Strongbuilt Plumbing & Air

Michelle O.

Three times in the last few months I have had friends and family being price-gouged by Strongbuilt. $1000+ for a Thermostat. $1000 for a capacitor. $7000 for a repair (ended up being repaired for a fraction of that which included no major parts). The individual in question was an 88 year old veteran who had to start a gofundme because he trusted the estimate. My parents paid $500 for a thermostat, and while I'm certain it could have been done for half that, the thermostat is working. So there's that.

Liza C.

2/2021 we had a whole HVAC system installed. Communication and service was great until there was a problem with the American Standard AC unit. The unit makes a loud noise when it shuts down, it's so loud neighbors can hear it. Then they replaced a new so called Scroll Compressor, Early summer 2022. It started making the same noise again, gets louder over time. The last we were told is Trane the manufacturer was not getting back to them. Here we are end of 6/2023 and they did there testing and data info they say to send to Trane. Spoke will Trane and they tell me the Company needs to fix it or have another Company look into it. Still have yet to hear from STRONGBUILT Company. We had another Company come out and say compressor is bad, and faulty wiring at electrical box. The manufacturer and STRONGBUILT are not fixing this. The company that can fix it wants 1200.00+ for labor, parts are under warranty. STRONGBUILT is not trying at all to communicate or fix this problem.

Raymond R.

Be cautious. After looking at some reviews purchased a new central A/C unit and their ""Panda Care"" (compressor for 2 years and parts / labor for 10 years) in July 2020. In April 2023 I scheduled a check up of my A/C unit. I am a 100% disabled Vet. They advertise ""military discount"" but I guess you have to request it even if you have 3 or 4 military branch items in your front yard and porch. It was apparent the service tech was not familiar with our purchase invoice. While inspecting the unit he said that it looks like the unit needs a new capacitor and the cost will be $150+. I informed him that I have Panda Care which is no cost for parts / labor. He then apparently called his office and confirmed it. He then said that the capacitor does not need to be replaced because it was ""within their guidelines"". I usually clean my unit's coil / fins with a detergent and water hose. The service tech convinced me for him to clean it a gallon container of cleaning solution (cost $200+). I mentioned to the tech about a surge protector for the unit. The next day he installed one on my unit (cost $300+). I requested two times by phone and two times on their web site to provide me an itemized receipt. It is now about 3 weeks later and I have not received it. Suspicion.

David F.

Brandon found the leak that Goettl had left us when they installed our AC unit. We had to pay almost 4 thousand to have the pipe replaced along with the 10 pounds of Freon. Hopefully we won't have to dish out several thousands every year to keep the Freon level. I figure we have paid over 5000 to replace the Freon. If only Goettl would have taken responsibility.

Connie C.

I received 5 star service from Strongbuilt today thanks to Kevin N. who came to install a UV filter and thermostat for my HVAC system.
Additionally, he detected two things that I could inexpensively address myself to vastly improve the HVAC performance.
My top-of-the line air filter was so dense it was choking the airflow, overheating and degrading the motor. Less dense filter - easy.
He also detected a large flow of air through the unit when it was turned off and saw a slight gap along the foundation where light and lots of outside air was coming in to the cold air return box. He suggested expandable foam to seal the gap and explained to me how to access the area and apply it.
Additionally he took some extra steps to ensure my AC will be in working order when I need it. Above and Beyond!

Sheryl R.

Customers beware!

If they don't like what you have to say, they will hang up on you!
I waited an entire morning, after rearranging doctor appointments and they cancelled my appointment, even though it was confirmed the day before because I didn't get their voicemail.
So unprofessional!

Sheryl L.

I can't express enough if you need reliability, this is not your company.
I confirmed my appointment in less than 24 hours in advance, switching other medical issues and they canceled my appointment because I didn't answer my phone. I returned , the call within 5 minutes. Someone said, the manager would call me back, ( never happened)
I'm disgusted with this company after returning the call and the women in the office hanging up on me!
There are so many other companies out there. I used to back this one for years, NOT anymore!
I've told all my friends and families..


Be aware

Mr M.

Mr. Brandon Hicks, Mr Jeff Wenzel, and their crews demonstrate the highest levels of skill, professionalism, and passion within the HVAC industry. They are masters within their respective fields. I am proud to be their customer and they have saved my HVAC system, and my sanity at the same time. These folks not only represent StrongBuilt exceptionally, they represent their profession exceptionally. Thanks Folks!

Tyler W.

So once upon a time a few years back we had central heating and cooling put in by StrongBuilt LLC . First there was a gas leak from where they ""shut off"" the gas. Oppps they di dnot shut it off all the way. Yeah not safe and we had headaches from it. Then our roof leaked where they put a hole in for the return. They said they fixed it. Then the thermostat stopped working, they came back and fixed it. Then the roof leaked again. they came back to fix it. Then the rooms still were not heating or cooling after they came twice, then the roof leaked again, this time they were rude and said ""what do you want us to do come stand on your roof with a hose."" Then some sort of fuse broke and they had to replace it, they told us it was because they use cheap ones. Okay so today, 1-17-23 the roof leaked the fourth time....and again for the 4th time they fixed it. My roof never ever leaked till the cut a hole in my roof. FOUR times...I need to tell you please be careful when choosing a heating and cooling company this has been a nightmare for 3 long years. Please choose wisely I do not recomend them for heating cooling or plumbing. Please share we must protect our community and make sure consumers do not have to live this nightmare.

Anne B.

I had Jose from Strongbuilt Plumbing come to flush my water heater. The price was very reasonable and the work done quickly and efficiently.