Suburban Sewer & Septic

Jim W.

They did respond quickly and came out the next day. They rodded out the lines that were clogged and removed debris, but the drains are even slower now and I have a leak I did not have prior to their work. It's hard to be happy paying $325 for a half hour of work and the problem is worse. I understand there are issues beyond control but to leave a client worse off isn't the way I run my own business.

Ashley P.

I cannot explain how great they were to work with. We've previous used another company for a few years and felt they weren't being truthful. We called suburban, they came right out and took amazing care of us.
They were professional, on time and extremely reasonably priced.
I highly recommend them.

Greg S.

Have used Suburban Sewer and Septic several times for our house in Sleepy Hollow, IL. They are always prompt and professional, and willing to go above and beyond to make sure the job is done right. We would highly recommend them!

Lynn K.

Very impressed with this service!! We had a pipe break between the house and septic tank during a VERY wet and cold week! When I called, they came out the very same day to provide an estimate - Kyle was very professional, knowledgeable and friendly - provided what I considered a fair estimate, explained any possible contingencies that may alter the estimate and gave me a date to complete the work. When they arrived for the work, they had to hand dig the trench because the pipe was next to the deck and between all of the rain, soft and heavy mud including the ick that comes along with a pipe like this bursting - never complained a bit, just worked away. They replaced the pipe, explained all that they were doing, answered all my silly questions - always kind and patient - and completed the job in just a few hours. I would call them again in a minute and recommend them to anyone. Thanks so very much!

Lori R.

Our septic system failed on a holiday weekend. We called every septic company within 40 miles. Randy was the first and only to respond the same day, and came out at 6 PM on the Saturday before Easter, during the Covid crisis, to try to fix our problem. Unfortunately it was a bigger job and had to be done the following week. He moved us up in his schedule given the severity, and replaced the broken pipe from our house to our septic tank. He was very fair with his his pricing, and has great customer service. He even gave us his cell to call if there were any issues between the time he could do the job. We highly recommend them!

Sara D.

I had not just 1 but 2 sewer issues in the same year! I was kind of freaking out...I don't live in state so I didn't know who to call. I was so fortunate to find Randy, Kyle and Kim. They were quick, reliable and honest. They went above and beyond to help me. They took care of everything and I always felt like I was in good hands. I highly recommend them!

Ryan C.

These guys did a great fast job on short notice. Dug up our cement garage floor to replace a 3 foot section of pipe stopped up with tree roots. Gave us options and charged 2/3rds of Roto-rooter's quote. Finished in less than 8 hours. My uncle and his neighbor have also used them in the last few years and confirms that they are good.

George W.

They did a really nice job for us. Our sewer line had been plugged up, and another outfit had lost their snake in our line. These guys came up with a simple solution. They set up a clear-out for our sewer so we didn't have to worry about digging into basement lines to do that. They were able to pull out the broken snake left by the other guys. Price was competitive. They covered over the outside area, and did the whole job quickly.

Robert G.

I bought a coupon from RadioShoppingShow.com. for a drain cleaning from Suburban Sewer and Septic. Exact phrasing - ""$85.00 Drain cleaning service. Good for an initial visit for drain cleaning or may be applied toward any other service or labor."" I intended to use it for a bathroom tub drain. The technician said he would do it right from the tub, no mess. After looking at my certificate he tells me it's an additional $45. I explained that is not how the certificate reads. He says, ""well we're not going to do it for free."" I said I realize that, this isn't a free coupon, it's a certificate I bought. He then went to leave and I stopped him after reviewing the certificate again. He called his office and explained the situation to Kim and then told me they could do it for an additional $20. I continued to disagree and then he put Kim on speaker phone. She then proceeds to tell me that it's $85 due today regardless of whatever I paid for the certificate. I knew the conversation was going nowhere, so I told her I would pursue this with the radio shopping show. Also, when I made the appointment two days ago with Pat, I told her I had a radio shopping show certificate and she made no mention of any additional fees. In the end I'm glad they didn't perform any work because I suspect their customer service is an indication of their quality of work.