Summers of Fort Wayne

Stephen G.

We have had a yearly service agreement with Summers Heating and Cooling since 2022 and had been somewhat satisfied until last year when my daughter's air conditioning failed. I recommended she contact Summers for an estimate. The lead salesman, Aaron Brown, general manager told her she needed an entire HVAC system for a cost of $33,000 and was very pushy! Being a newly wed and just starting out, that was quite a shock. I then recommended someone who has done work for our family in the past and does this kind of work. He determined all they needed was to replace the air conditioning and they did not need an entire HVAC system. He completed the work for $2000 and that was over a year ago and everything is working fine. They are very happy and very relieved. Shortly before that, we had signed a yearly agreement with Summers which expires in July 2025. In the fall, an employee came out to service the heater and the AC inspection and tune-up was to be scheduled for the spring of this year. I told him that we would not be renewing our agreement the following year due to the way they treated my daughter. They refused to check my AC this spring according to the agreement since it was inspected in April 2024. They insisted on a check-up on the water heater instead. I was told that the only way they would check the AC is if I was to pay them $69 and they would do the water heater flush for free. The cost for either service is the same and since the AC had not been inspected for over a year, it was a little overdo, but they insisted I pay for the AC. So, it doesn't matter what the customer needs nor what is the written agreement, they insist on doing it their way. Stay away from them. They are dishonest con artists.

Janet M.

Dave Amstutz saved this customers dissatisfaction in humanity. Feeling duped most days by service providers doing 1/2 jobs and telling me they were done...and feeling if I were a man would this be happening? Summers sent their best. Customer service? A+. Knowledgeable? A+. Work ethic? A+. I was seriously considering terminating my contract with Summers. Dave restored hope in me!

B L.

We had flooding in our basement which swamped our furnace so we had no heat during one of the coldest times of the year (Jan 2025). An appointment with Summers to come out was scheduled that day. We provided two contact numbers where we could be reached. We received texts at both numbers with a photo of the technician and a message indicating he would be at our house in 10 to 30 minutes. An hour and a half later he still hadn't shown up so we called. We were told that their records showed that he had been to our house and got a signature which was obviously a lie. We called again to see if someone else was coming and we were told the technician tried to call both contact number and got no answer. Also a lie. We canceled the service request. This review is a one because I couldn't leave zero stars. Never again!

zach f.

I had amazing experience using Summers today. We had an emergency flooding situation that occurred from a clogged drain. We called Summers mid way through the day and we're met with excellent customer service, sending a technician out within a couple hours of calling for help. Our technician Grant, was outstanding. Very informative and polite and let me know everything that he was doing, and the best steps to take to resolve the problem we were having. He was very fast and efficient when it came to unclogging the drain. We are more than pleased with the service that we had and is spot on with cost. We most definitely will be using Summers for any further business in the future!

John G.

I believe I was subject to a bait and switch sales offer. I received an offer for a free service call plus $47 off. I called for an estimate of a small repair to replace the pop-up assembly on a bathroom sink. They would not provide over the phone and said the tech would provide before starting any work. I received a visit from a salesman (not the tech), who asked to see my over prior to providing a quote. He then quoted net amount of $370 (after free service call and $47 off). I was shocked by the price, but was told that I would owe for the service call if I didn't proceed. After reluctantly agreeing, the tech came out and completed the repair in 20 minutes.

Later I reviewed Indeed recruiting website, and found that employee complaints about aggressive sales practices , where employees felt they needed to sell a minimum of $1,000 per day to keep their job.

The techs were polite, and performed to job quickly and accurately, but would advise to stay clear of this company due to unethical sales practices. ?

Tammy B.

I stand to be corrected. Summers over schedules and cancels on you. Then they made me wait almost a month for their next opening in scheduling. To find out that the person I requested isn't even coming to house. How does that happen? Other people they have sent to my house were rude and disrespectful. Wow what a company. Do if you are in the market for heating and air. I suggest you do your research first. Won't recommend this company to anyone!

C W.

Had our initial visit from Clint Akers from the Kokomo division of Summers to check out a wonky thermostat and a system check overall, after reviewing our system and talking w Clint we decided to go with a complete overhaul and get a new furnace and AC unit! Clint was extremely helpful with the decision without being pushy or trying to sell us stuff we didn't require or need.

The installers Caleb and Cody showed up bright and early and ready to work! They were really helpful with any questions or concerns that we had and helped get the new thermostat all connected to the wifi and made sure everything was done neatly and effectively, would def recommend Summers - and will be using them in the future for any and all HVAC needs that we may have!

Doug D.

Our experience with their technicians has always been excellent, but recently we had them repair a hot water line leak under the slab our home sits on. They did a fine job, but my insurance company (State Farm) requires an itemized invoice from them in order to process my claim. After three phone calls (one from the claims adjuster and two from myself) they are still refusing to provide an itemized invoice, something that would take them a couple of minutes to draw up. I'm looking at a $9 a month renewal of my ""subscription"" plan and a $14,000 quote for a new AC unit, and they can't bring themselves to do something as simple as writing up an invoice. Seems like a really dumb hill to die on.

Steve R.

A somewhat urgent request, but we are on a routine-maintenance ""subscription"" plan with Summers.
We have used Summers for the past 3 years for HVAC checkups, disposal replacement, hookup of a new gas stove, and bathroom plumbing issues. I always learn a little from their techs, although I occasionally feel a little sales pressure for system replacements.

Today's call for help with outage of a fairly new water heater was answered by a technician arriving in about one hour. The problem was simple, the service call was only $59, and it was explained how to easily avoid the recurrence.

John K.

Today I had a hot water heater flushed and plumbing inspection. Ben was professional and friendly. He performed his job thoroughly and timely. Also today I had my A/C unit serviced by Adam. He also was friendly and professional, as well as timely. They both described in detail what they discovered. If you have a need for heating, cooling, or plumbing, I highly recommend this company!