Sugar Bear

Lindsey J.

Horrible! Very, disappointed. Sugar Bear Plumbing came out to our house on Friday because we had a shower that wouldn't drain. We showed them our pipes and Lawrence immediately told us we need all new piping??? WTF??? We called for a clogged shower?? Now we need new pipes and its going to cost $1,700 bucks??? He wouldn't even look down the pipe?? He wouldn't even bother with trying to snake the shower??? WOW what kind of plumbing service is this??? Very corporate and just trying to make commission. We contacted another plumbing service and fixed the issue in 30 mins for $189.00. Save your money and don't bother contacting these guys.

Claudia M.

I was having some plumbing work done but was unhappy that the guy didn't show when he said he would, didn't have the right tools, and didn't seem to be able to complete the job so we parted ways. Lucky for me Lawrence, who owns Sugar Bear Plumbling, is my neighbor :-) I asked him to evaluate the half completed work and to provide an estimate. I was so impressed by his professionalism and knowledge and great attitude about stepping in to complete someone else's work. He got the job done. Then the tile guy, who would have finished the job, didn't seem to have the skills to complete his part and we also parted ways. Lawrence offered to complete this job too. He wanted the project completed, done well, and a happy customer.
I am not really hard to please - I expect individuals to show up on time, be courteous and professional, have the tools and skills to get the job done. Lawrence is top notch. So now I know a great plumbing company and really like my neighbor.

Fabiana D.

Two expensive. They charged me $199 to fix the bathroom sink that was clogged and leaking. They unclogged but they left leaking. To stop leaking would be extra $500 for a new faucet. Are you kidding me???

Jacqueline S.

Lawrence was called in by my contractor to do a simple bathroom sink hook-up at my home. The plumber stated it was ""a Level 5 and a Level 3"" job. (Each level is charged separately.) Bottom line: the items listed on the levels were not what was done and we were still charged for ""each level"". The price was about twice of what should be expected. Next time I will be more careful!

Wes H.

Sugar Bear came to help install electronic bidet for my toilet.

Setup for appointment was easy. We scheduled a 2 hour window. There was difficulty finding parking so Lawrence called me, and he was kind enough to reschedule a couple of hours later after rush hour was over.

Lawrence was very courteous and The install took only 15 minutes.

Thanks Lawrence!

Jackie M.

Lawrence and his team have done 3 projects for us (tankless water heater, new drainage system and powder room). All of the projects were professionally handled, completed in a timely manner and were reasonably priced. I have recommended Sugar Bear to my friends and they too have been satisfied.

Todd H.

A little over 5 years ago, one of my tenants informed me that there was water leaking from the hot water heater in their unit. After looking around a little, I purchased a new Rheem 40 gal hot water heater from Sugar Bear Plumbing and had them do the removal of the old unit and installation of the new model. They showed up on time, were courteous and professional and performed a solid installation of a high quality water heater that I was happy to buy from them.

Fast forward to 2014--I got a note from the same tenant above that they had no hot water. I went over to re-light the pilot light, but it wouldn't re-light after several tries. I called Lawrence and he came quickly making me his first appointment of the day. I was pretty sure that it was a problem with the thermocouple, but I wasn't sure. Lawrence confirmed that it was the thermocouple. I off-handedly mentioned that I wished that I could do it myself but was hesitant because the water heater is one of the newer types that has a completely sealed and fairly inaccessible inner chamber where the pilot and burner are located.

After talking about it for a few minutes and getting some tips from Lawrence, I felt confident that I could make the repair. I asked him how much I should write the check out for the service call and he said not to worry about it--no charge. I couldn't believe it! With the confirmed diagnosis as well as the tips/coaching, I would have gladly paid the service call fee. He even said that he would be working in the area that day so if I had any questions or got stuck to just call him and he'd come back over. WOW!

Repair went beautifully.

BTW-the morning that Lawrence came by, it was raining quite as bit. We were well into the service call and investigating the problem before I noticed that he had plastic coverings on over his boots so that he wouldn't accidentally track water and mud into my tenant's apartment. ---That speaks for itself!

Thanks Lawrence!

Tina M.

If I could leave ZERO stars for Sugar Bear Plumbing I would. These guys are the worst plumbers out there. My husband and I had an appointment that we booked with Bernadino. Our appointment was scheduled for Friday at 8am. Unfortunately 8am came and went but Sugar Bear Plumbing never showed up. I called the number left on our voicemail and spoke with Lawrence, the owner! Lawrence proceeded to be irritated with me, claiming this appointment was not booked through him and he had no knowledge. I asked how I would know he had an employee named Bernadino if I hadn't spoken with him to book this appointment. Lawrence proceeded to say that I was frustrating him because I was implying his team was booking things without his knowledge! Strange, because that is precisely what happened. If you want a plumbing service that doesn't show up for their appointments, is defensive and hostile over the phone when you call to inquire than Sugar Bear Plumbing are your guys!

Jonathan M.

Worst experience possible. Had an appointment, the technician Bernadino did not show up. We called the owner Lawrence, who proceeded to yell at us over the phone for no reason, claiming he had never heard of us. All we wanted was to get our sink fixed so were incredibly calm. We have voicemails from both him and Bernadino so there was likely something involved that compromised his memory, I can probably imagine what that was. He was incredibly hostile and after having this experience, I would think twice before allowing someone like this into your home.

Ed C.

About an hour ago I was sitting in a drive through at a fast food restaurant on El Camino Real between Millbrae and Tanforan Mall. As the car in front of me pulled forward I followed suit. Suddenly a Sugar Bear van pulls up beside my car and the driver calls me a F-ing Idoit. Then he took it a step further and sat there staring at me as if he were completely out of his mind, and seething with anger. I will admit that the area given for vehicles to pass the drive through traffic is tight. However, I was in NO WAY impeding his movement, and was completely within the assigned drive through lane. I have never used Sugar Bear for a plumbing issue, and you better believe that I NEVER, EVER will. I would never want that guy in or around my house.. Beware!! The only reason I gave them one star is because it required me to do so in order to submit this review.