Straight Shooter Plumbing and Rooter

Jen L.

Wonderful service, excellent communication, quick response time! Our toilet flooded our bathroom Monday, mid-day. I called Straight Shooter that evening when I got home, after their closing time. They returned my call within an hour and squeezed me into the schedule the very next day. Evan handled our toilet replacement.... he was very knowledgeable, professional, and made sure to check everywhere for possible damage done by our mini flood. I can't say enough wonderful things about these guys!

Jim L.

I had an excellent experience with this Company. I needed my tankless water heater replaced. Steve came out later the same day, assessed the situation, recommended an alternative brand, and the unit was installed within a few days. The technician was very friendly and knowledgeable. It has now been a few weeks since the installation and the new unit functions perfectly. They will be my go to company in the future.

Mark W.

Very communicative, quality work, even when they ran into problems that were not expected. The job took much longer but they got all the parts and stayed until the job was done right.

Tena C.

I found Straight Shooter with a Google search and they had very good ratings from other customers. I do not live local and wasn't sure how it would work to coordinate a sewer lateral replacement from afar for a home that we are renting out. I called and explained my needs over the phone and they quickly responded by scheduling a site visit and estimate within an hour of my call. They required a camera in the sewer line in order to verify conditions to provide the estimate of cost, and they had a coupon on their website that made it affordable. I had to coordinate over the phone with the property management company and the tenant, and Straight Shooter was very communicative and helpful in this process.

During the site visit, they located the exterior cleanout and ran a camera through the sewer line. Once the camera work was complete, the owner (Steve) forwarded me a copy of the video and he walked me through the footage explaining the conditions and what was needed for replacement. Later that same day, I was provided with an estimate, broken down into line items with thorough explanations of cost. In addition, Straight Shooter indicated that they would be responsible for all permits, utility location, surface restoration, and coordination with the tenant.

Upon approval of the estimate, they required 30% down payment and scheduled the work to start the next day. The project ended up with a few challenges including working around unmarked utilities, City required extras, and delayed final permits, but Straight Shooter followed through and got things done in a timely manner. One of the City's requirements added some extra costs to the overall project, but Straight Shooter tried to minimize the extras as much as possible. They were very friendly, professional, communicative, and thorough throughout the project. I really appreciated their willingness to work with us over the phone since we couldn't be there in person. I would recommend them to anyone needing a quality plumber in the area.

Jo P.

I would recommend this place hands down. I called four different plumbing companies that were rated 4.8 and above (the other companies must have a lot of friends that give them reviews). Straightshooter is the only one that called me back. I had a no freeze yard faucet that started running water on a weekend with cold and snow coming. Rick was amazing, he knew exactly what to do. The weekend extra rate was well worth it.
This company is in my contacts list forever! Thank you, thank you!!!! You all ROCK!

Gravey T.

I live in MT. Desperate for honesty from a professional, I called Straight Shooter located across state lines due to their high customer review rating. Steve did a tele-assessment and sent his crew out next day.

That crew, Brandt and Nick, worked tirelessly into the night to fix all the shoddy work that had been done by other plumbing crews. Though I am far away and must pay a travel fee, I am reluctant to even consider another plumber ever again.

For those of you in my area (Sanders County, Montana), consider this crew. They are worth every penny!

Shelley F.

Highly recommend this business to anyone with plumbing needs! They were extremely responsive, attentive and affordable. Cody came and solved the issue we were having with our shower and also gave some good suggestions for things we can improve to keep the issue from happening. Also, they gave us a follow up call a bit after the service to ensure everything went well. I'd give them an 11/10 overall. Thank you!

Roxann E.

Great customer service! Annnnnnnnnd they pick up the phone! The guy who came out gave my husband some additional recommendations on things he could do on his own. Highly recommend.

Jade E.

We used Steve and his team at Straight Shooter Plumbing and Repair on a new build. He coached us through different options of what to install based on what we wanted. We would have been lost without him. Extremely high-quality work and took the extra time to go above and beyond. He is well aware of the temperature ranges we handle out in Athol, and we now feel very confident we have the plumbing we need to support our household for the future. Thank you

Steph G.

We had a toilet that wasn't flushing and backed up regularly. They answered phone and came out in few hours and snaked it and were very fairly priced. I would recommend these guys 100%.