Stilwell Plumbing & Drain Cleaning

Isiah B.

I call them out through American home shield ! The young man came out , I knew that my door bell was covered under my contract ! The guy came took my old doorbell down , and when u told him I only needed him to put the ring doorbell on the cement wall ! He said it was not covered ? But I knew it was covered ! He kept telling me he was trying to reach America home shield and could not get through, so I asked him how much would he charge, he told me 225$ I had already paid 100 dollars for him to come out , now he left and told the company that my other doorbell worked , but he lied , so they took my money for work this company did not do !

Connie C.

If I could give a 0 I would. Plumber came out through American Home Sheild didn't feel like fixing the clogged toilet. I knew it wasn't fixed although he told me it was. Sure enough the first time someone uses the toilet it overflows. I guess he will get his money 2x. What a rip off. I had to take off work and now they are saying they can't come out until next week. Nuts and so unprofessional

John A.

I called this company because I needed a drain unclogged in my house.
When the man came he saw water backing up in my tub so he put the rotary snake into a drain pipe under the bath room vanity. He made such a mess with that smelly stuff that came off his equipment and splattered all under my sink vanity. That didn't fix the problem so he said he would have to go under the crawl space to snake the pipe down there because he said he couldn't snake under the kitchen sink because it wouldn't work. He told me he couldn't do it that day because he had an personal appointment to go to and they would come back tomorrow. The next day a different person came and he said he would be able put the snake the kitchen drain pipe after all even though the first person couldn't do it because of his appointment. The water backup was fixed but they charged me an additional $250.00 for having to come again the next day. I paid $500 to clear a clogged drain. And left with a mess from the first day. I called the company but the woman didn't seem to care about me being ripped off because the first man had to leave because of an appointment. They used a christian logo on their ads but Beware of the Stilwell Plumbing & Drain Cleaning Company! :(

H K.

The service technician was in a big hurry and did not check out the sump pump properly. I asked him why and he said that he had many service calls to make, which I don't see any reason to do that to a customer. He said that they charge $175 for a $25 permit to replace the sump pump. I told them that they are plumbers and should already have a license and permit to do this. This is a rip-off just to make extra money from AHS warranty customers to make up for their profits.

C A M.

Stilwell was the assigned company that was sent to the house from a purchased Home Protection Plan. The electrical work as stated in the contract was to be covered by the Home Warranty yet the technician told me I would have to pay an additional $300 for him to do the work. What a rip-off. Calling the company did absolutely nothing in resolving this issue. To get the work done I ended up hiring a local electrician and had the entire job done for less then 1/2 of the cost quoted by Stilwell. If you have a Home Warranty Plan and need service, make sure to ask the representative what company they are sending, if they say Stilwell tell them you want another company sent to your house. You will be so glad you did! Do not use Stilwell.

Kimberly W.

Avoid this business. Did not fix our problem. Called them back SAME day and asked for a return visit. Could not accommodate us. Told us rep would return next day. NO Show. We were also told a manager would call us. Never happened.

Eric B.

Stilwell was assigned to us by our home warranty company, HSA, for an electrical issue. Our electrician arrived on time and immediately went to work fixing our problem. He was polite, courteous, and explained what the issue was and how he was fixing it. No problems with the front office or scheduling. I'd do business with Stilwell again.

Steve W.

Watch out ! I needed a faucet and spout repaired. The guy that put it on spent more time on his phone trying to figure out how to do it ! He butchered the spout , it looks terrible . BIG GOUGES in it . There was no quality here just HURRY UP and get done. No follow up by the company either . DO NOT be foolled by the BIG ad in the phone book. RUN !

Jaime C.

American Home Shield sent me this 1 star company to fix a leaking pipe. Appointment was set for 12-4. I had water leaking through my ceiling. They called and changed the time to 4pm-8pm. At 8:30pm, still no plumber. No one answering the emergency number anymore. Nothing! Finally at 9pm, plumber shows up at my door. Can't fix the problem and leaves. If I could give zero starts, I would. Please don't spend your day expecting to have a plumber come out as told to fix your problem. Call someone else. I am looking into a new warranty as well because they endorse this type of company.

Andrea B.

On 7/11/18, I reported a few plumbing issues to AHS. On 7/16/18, a Stilwell Plumbing representative showed up and, only after I showed him all the issues that I had reported, he told me that he had only one issue on his work order (a stoppage issue), and that he could not fix it because he did not have a snake on his truck. Another issue was that once I turned a shower on I could not turn it off, the Stilwell representative could not figure it out how to shut it off either so he left it running and simply walked away from it. After several calls to get the issues straighten out and a plumber back to resolve all the issues, another Stilwell Plumbing representative showed up on 7/31/18. Out of four issues reported, two were fixed, and one denied on that visit. As to the issue left, the plumber said he needed to go to the store, get the price for the part, get AHS approval, and then return to fix the problem. He never returned to repair the problem.