chances are they can correct Summers mistakes. Thank You ONE HOUR!!

Jason A.

I've used these guys for several years. I like keeping business local. The last preventative maintenance they did on my furnace cost me over $800 and an extra day from work. To be honest, after having another heating company look at the same thing and finding nothing, I feel scammed by Summers. Two of their service technicians said I had a crack in each chamber of my heat exchanger, when, in fact there were NONE! What a scam they have going. What gets me is I rely on them to be the experts and they take advantage of a customer. I heard they caught caught scamming customers recently and it appears they are still doing it! Run as fast as you can from this company!

Melvin S.

I liked the workers for both the furnance check and plumbing needs I have had. But they do create insecurity. The first thing they do is tell you how poor the brands are that you purchased and what previous workers have done wriong. They are really down on Sears, maybe correctly. But it does all raise doubt in that they always seem to increase the cost when telling you what they see as your needs.. Whatever they do, you can be sure there will be new charges and they can be hundreds of dollars.

In my mind, I want to be fair, but I am still in a process of attempting evaluation What I want is a feeling of trust for what may be very good costly work worth the expense. But it could also be a group that work on commissions based on the way they run up the bill. Unfortunately, I don't know how to tell yet.

Teresa M.

I am giving two stars only because I have no problem with the technicians. They are friendly and seem very qualified. I initially called Summer's for a furnace tune-up from a flyer I received. After the tune-up was complete, I was offered a --3 visit a year package deal-- that I was told would make me a priority customer. The first two appointments were performed on time. Since then, I have been anything but a priority customer, as far as appointment are concerned.

The water inspection appointment was scheduled 4 times. The third time, was from 2-4:00. At 4:45 I called and was told I was not on the schedule. So I made a forth appointment. I was promised that they would be at my house ""first thing"" at 8:00 am. Being skeptical, I called at 7:30 that morning and was told I was.... NOT ON THE SCHEDULE....Are you kidding me?....After much spewing to the woman on the phone, they arrived at my house at 8:15 am.

I did not get an appointment for a furnace tune-up until January 20 this year. (2014) Since the winter weather arrived in the fall last winter, I was well into the winter getting a tune-up on my furnace.

The A/C tune-up was scheduled for May 6th. (2014) I got a call to confirm a month prior to that date. I got a call to confirm a week prior to that date. I got a call to confirm the day before. (May 5th).......Then I got a call at 4:00pm to tell me a repair had to be done at the time of my appointment and.... ""We need to reschedule.""
I said I would have to call back later. I was so angry.I don't believe I will be rescheduling yet agian. I take time off work in order to be here. It is very costly to me to do that.
But you know what?
It is not this woman's fault on the phone that there are not enough technicians to get the work done. If you do not have enough technicians to cover repairs without cancelling tune-up appointment,,,, hire more.

I don't think I am the only customer who has this problem and I don't think I am the only one who will decide to ""CancelYou.""