Sullivan Super Service

Josh T.

Friendly and good service.
Came the day i called.
4 hour job.
Told me i could shower before the caulk was cured. Lost a star for that.
I called the next morning and they came back around noon and fixed it. So kudos on the customer service.

Angela T.

I have been very pleased with the service of Sullivan and in particular today. Glenn came to my house to do a check up on my two new furnaces and even asked how I was doing because I had shared with him the loss of my husband The fact that he remembered sends a message that the company is genuinely concerned with their customers. He is always very professional and explains in detail what the dilemma might be and how it can be fixed. More importantly for me is that he is very caring and is interested in having a trusting and professional relationship with his customers.

Lana M.

Found Sullivan plumbers on HomeAdvisor. I had a backed up drain, Ryan got it unclogged quickly. Jared came later and used camera to check and show me what had caused problem. Gave me options. Was pleased with work done. Efficient and fair price for work done. Thank you

Laurie C.

Matt was great! Very professional, courteous and personable. He inspected the furnace and let me know what condition it was in. He also looked around the basement for leaks and any other potential plumbing and heating problem and wrote up a report with recommendations. Since I have a service account with Sullivan, there was no charge for the visit. I would certainly use this company again, and have recommended them to others.

Victoria W.

Glen was the best! He was super nice, very professional and he totally knows his stuff! My husband and I are so happy and comfortable with our new central air system. I highly recommend Sullivan for quality work and great customer service!

Dee S.

My main sewer drain backed up and I called to have Sullivan come at their price of $64.00 which was a great price and that is what I paid! BUT he could not unclog with the auger something was blocking it and he didn't use the camera like they said was included in that charge of $64.00 but he was here for at least 2 1/2 hours trying his best. My complaint is that he saw that the sewage was coming out of the trap and he tried to snake it but couldn't get through so he told me that to unclog, dig it up and put a new trap in it would cost me $6200. Now grant it he wasn't sure what was blocking it but he scared me by saying the main line was probably cracked and it would need replaced which would cost me $10,000!!! So he said they could do the job the next day but I did not agree to it until I talked with my husband. Now when he got home he talked to the guy and could tell he did not know what he was talking about so he went to work digging up the pipe which was 18"" down and the man said it was at least 15 FEET down! When he reached the trap he saw it was broke from the terra cotta pipe pushing away from it and he replaced it all for $17.00 and it works perfectly now! All the clog was was a bunch of rocks and dirt blocking it and if the technician would have used the camera he could have saw that I'm sure so I almost spent that ridiculous bunch of money for no reason. My advice try and treat the problem yourself before you go and waste money!!

Ashley F.

We called for an estimate and they were unprofessional, and very rude. I recommend finding another plumber with a better reputation.

Liz G.

I called on a Friday to see if someone could come to my house for an estimate on a new A/C unit. The very nice lady on the phone made an appointment for the following Monday evening at 7:30 pm, and I was looking forward to meeting the guy because she sounded so professional!

Guess what, nobody came.

I received a phone call 2 days later from the home sales guy, apologizing and asking if he could come the next Monday at the same time. Fair enough. People make mistakes. He came to the house and was very thorough and knowledgeable. He said He would follow up and I would be receiving an estimate.

About 2 weeks later, after not hearing from anyone, I called them because I had not received any estimate, let alone a phone call. A man called me that evening to give me a quote over the phone. I was unavailable so he left me a Vmx. I called him back and requested that I get the quote in writing, which I think is a valid request when you're about to spend a few or couple thousand on a new A/C unit, and I never heard from anyone again. And it's been about 2 weeks since I left the message.

Wow. I cannot believe the level of service from this company. I'm shocked ! You'd think that a local company, which I was happy to support, would appreciate your business, but I certainly did not feel that way at all.

David W.

Having interior sewer issues and asked Sullivan to come out for a second opinion. Matt arrived on time and was incredibly helpful. He asked a lot of questions to really understand the issues and then provided quotes for a few options, including one I hadn't thought of. Very professional and definitely a good representative of the company. The quote was higher than one I've received elsewhere but the professionalism may still get them my business.

Malinda M.

Awesome as always! Samantha is always friendly and helpful over the phone. Don came out originally to check out our boiler. He explained everything clearly and showed me the numbers for the carbon monoxide leak. Then Glenn came out. He did his thing and then took the time to go over the options with me. He figured out another option when the one I originally wanted seemed out of my price range. He also was helpful with payment options.

Shaun and Caleb came today and installed our new boiler! They were prompt and efficient. As always with Sullivan Super Service, Shaun and Caleb were friendly and very professional. Just two really nice guys that are good at their jobs! They made sure that I knew what was going on and went over everything with me before they left.

I trust Sullivan Super Service and my husband and I have used them for about five years now. They have excellent service. Their work is outstanding!