Summers Plumbing Heating & Cooling

Tami H.

My elderly mother in Muncie had her air conditioning quit working and even though I explained how she is an elderly heart patient and needs air, not one of the companies I called, (including ones that serviced her prior) could find time to see her. Some were 3 weeks out. Summers got to her as soon as they could and not only that, but made it quick and painless!
We knew she needed a new unit and they really tried to accommodate us. The fact they were willing to help when no one else would and understood the gravity of the situation meant everything! Justin came out promptly and the day of install they sent two great guys! Thank you Kenny Cook and Matt! They were both amazing and worked tirelessly through a few bouts of pouring rain and completely replacing everything perfectly and better than it had ever been. They were courteous and kind and cleaned up every speck! Our new unit is surprisingly quiet, I can't believe how wonderful it feels and sounds! Thank you again Kenny and Matt-you guys are the best! If you try these guys, I promise you won't be sorry!

Barry M.

Run away.

They only did 1/2 of what they were supposed to do.

Suggested hundreds in unnecessary repairs.

Suggested repairs 4 times the cost of a couple other places I contacted for 2nd opinions.

2 stats due to detailed write up showing breakdown of cost per item.

Carinda D.

So I got in to a service plan with summers $11.99 they told me it was for one year and I get 3 services air,heating and water heater.
It started in November 16 2017 last payment should have been October 16
Had a appointment Oct 12,2018.
I emailed them Oct 8,2018 and told them I wanted to cancel that my last payment should come out in Oct 16 2018
Now they did not come out on the Oct 12 they said because I canceled my contract they where going to charge me 59.99
Even though I paid for the month.
So I cant wait to see if they charge me Oct 16 I'm sure there's a 30 day cancellation
Never again will I use these people

Reed C.

Best service ever. Called on Memorial Day and the Tech arrived within the hour.
Very helpful and knowledgeable and reasonable price.

Erik S.

We had gas lines run to switch from an electric to a gas stove. The gas lines themselves are fine but the installer carelessly damaged my stove when hooking it up to the new lines.

There were several botched repair attempts over the course of a few months during which more careless damage occurred and incorrect replacement parts were ordered, much to my frustration.

In the end, a different repair man was chosen who approached the problem with a great deal of care and sense. Apart from that, I found the way they treated my property to be distinctly inappropriate.

Ashley C.

Had been using Summers for 2 years always thought a good bit of their prices seemed high, but figured that is just how it was now.
Last summer I basically had a bandaid put on my AC unit, it was a dinosaur and I was told it would need replaced before too long, so I asked about how much that should run, and if I remember correctly he said around $3,500.
Fast forward to this year, our dino unit actually dies, and I call Summers again to come out and give me and estimate, fully anticipating to tell them to put me on their schedule to get it done asap. Well when he handed me the estimate, I was FLOORED there were 4 different prices going along with four different amounts of energy efficiency, The lowest of which was a 14 Seer unit that he explained would cost $5900 installed, the highest of which was a 21 Seer unit that would cost $11,600! After going with my gut, and talking to a few people I called 5 other local heating and service specialists with reputable companies to come out and give estimates, telling none of which about the others I was getting estimates from. All 5 of the others came back with 14 Seer units ranging in prices from $3000-$3700 installed, almost HALF of what Summers wanted to charge for the same thing, and these weren't no name branded units either.
Having a history with Summers and thinking there may be some mistake, or that it was just a rogue employee trying to take advantage of that fact that it was 85 in my house the day of the estimate I called the customer service manager of Summers and told her what happened and how I had several other estimates roughly half the cost of their lowest estimate. She informed me that he had done exactly what he was supposed to and that had been their pricing for the last 9 months, and that I wasn't shopping a ""bargain basement"".
Summers will not be coming back in my house again as they have proven they can't be trusted

Lisa C.

I called Summers because we needed a fairly simple plumbing repair and because there was an online coupon. The plumber fixed the issue, then encouraged us to consider purchasing a maintenance package, which would cut the price of that service call as well as future calls and would discount the cost of any repairs and supplies. Most importantly, he said, the company would come to our house three times a year to evaluate, maintain, and repair any issues with with plumbing and HVAC. We usually avoid warranty and service packages, so I wasn't sure whether my husband would agree to it. But, the plumber said he could set up the maintenance plan, then cancel it if my husband opposed the idea.

We went ahead and purchased the maintenance plan. Today was the first maintenance visit, and the HVAC guy disassembled our furnace and outside AC unit, pointed out potential problems, and advised me on whether there were major issues or whether we could wait on replacement. He also replaced the filter on the furnace, going to the trouble of finding us a less expensive version of the usual model. He spent well over 2 hours working on and cleaning our units.

The company seems very committed to good service. They call to confirm the appointment, show up when they say they will, and cover their shoes with these funny little slipper-things before they come in the house. The office also calls with a follow up survey and asks whether the technician arrived on time, covered his feet, etc. They only fault I could find was that I was expecting a plumbing evaluation today, not an HVAC. I don't know where that miscommunication happened, but it wasn't a big deal to me.

I figured that Summers was a national company with franchises, because they're pretty slick with branding. As it turns out, they are local to central Indiana but have several branch offices.

Robert B.

summers came out an did a tune up on my furnace, told me of a few things that i need to get tooken care to insure that my system contiune to work and keep me an my family warm. really good guys.

Kelsey P.

Summers came out to do a tune up on our furnace. Story of our lives, it needed to be replaced. We knew that would be the answer, but we just didn't need it just yet. However, the Summers employee offered us the best furnace in our price range, and showed us others. He was excellent, kind, and knew what he was talking about. We scheduled our replacement a few days later and they were on time, quick, and respectful of our time and home. I will ask Summers to continue to come do our tune ups.

Nola N.

We received a letter from this company telling us they would do a tune-up on our furnace for $54.00. The guy came, took a cursory look at the furnace; told us it was unsafe; shut it off and refused to turn it back on; and gave us a quote for a new furnace (to the tune of $5,263). And, he still charged us $54 for the tune-up, which he didn't do. We subsequently called Coovert Heating and Air Conditioning. Their repairman checked our furnace, said it needed to be replaced, but could be run without worry until a new one could be installed. He quoted us a price of $2,828. Obviously we went with Coovert. We got the feeling that all Summers was doing was trying to scare us and strong arm us into purchasing from them. We got a new furnace within 2 days for about half the price. It was the exact same model and make that Summers quoted.