Sugar Bear

M R.

I've used Sugar Bear's plumbing services for years (for work an older home and a newer apartment). Always professional, on time, clean, personable and communicative. Also, a great value!

Richard H.

This is not a review of their abilities as plumbers as they never actually made it out to my house to fix a clogged drain. I called slightly before noon on a Friday because our bathtub drain was clogged. The operator took all our information and told us a plumber would be out to fix the problem in a couple of hours.

After waiting at the house for four hours I finally get a call from the plumber saying he wasn't going to be able to come out and that I could maybe schedule something for Tuesday. I tried to explain the drain was clogged and I couldn't wait but no I would have to wait.

Now I understand them getting busy, not having the time to fix our drain, but to leave us hanging for four hours on a weekday afternoon without telling us they weren't going to make it after promising they would? Totally rude and unprofessional. This is no way to run a business.

So if you have an immediate plumbing need do not depend on these guys to be able to make it out to fix it or even tell you they won't make it. They'll just leave you hanging.

Dee M.

Very professional high quality work. Had an emergency water pipe main line bust. Very stressful situation. When Sugar Bear Plumbing team came out they got our problem fixed and had us up and running . Very straight forward and reasonable pricing. I highy recommend this company.
I will use them again.

Lindsey J.

Horrible! Very, disappointed. Sugar Bear Plumbing came out to our house on Friday because we had a shower that wouldn't drain. We showed them our pipes and Lawrence immediately told us we need all new piping??? WTF??? We called for a clogged shower?? Now we need new pipes and its going to cost $1,700 bucks??? He wouldn't even look down the pipe?? He wouldn't even bother with trying to snake the shower??? WOW what kind of plumbing service is this??? Very corporate and just trying to make commission. We contacted another plumbing service and fixed the issue in 30 mins for $189.00. Save your money and don't bother contacting these guys.

Claudia M.

I was having some plumbing work done but was unhappy that the guy didn't show when he said he would, didn't have the right tools, and didn't seem to be able to complete the job so we parted ways. Lucky for me Lawrence, who owns Sugar Bear Plumbling, is my neighbor :-) I asked him to evaluate the half completed work and to provide an estimate. I was so impressed by his professionalism and knowledge and great attitude about stepping in to complete someone else's work. He got the job done. Then the tile guy, who would have finished the job, didn't seem to have the skills to complete his part and we also parted ways. Lawrence offered to complete this job too. He wanted the project completed, done well, and a happy customer.
I am not really hard to please - I expect individuals to show up on time, be courteous and professional, have the tools and skills to get the job done. Lawrence is top notch. So now I know a great plumbing company and really like my neighbor.

Fabiana D.

Two expensive. They charged me $199 to fix the bathroom sink that was clogged and leaking. They unclogged but they left leaking. To stop leaking would be extra $500 for a new faucet. Are you kidding me???

Jacqueline S.

Lawrence was called in by my contractor to do a simple bathroom sink hook-up at my home. The plumber stated it was ""a Level 5 and a Level 3"" job. (Each level is charged separately.) Bottom line: the items listed on the levels were not what was done and we were still charged for ""each level"". The price was about twice of what should be expected. Next time I will be more careful!

Wes H.

Sugar Bear came to help install electronic bidet for my toilet.

Setup for appointment was easy. We scheduled a 2 hour window. There was difficulty finding parking so Lawrence called me, and he was kind enough to reschedule a couple of hours later after rush hour was over.

Lawrence was very courteous and The install took only 15 minutes.

Thanks Lawrence!

Jackie M.

Lawrence and his team have done 3 projects for us (tankless water heater, new drainage system and powder room). All of the projects were professionally handled, completed in a timely manner and were reasonably priced. I have recommended Sugar Bear to my friends and they too have been satisfied.

Todd H.

A little over 5 years ago, one of my tenants informed me that there was water leaking from the hot water heater in their unit. After looking around a little, I purchased a new Rheem 40 gal hot water heater from Sugar Bear Plumbing and had them do the removal of the old unit and installation of the new model. They showed up on time, were courteous and professional and performed a solid installation of a high quality water heater that I was happy to buy from them.

Fast forward to 2014--I got a note from the same tenant above that they had no hot water. I went over to re-light the pilot light, but it wouldn't re-light after several tries. I called Lawrence and he came quickly making me his first appointment of the day. I was pretty sure that it was a problem with the thermocouple, but I wasn't sure. Lawrence confirmed that it was the thermocouple. I off-handedly mentioned that I wished that I could do it myself but was hesitant because the water heater is one of the newer types that has a completely sealed and fairly inaccessible inner chamber where the pilot and burner are located.

After talking about it for a few minutes and getting some tips from Lawrence, I felt confident that I could make the repair. I asked him how much I should write the check out for the service call and he said not to worry about it--no charge. I couldn't believe it! With the confirmed diagnosis as well as the tips/coaching, I would have gladly paid the service call fee. He even said that he would be working in the area that day so if I had any questions or got stuck to just call him and he'd come back over. WOW!

Repair went beautifully.

BTW-the morning that Lawrence came by, it was raining quite as bit. We were well into the service call and investigating the problem before I noticed that he had plastic coverings on over his boots so that he wouldn't accidentally track water and mud into my tenant's apartment. ---That speaks for itself!

Thanks Lawrence!