Stuart Services

Anthony V.

I had a bad experience trying Stuart Electrical Services for the first time.

After completing a walk thru of the property and pointing out the necessary electrical repairs to the technician ""Jeffrey"", I waited beside his company van while he wrote up the repair quote. After entering all the repairs into his company computer, he verbally went down the list to make sure he had everything. After reviewing the list and adding the vent fan in the bathroom because ""o yea, I forgot that one"", he submitted the work and gave me a flabbergasting high quote of $5,738. I thought this quote was about double what it should have been but I reluctantly agreed because I was leaving town and I needed these electrical repairs completed for my tenants in order to get power and hot water.
The first sign I had made a poor choice in contractors was the day after ""all repairs are complete"" by Jeffrey when I received multiple messages from tenants telling me there was still no hot water(I had texted the tenants the hot water should be working - after I got the ""all repairs complete"" by Jeff). I went to the property as soon as I got back in town to see what was going on and I found no electrical power going to the hotwater heater. I sent a text message along with pictures to Jeff letting him know the hotwater heater was not getting power and he replied he would come out and check it. After troubleshooting the problem he found ""a short in the new breaker box my guy installed"". I asked if his guy had checked to make sure the hotwater heater was getting power before he left and Jeff replied "" he should have - but obviously not"". One day later after ""running to get parts"", the hotwater heater was finally getting power and the tenants were happy.
But the problems didn't end there - the fan in the bathroom HVL still has not replaced and the company is claiming ""it was not on the invoice"". I spoke with ""Brittany"" in the office and asked her to please call Jeffrey because he and I 110% for sure looked at that issue while doing the walk thru and he absolutely had it on his list of items to repair when we verbally reviewed them from his van. Ms Brittany said ""I can write you up a new repair order if you want""? omg. No thanks - I will never use Stuart Services again for anything.

Tony Valenti
Landlord and property owner in the New Orleans and surrounding areas for 25 + years

Noel T.

Set plumbing service call with Stuart 4 times in 2 weeks (clogged pipe) - each time for first thing in morning. Called them after 11am and was told they will be there first thing after lunch. They did not show up or call each time. This was after they did 2 large plumbing jobs (over $30,000) with a ""5 year warranty"". Difficult to honor warranty when they don't show up! Find a plumber that will show up.

J S.

Outrageously expensive. Service charge alone was $228! They cut holes all over our ceiling to try to find and fix the leak from upstairs. They did not know what they were doing. They told me that we had to take down the chandelier. Estimate to repair was around $1600. Another plumber did the work for about $400, And the chandelier did not need to be taken down! I would not recommend!.

Aimee E.

Made an appointment to get an outlet relocated, took off of work, get a call morning of that they're not going to come out and want to reschedule for next week. So I'm supposed to take another day off work for your convenience? Nope. Just book Glen on Thumbtack, he shows up and does excellent work.

Susan D.

Recently changed out my older AC& Heater units to newer more effective units. Work was done well,in one day.
Well pleased, they are quieter and cool our two bedroom Condo, quicker than old units. It has been hotter lately, and it was a matter of time, that old ones would break done. Will add pictures.

Clay R.

STAY AWAY FROM THIS LYING, PITIFUL EXCUSE OF A COMPANY. Do yourself a favor and go with a company you can actually depend on to be there to do the job and not one who schedules your appointment and then calls a couple of hours later to reschedule it because their electricians are with an ""existing customer"". These people care nothing about their customers and will keep pushing your job aside for higher paying jobs And then lie their A** off about it. Just read the reviews, you will see that MANY people are saying this same thing. I was rescheduled 4 times and wasted 4 days hanging around waiting for these liars. Apparently ""management"" encourages this type of behavior, so don't waste your time trying to get any satisfaction there either.

Evangeline M.

THE WORST. Made an appointment to use 3 of their services (plumbing, electrical and AC). I was confirmed for the next day but given no window of when they would be there. Told they would just call 30 minutes before they arrive. Guess you just don't go to work that day. Cool. At 12:30 day of appointment, 2 of the services were cancelled. Told the earliest to reschedule was next week or I can pay for emergency service after 5. Was assured my other appointment was still scheduled though and they would be coming that day. Two hours later, I got a phone call fro another girl saying that my 3rd appointment of the day was also cancelled or I could pay an emergency visit after 5. When asked why, she said they were helping an ""existing"" customer (I am also an existing customer but I suppose that does not matter nor does my time) My entire day has been wasted. Work time off wasted. Nothing has been resolved. Will be using someone else. Do not waste your time

Donna M.

I called Stuart because I read some good reviews. They cancelled my service appointment twice. When they finally came, their quote was ridiculously out of line. Won't be calling again.

Akinwunmi C.

I have nothing good to say about this company. They came out in June to give me an estimate on a job. They were excellent in giving me the estimate showing up on time and it went down hill from there. They said,"" the job would be complete in several days"". Well, that ended up being OCT. 25. They guaranteed I would be happy. Well, the job was never complete, the same problem I had in the beginning is still a problem to this day. Jan 5, 2021. I gave them the chance to make it right after my sewer is backed up in my kitchen, the dishwasher, the bathroom. The house is disgusting and all they can say is its not their fault. If you use this company all I can say is I told you so. DO NOT USE THIS COMPANY

Zoe B.

Do not use this company. What was supposed to take 4 days took 3 months. Now the same problem is happening and instead of them coming out to fix it, they want to speak with the insurance company. After the thousands of dollars spent, the original problem wasn't fixed properly. And they say satisfaction guaranteed. I'm not satisfied. Go with a company that will do it right- not these guys!