Stilwell Plumbing & Drain Cleaning

H K.

The service technician was in a big hurry and did not check out the sump pump properly. I asked him why and he said that he had many service calls to make, which I don't see any reason to do that to a customer. He said that they charge $175 for a $25 permit to replace the sump pump. I told them that they are plumbers and should already have a license and permit to do this. This is a rip-off just to make extra money from AHS warranty customers to make up for their profits.

C A M.

Stilwell was the assigned company that was sent to the house from a purchased Home Protection Plan. The electrical work as stated in the contract was to be covered by the Home Warranty yet the technician told me I would have to pay an additional $300 for him to do the work. What a rip-off. Calling the company did absolutely nothing in resolving this issue. To get the work done I ended up hiring a local electrician and had the entire job done for less then 1/2 of the cost quoted by Stilwell. If you have a Home Warranty Plan and need service, make sure to ask the representative what company they are sending, if they say Stilwell tell them you want another company sent to your house. You will be so glad you did! Do not use Stilwell.

Kimberly W.

Avoid this business. Did not fix our problem. Called them back SAME day and asked for a return visit. Could not accommodate us. Told us rep would return next day. NO Show. We were also told a manager would call us. Never happened.

Eric B.

Stilwell was assigned to us by our home warranty company, HSA, for an electrical issue. Our electrician arrived on time and immediately went to work fixing our problem. He was polite, courteous, and explained what the issue was and how he was fixing it. No problems with the front office or scheduling. I'd do business with Stilwell again.

Steve W.

Watch out ! I needed a faucet and spout repaired. The guy that put it on spent more time on his phone trying to figure out how to do it ! He butchered the spout , it looks terrible . BIG GOUGES in it . There was no quality here just HURRY UP and get done. No follow up by the company either . DO NOT be foolled by the BIG ad in the phone book. RUN !

Jaime C.

American Home Shield sent me this 1 star company to fix a leaking pipe. Appointment was set for 12-4. I had water leaking through my ceiling. They called and changed the time to 4pm-8pm. At 8:30pm, still no plumber. No one answering the emergency number anymore. Nothing! Finally at 9pm, plumber shows up at my door. Can't fix the problem and leaves. If I could give zero starts, I would. Please don't spend your day expecting to have a plumber come out as told to fix your problem. Call someone else. I am looking into a new warranty as well because they endorse this type of company.

Andrea B.

On 7/11/18, I reported a few plumbing issues to AHS. On 7/16/18, a Stilwell Plumbing representative showed up and, only after I showed him all the issues that I had reported, he told me that he had only one issue on his work order (a stoppage issue), and that he could not fix it because he did not have a snake on his truck. Another issue was that once I turned a shower on I could not turn it off, the Stilwell representative could not figure it out how to shut it off either so he left it running and simply walked away from it. After several calls to get the issues straighten out and a plumber back to resolve all the issues, another Stilwell Plumbing representative showed up on 7/31/18. Out of four issues reported, two were fixed, and one denied on that visit. As to the issue left, the plumber said he needed to go to the store, get the price for the part, get AHS approval, and then return to fix the problem. He never returned to repair the problem.

Smittie R.

BEWARE! STILLWELL PLUMBING LEADERSHIP DOES NOT GIVE ONE DAMN about their customers! Don't take a chance; heed the negative reviews and pick another service. (Joe, Brant and office staff are great though:)
To start, I have no hot water...been playing Little House on the Prairie by boiling water for baths every day... Soooo, I was assigned to Stillwell through my home warranty company. I got an auto-reply that someone would connect with me by X day (I don't want to lie; I don't remember). I never got a call so a few days beyond that I called them. The woman I spoke with didn't apologize, but no worries, she was very pleasant and immediately started looking for an appointment. The next available was like a week out on a Tuesday...follow me from here... Concerned that would be cutting it close, I initially declined the appointment and said I'd need to find another company who could come sooner - I was going on vacation that Saturday and didn't want to take the chance that after assessing the issue, having the actual work done would push me into the following week when I'd be gone. She assured me they could diagnose and get it fixed the same day. I asked if she was sure - told her everything I knew that needed to be done. She was wonderfully confident...told me they had the license on file (or something to that affect), the parts accessible, and the time. I was all in! Tuesday comes and Joe, the tech (who was great) calls, gives me the diagnosis and price beyond the heater itself, and takes my credit card information. WHOO-HOO! ...but then he calls back and tells me he can't do the job today because he has to leave for another job. WHAT?!? I call Stillwell and someone tells me its because my warranty declined the job. Nope; not true. He would not have taken my credit card information if that was the case, and most importantly, I had just talked to my warranty company. The warranty company calls Stillwell and gets the real answer - they can't do it that day because I have a power vent heater they have to order....they can do it Friday:( So I'm stuck at this point - can't call another company, so I accept the appointment hopeful nothing else could go wrong. Wrong. Wrong. Wrong.
On Friday, after being here several hours, Brant (who is sooo hardworking and all around AWESOME) tells me he doesn't have a part...and can't get it until tomorrow - the day I leave for holiday at 6am. He's tried and tried and he can't make it happen. I'm livid, but repeatedly tell Brant I know its not his fault. He understands. I ask him why they can't send one of their emergency techs out this evening. This wonderful guy calls the office and asks for me. He's told they can get someone out about 9 or 10 the next day - totally disregarding what he's told them about my vacation. When he tries again, Chrissy Stillwell (presumably of the Stillwell Plumbing family) asks to speak to me and immediately starts in...loudly advises its not her fault I'm going on vacation. What?W? Oh so now its on, lady. I told her I couldn't believe her tone and callous attitude about the situation...that I was going to blow them up on social media. She screams she's done with the conversation and tells me to make sure I call out her name in my review (""My name is Chrissy; make sure you put that in there!"") I'm going to let that digest...
No way she knew what had led to my frustration...and she didn't care to....and that's just sad and customer-unfriendly. What's true is that it is what it is and I'm pretty easy. A calm, understanding and apologetic tone wouldn't have the hot water on for my kids when they get home from camp after 7 weeks, but it would have made me feel like they cared. Pretend to scramble...treat me like I worked hard for the $800 you have for a job that remains unfinished. Act like you care about a household with kids and no hot water.
...and cut the Christian hold music; Christians are compassionate.

Maria T.

I usually don't write reviews, but I have never experienced worse customer service in my life. Stilwell Plumbing was assigned by my home warranty company for a pipe leak. I contacted them immediately since the leak is causing my water meter to continue ticking up. The receptionist said my work order wasn't in so she would call me back. Next day, no call. I called again and she again said it wasn't in and would call me back. Days went by with no call. I reached back out to my warranty company and they said she would be calling me...still no call. Finally after calling multiple times a visit was scheduled. The plumber was extremely nice, but said he would call me the next day with an estimate. Guess what!? Nobody called! So I called them again and the same receptionist said she would call me back with the estimate because that plumber was off...that was four days ago and I have still not received a call. I can't believe this place is still in business with how they treat their customers.

Kevin A.

Today i would like everyone to know how i feel about this company...

On the 22nd of January 2018 STILLWELL plumbing was dispatched to my parents home via American home shield warranty, upon the technicians arrival a few days later the issue with the kitchen faucet was diagnosed as a bad cartridge and we were told that the part would be order and should arrive within a few days, a week later a different technician showed up WITHOUT THE PART (clearly it was not ordered) so he drove around town for a couple hours to find the part, only to return empty handed and left without fixing the faucet...when my mother called and spoke to a secretary at STILLWELL she lied about the part being ordered and was semi rude, a week later on February 6th two more different technicians showed up with the WRONG PART and said they couldnt fix it and had to order another part, when i stepped in and demanded to speak to a supervisor he refused and told me to call the secretary, upon calling stillwell the secretary refused to give me her name and hung up on me, when i demand to speak to a supervisor for the second time the technician stood up tall, puffed his chest out and threatened to leave without fixing the faucet so i promptly asked him to leave the property. I then ordered the part i needed (which had a lifetime warranty) and had the faucet fixed in less than 4 days. On February 14th i called stillwell to speak to the general manager, instead i spoke to dianne who told me dave was the gm and she transferred me off to christy who told me ""we are not wasting anymore time with you"" and then hung up on me. (If those are really their names). I will be reporting them to the bbb and i will speak to the owner of this company one way or the other!