Sullivan Super Service

Joel J.

I have been on an annual maintenance plan with this company, and on an 'as needed basis' (my term, not theirs), and they never come when you schedule them. When you take off work, or change your schedule to when they are available and they still can't make it, who would want or pay for that inconvenience? I stopped being an annual maintenance customer because of it. Decided to give them a second chance for their advertised low-cost $79 furnace check-up. You guessed it. After a no-show at the appointed time, with no call of coming on the horizon, I had to cancel to attend to other things I could control and get accomplished. If you can't provide timely services, get out of a service economy. Please, there are many smaller, responsible family businesses that can thrive with the work this business ignores. Patronize one of them instead.

Jared W.

A complete disaster. Bathtub and toilet were draining very slowly so we figured there was clog somewhere so we called Sullivan on a Wednesday. They came right out, which was great. Unfortunately, Jordan and another guy came and wasn't able to clear the clog. Said we had a broken pipe in the yard (which we now highly suspect was not true and was just a clogged line). Paid over $5,000 to have the line dug up and clogged cleared. They were out the next day on Thursday to dig the yard. The digger Rob and his guy were great. They seem to be the only ones at Sullivan who know what they are doing. Dug up and replaced the ""broken"" pipe but didn't clear the clog.

Friday, Jordan was back out and made everything worse. After he tried clearing the clog, the tub would no longer drain at all. He left with a foot of water in the tub saying it should drain. What?!? It never did so we contacted him before lunch that same Friday. His answer...he'll send another technician...on Monday. So we had to do with not be able to use the water over the weekend. Thanks. Two other Sullivan ""technicians"" came out Monday and couldn't do a thing. That's 4 ""plumbers"" or ""technicians"" over 6 days that couldn't clear it. Then the worthless Jordan calls Tuesday and recommends calling another plumber to fix it. What did we pay you over $5000 for???

So we called A-1 Seware Cleaning Specialists - they came out the same day and cleared the clog in less than 10 minutes (and confirmed that sullivan likely completely clogged up the pipe trying to clear the slow drain). Probably didn't even have to do the digging and pipe replacement if we would have just called A1 first.....

If you have a plumbing issue, do yourself DO NOT CALL SULLIVAN. Sullivan might be good at hvac, we don't know one way or the other but we do know that they are not good with plumbing. So bad that I can't imagine they do much well. How do you finish a job that you were paid thousands for by saying, you need to call a better plumber?

Christopher L.

I called Sullivan Super Service to come to my home and look at a slow drain in the downstairs bathtub. The price on their website and on their TV commercials advertised is $64 for their Drain Cleaning Special. I thought this was a fair price and why I called Sullivan to give them a try. I believe they had a 2-4 hour window where I had to be available for the plumber/technician to arrive.

The gentleman arrived at the very end of the window and I brought him down to the basement to show him the issue. He thought it was likely a quick fix and went through some pricing options with me for the job. One of the options was if I agreed to a monthly service for them to come back out and the other was if I just wanted them to take care of this particular job. I opted to just have him fix the drain that was the issue. To my surprise, the job was not $64 but $313, or 5X the advertised price! When I asked him about this he said that was for a different kind of drain? Unfortunately, I had waited for the appointment and was late heading to my own appointment and needed to just pay the bill. The job took 15 minutes, start to finish to complete and didn't require any special tools. For the record, I had no issue with this particular plumber as he was courteous and seemed to do a good job.

I called Sullivan Super Service the next day in a very courteous and professional manner just looking to understand the advertised price vs what I was charged. The woman I spoke to seemed well versed in this type of inquiry and was a professional at defending this practice. I asked if anyone was going to call me back and she said she didn't know (in other words, no!). This is when I knew they just don't care about the customer and this was who they are and what they do.

Lesson learned about Sullivan Super Service and reading other reviews after the fact, they are misleading and dishonest operators. My recomendation, ask your family, friends and neighbors for a good reference and stay away from this company.

Mike P.

They advertise a $64.50 sewer service opening or free, it sounded great. However this really is a come on to get in the door for alot more money. I had them out, Greg and another tech , they spent two hours putting on a big show, trying to open a main line, walking around with what reminded me of a metal detector, the had walkie talkies, real big show, then they said their equipment was not working right , could not narrow down the problem, really acted like they had no clue... and then only to jump ship when they could not figure anything out, and left me with terrible back up in main sewer , They mentioned a $64.50 charge, but agreed when I reminded them it did not open and was supposed to be free as per Jamie the receptionist, then Greg said that yes it was free... after I reminded him... Later that day Sullivan Super emailed me a $4850.00 bid for an exploratory service charge with no warranty or guarantee. Basically a dig and look around, with no promise of anything. Who would do that ? They must think this was my first time I ever had a problem and was in the total dark. I would never call them for anything again. Wasted my time, zero results.... all done to sell a large $$ job. I moved on a found a professional company that solved it.

Veronica T.

Glenn was very thorough giving his estimate and gave several payment options. Sullivan isn't the cheapest nor the most expensive. Sullivan had a crew out two days later to replace the furnace. The guys were professional, efficient, and friendly. They showed us everything they did, explained how the humidifier works, and cleaned up before they left. I would recommend them.

C P.

this is one of the worst pluming companies that we have ever used they did
not tell us that they want through a different contractor for
demolition it's taken two months to finish the job that still isn't done
they said they had to replace the ice dispenser hoes
for a hole that wasn't there till after demo and
charged us more money for it they said they couldn't fix
the ice dispenser when it stopped working because of what
ever they did the garbage disposal was not
hooked up for over a month and the pipe was not caped for
the garbage disposal and we started to get bugs because of it
there demolition company were not on the same page with the payments
they were saying we owed them more money when they
were payed there were things that they said they could do
and didn't fallow throw with it and our counter tops are falling
off the wall because they had to use heating fan's to get ride of
black mold and DID NOT put ANYTHING under them to holed them up after
taking the cabinets out that now need to be replaced and there customer
service sucks I WOLD NEVER EVER REFER ANYONE TO THIS COMPANY..

Pete T.

We've used Sullivan Service in the past for service related issues and have always been happy with them - from their prompt service and reasonable prices, to the knowledge and professionalism of the service technicians.

It wasn't until we needed a new AC that my opinion of Sullivan changed. The salesman that came out gave my wife an estimate that was double what we were expecting (based on discussions I've had with people in the HVAC industry that I know) and wouldn't even provide an itemized estimate so we had no idea what we would be paying for. Worse, he tried to schedule the work for the next day and was very aggressive in trying to get her to proceed. After I got involved, the salesman still refused to provide an itemized list of costs. Not even the basics - AC, parts, labor, etc... I just kept getting the same song and dance about how great Sullivan is and how many positive reviews they have. Over the next couple days, the salesman reached out to me multiple times, each time lowering the price. This after telling my wife what a great deal he was originally offering. I ended up going with another company and spent half of what he originally quoted. So buyer beware - it's a big cliched, but it seems like the salesman thought he could get a decent little commission by soaking an unsuspecting female customer.

A B.

The service has been fast and thorough. They do a great job and get everything done right and in a timely fashion. Highly recommended!

darryl r.

Terrible customer service, scheduled drain cleaning on a Friday for the next Monday (line was totally backed up but since it was a $64 special we waited), They called on Monday morning saying they don't service my area. Nice to leave customer in a bind!

Vesper S.

We had a small pinhole leak in a copper pipe. I was at work so my husband called Sullivan to find the leak because he couldn't tell where it was coming from. He contacted Sullivan and a rep came to our home the same day. We were charged $440 for a $25 repair and were not given an itemized receipt showing how a $25 repair turned into $440. . WAY OVERPRICED. Look elsewhere for plumbing needs.