Summers Plumbing Heating & Cooling

Mike P.

No Confidence in Summers/Noblesville

I'm very dissatisfied with their service, especially from the lack of response from their management! I've been using their maintenance service agreement for several years on my 5 year old HVAC system. Over the past three years, Summers performed several repairs to the heat-pump, with duplicating some repairs. During the last routine service, the junior technician apparently caused the system to shut down as he was checking the heat-pump. He promptly called a senior technician to come over and check out the problem. The senior technician worked on the system for several minutes and unceremoniously told me the new repairs would cost $4700. I refused to approve the work and called the office to speak to a manager about the service call and repeated repairs. The secretary politely took all my information and said it might be 48 hours for him to call back. Several days went by without a call back, so I called another factory authorized company to evaluate the system.
They checked out the system and discovered it to be overcharged with ""Freon"" gas; they rebalanced the system and found the heat-pump working normally. I placed a second call to Summers to talk to a manager, but again no one had the courtesy to respond. Several of previous Summers' repairs were for Freon leaks, sealing, and adding additional Freon at my expense.

Nathan C.

Overcharged for an incorrect part to keep my water heater from working so that they could sell me a new one. New water heaters from this company are about 30% higher than market rates.

L. B. W.

Let it suffice to say that I am very disappointed with Summers. I've used their services several times in the past when I've encountered a plumbing issue, and they were always most responsive and courteous in fixing the problem. So I had no reservations about contacting them this weekend when I had an unexpected problem with my water heater. But it became obvious from the moment I spoke with their service representative by telephone (at 5:20 p.m. Saturday afternoon) that he was not enthralled with the idea of paying me a service call. Nonetheless, he reluctantly agreed to do so after completing two jobs that were ahead of me. That was the last time I heard from him. By 10:30 p.m. , he was still a ""no show."" I would have at least expected a courtesy call from him offering an explanation for his absence, but I didn't even get that consideration. Nothing irritates me more than when a contractor makes a commitment to me and then doesn't fulfill it.

Summers - if you're listening, you need to have a conversation with this technician about his customer service skills and keeping commitments that he makes. Because you can bet that if he's done this to me, he has already - or will, do the same to another customer.

Afsoc X.

Okay, I'm dropping summers. I've had them for three years, never payed any attention just blindly trusted them. But and however, my furnace had a yearly checkup, they told me everything looks fine but considering it's age, it probably would be a good idea on replacing it before it goes out and doing it soon as possible because of the pandemic scheduling and prices. I said I'll think about it... They leave and I notice the heater isn't coming on. I called them back telling them it hasn't worked since they inspected it. They come back, take an hour looking at it and tell me they think it's dead, the main board is fried and the only way to know would be to order another board and swap them out but that would cost me nearly $1,000 so I'm probably better off just replacing it and they quoted me new ones.

Well, I ended up paying another company to come out to look it over because I didn't like how convenient it stopped working after they inspected it and tried selling me a new one felt to me. This guy came out for $85 fee and told me within 5min it was just the capacitor and replaced it for $30 while laughing at summers maintenance guys at what they said and did and missed, and like magic it works like a champ again.

Be warned, about summers watch them. I had this feeling before when my AC was inspected and plumbing. Now I know I was right about them. Because this whole new team that came doing the follow up home inspection just made them embarrassingly exposed and looking like con artist.

Chris J.

I forgot one of the first rules of supply and demand. The one that says once you pay for something in advance... like a maintenance agreement... you become the LAST priority for service. Over a 6 week wait just to have routine maintenance. It is clear this company is preying on consumers who initiate these kinds of contracts. Keep control of the situation and don't sign these agreements. Make Summers compete for your business. With service agreements... you lose the ability to force them to compete.

patty e.

I called at nearly 7:00 pm Friday night of Labor Day weekend
My call was returned in 10 minutes a well spoken helpful service tech named Bryant asked a few good questions. He said he could be there in 45 minutes
He arrived in 30 minutes
He diagnosed the problem and fixed it
He was professional, capable and friendly
I signed up for their maintenance program and he fixed my ac so I can enjoy Labor Day weekend with AC
I am a fan of this company and Bryant
This will be my company for such needs in the future.

Charlie C.

Called and scheduled an appointment for a few weeks ago to clean the coils and inspect our ac before it really got hot out. The day of the service they called and cancelled because there were more pressing jobs. Fast forward to now and my ac is not working, called Mower and they came over within a couple hours and found my line is frozen and more than likely due to a freon leak. The system has been working but not the greatest for a little bit now and would have been caught during the service I scheduled before the heat wave... Don't advertise a service and then cancel, when you preach about continual maintenance and then do not have time for it I can tell you it's extremely frustrating.

Anne W.

Our shower would not turn off. We had to shut the water off for the entire house. Nick was able to rebuild the faucet for us and we are up and running again. I would recommend Summers if your looking for a reliable, reasonably priced plumber.

Becky H.

Our technician, Jeremy, was very punctual. When he came in he immediately put his orange booties on and went to work. He was very professional in his inspection and confirmed what we already knew in one bathroom. With the exception of the one bathroom we passed the inspection. Jeremy gave us helpful advice in the settings on our water heater. Once done with the inspection I asked him if he could repair the problem in the guest bathroom and he said he could, and he did. Even with the help of one of our five cats. We have dealt with this company several times now and am very pleased with their services.

Ro H.

I needed help with furnace issues ASAP & after hours during extremely frigid weather. The after hours call representative was polite & professional. I had a prompt return call from a tech. He had one more run before he could visit me, & he was right on time. The tech was very polite & professional. I was fortunate to have a minor problem. The tech showed me how to deal with it & how to read the error codes on my furnace should I have any further problems. He priced some other services I was interested in & explained the yearly plan (which I declined). No hard sell, & no attempt to take advantage of my emergency repair situation. I'm impressed and will consider Summers for my future HVAC & plumbing needs. Thank you!!