Strand Brothers Service Experts

Brian P.

I recently had the misfortune of my AC going out on a day where the temp was over 100 degrees. I called around 6:30 PM and Adam Henwood was dispatched and to me by 8pm. He did was very professional, clearly explained what was wrong and what my options were. I thought the pricing was fair and he even got my other AC unit up and running much better.

In years past I have had varying experiences with the techs from Strand Brothers, but my experience this time was 5 stars.

Jo N.

On 08/12/15 at approximately 7:30 AM while driving to work, I had met up with one of your vans TX LP # CJL 1739 driven by a Hispanic male. I was entering the service road, North bound I-35, that had three lanes heading north bound from Oltorf, the lanes then merge to two. I pulled into the right lane closes to the curb. That's when your company van with logo, no vehicle number, came speeding down the service road, then cut in front of my City vehicle, and your van started swerving back and forth. Then I changed lanes to the left to enter the freeway as did your van. Then your van stopped and was purposely holding traffic back, as he gave me the finger out his driver window!!!
This is a company, you are advertising your ethic and morals, by placing the vehicle and employee on the road and in the public eye.
By doing this your company is saying to the world, this person driving represents OUR Company! Would I or anyone else want to "invite" someone like this into out home? NO.
These employees are most likely paid by the hour. Austin is a very busy traffic packed City. We have to deal with that.
I am a public servant, I am in the public eye every day. I understand the responsibility of being a public servant and driving a company vehicle. I hold a commercial drivers license and have for 25 years.
If your employee/ van was not speeding there was plenty of space of me to enter the service road. Further more IF he was planning on entering the service ramp, why did he cut in front of my truck and fishtail back and forth, then go back to the left lane to enter the north bound service ramp.
Luckily there was no accident today, but I caution your company to stress to your employees the importance of safety.
You may look into video in and outside of your vehicles.

Jana T.

Feels like it was a scam. I am aware we have a very old compressor. When John saw it, he said he could put a new starter on it, but even that may not work. He then suggested I get in touch with their sales rep. I paid the service fee, no new starter (This was a quick stop for him, he spent about 15 minutes total before heading back to write up the bill).

Thought we'd get a 2nd opinion since we really don't want to buy a new A/C. A different company came out the next day and the starter we did have was unplugged. Did John miss that, or did he unplug it? Still hoping to get a refund on my service fee.

We did end up getting a new starter from the 2nd company, and were told the particular unit we have (old as it is) should run forever. Appreciate that they are not motivated to get us into a new unit, but to keep the current one running.

Janet R.

If I could give 0 stars I would.
I got a promotional flyer in the mail for a maintenance check. Book online you save another $10. So I booked online. I received an email back that read as follows:
"If you just scheduled an appointment with us and the appointment time is available, you should receive an appointment confirmation email within the hour. If the time requested happens to not be available we will contact you by phone to arrange an appointment time at your convenience. In some cases you might not receive an email confirmation for your appointment, but if you have any questions concerning the status of your appointment, please do not hesitate to call us at 512-592-3072 ."
So I waited about 6 hours, and thought, well I never heard from them, and their email makes it sound like I should have an appointment, but I'll call just in case. So the person I call has no record of me trying to book an online appointment and says that time isn't available, in fact that day isn't available. 30th is soonest. I explained that the unit was working but that the filter was filthy, and I was concerned about the coils being dirty. She said they would check them. So I made the appointment. She asked me the filter size. I said I would have to look and let her know. She said call back and the technician would bring one.
So I call back a few days later and ask if the filter price is included, and the person on the phone says no, that's an additional charge. I said I would change it myself. The first call was then a little misleading. Should have trusted my gut....
My appointment was supposed to be between 4 and 6 with a call 30 minutes prior to arrival. So at 2:15 I got a call saying that a technician was available and he could head that way now. Great. I'll be there in 30 minutes. So I wait, and wait, and wait. At 3:14, almost an HOUR later, I call. They put me on hold for a little while, then get back on an say the technician should be there in 10 minutes. So after waiting for the guy for over 45 minutes - which means it took him an hour and 15 minutes to get there, he comes in and says it seems plenty cool in here. I explain my conversation with the appointment setter. He spends about 10 minutes looking at it and says it's all good. I asked if he checked the coils. He says it's not part of the standard maintenance. I told him again about my conversation. He pulls out the filter and says is this supposed to be white or was it gray originally? I said I have no idea. I just put it in Monday, this is Thursday. He says - oh, then it was gray cause there is no way it could get that dirty that quick. He says he can't check the coils without taking the unit apart but that he is sure they are fine.
I said I was very upset about the service, that he didn't do what I had asked and that I had wasted most of my afternoon getting there and then waiting for him.
He says let me go to my truck and call the service department. He was in his van for about 20 minutes while I waited in the car. He gets out and I meet him behind my car. He sets all his stuff on the hood of a car that wasn't mine! I asked him to move it saying that 's not my car. He says oh sorry, picks it up and asks me to sign something. I ask what. He says justs agreeing that I did the maintenance check. Then sets it all back down on the car! I ask him again to move it. "oh sorry" Picks it up and asks me to sign something else. I ask what, he says oh just the checksheet showing that everything is fine. At this point I'm getting panicky about my kid in day care since the routine maintenance has now taken almost 2 hours out of my day. I sign, he then sets everything back down on the hood of the car! A third time!!!
UPDATE: First, the filters were originally white, so yes filters can get really dirty in 4 days so the unit is probably really dirty!! So I found the paperwork that I had thrown in the back of my car. Didn't look at it before cause it didn't seem like they did anything. Well. So the paperwork says that the technician purged the drain and cleaned the coils. Odd, since he told me he couldn't clean the coils. Then the next sheet with the check list. So it lists the insulation R Value. Interesting since the guy didn't bring in a ladder and there is no way to get into the attic without one. And even more interesting since from his check sheet looks like the insulation is true. Which is ABSOLUTELY FALSE. Our inspection report shows inadequate insulation. There is a whole lot of stuff checked that there is no way he did! He said he couldn't check the coils yet both forms state he did! I call Strand and the manager I talked to says he couldn't have completed everything in the amount of time he was there. A manager will call me in the morning. Well it's 10:15 and no call. LIARS AND CHEATS! Unless you want to pay for something and get lied to and get nothing, do NOT call these people.

Diane W.

I called around 8am because our overflow pipe was running steadily; the call center was able to get an appointment for 4-6pm the same day on a day slated to be over 100deg F. When the technician was running late, they rearranged their tech assignments to get someone to the home by 6pm. He found it was a clog, and not only resolved it but also inspected the rest of the unit and it's freon levels. The entire visit took about an hour and the problem was completely solved in time for me to get back to my evening job duties---thank you so much, Strand Brothers!

Kelly S.

Alex came out to service my A/C he was on time and professional. He did a great job and got me set up for a winter service for the furnace. This company has great customer service, I really trust their work.

Yen-Yu C.

My AC didn't blow cool air anymore, so I called them for help. The technician arrived on the time slot they gave me. He found the problem quickly and fixed it right away. The service was very professional.

Vicki S.

They did good work in installing a new AC and Water heater and sealed the ducts in our attic. They were very helpful and courteous and did everything that needed to be done.

Katherine S.

Air conditioning system was working prior to its regular scheduled maintenance. Shortly after the tech arrived, I was told compressor was completely dead and I needed to buy a whole new system. Hours later, a tech from another company got it working. You figure it out. Either incompetent or dishonest. Either way we have a new A/C company and its not Strand

Catherine L.

We had a water heater that was leaking water. It was diagnosed by Raul at Strand Brothers as having an internal leak and that it needed replacement as well as a prv and pressure pump needed replacement in order for the water heater to be brought up to code. I found Raul unprofessional and arrogant. He mentioned on two occasions, that he was a "Master Plumber" in both instances when I questioned something he had done. The house was a new purchase, though not a new home and we had just gone through a thorough inspection. The response from the Raul when I stated this fact? "The inspectors don't know what they are doing. You could have a leak in your slab and they would never know it." This may be true, but I felt it was unprofessional to answer a question with a criticism of another professional. Secondly, I asked to see receipts for the purchases, water heater, pump etc so I could have them for my records. "I don't have those, I don't even know what I paid for them. You would need to go through my office." Me, "How much is the inspection going to cost?"$500.00". Do I have to have that done? "Yes because I am a Master Plumber".
All he told me is probably true. He was just so very unprofessional and condescending. i remodel homes on a regular basis and deal with professional contractors every day. Raul left a very bad taste in my mouth. Kind of like the old feeling you got whenever you hired any contractor..remember that feeling? I got the feeling it had more to do with this person than his company.
Raul and his associate also damage the walls on two sides, ruined the new drain pan and repeatedly dropped heavy tools on the tile floor. I had already explained to them the floor was new, (it was tile) and would they please cover the floor with towels I provided because of the mud and water they were tracking in.
I would strongly recommend that you not use this company or at the very least, this technician.