Stewart's De Rooting & Plumbing

Carrie B.

Stewart's is the best out there. I don't normally write too many reviews but I felt that they deserve some credit.
They came out for a clogged toilet, pulled back some roots and recommended a hydrojet to clean all the roots out. I told them I wanted to wait to do the jetting, I was being cheap. haha. Low and behold my toilet backed up again!! I called the office and spoke to one of the gals in there. She explained that there was no warranty because of the roots, which I knew (They write it clearly on their invoice). They came out and jetted the line and it has been working just fine for months now. I have had nothing but pleasant experiences with all of their plumbers and office staff! Keep doing what your all doing because you guys are doing it right!

Clare C.

Beware of Stewart's De-Rooting

They used to be great. They lost most of their good people and now are sending out uninformed, unqualified workers (except for Chris). I had a clogged toilet, called Stewart's. One guy showed up, walked by an obvious clean-out, couldn't find problem. He got another guy and they ran a line through the vent, charged me $402.00. Two days later same problem. I called Stewart's to have them return and receptionist said they didn't guarantee their work, that I would have to pay for another call. Incredulous, I went to their office where the owner's wife and a receptionist told me that I didn't have a clean-out, (false - a very obvious one) and that they wouldn't send anyone out. I mentioned the power of reviews and they agreed to return. They sent Chris, who found and cleared tree roots, solving the problem. He said the previous guys had it all wrong. I suggest you avoid these people unless you can get Chris.

Ellen J.

I had an experience very similar to the one listed by Rebecca (below). We had an emergency situation or I wouldn't have called them. My last experience with them was also a rip-off. But we were expecting company and we were desperate.

This time I was charged $200 for a five minute visit to unplug a toilet. I complained on the spot and the plumber suddenly found a way to knock $50 off the bill. But it was still way too expensive.

Stewart's used to be known for quality service. But a few years ago, the original owners sold the business. The new management doesn't seem to care about pleasing customers. I'll never use them again.

Bob B.

I have an old main line that really should be replaced or relined as it is invaded with roots. I need it de-rooted every couple years and these guys are absolutely the best. They actually removed the roots instead of poke a hole which will need service again in a few months. Fair prices and no BS

Lynne S.

Chris, from Stewart's did a great job and saved us several hundred dollars. We were ready to replace a slow toilet. Chris suggested we pull the current toilet and check the drain pipe for obstructions; a problem a new toilet would not solve. Sure enough, a world class calcium deposit was the cause of our problem. Chris cleared the line, updated our current toilet. He was personable, professional and clean.

John M.

I originally had an appointment with another plumbing company but they never showed up during the time period I was given. I called Stewart's and they showed up within the hour. Taylor took care of the issue and was very professional. I will continue to use Stewart's plumbing from here on out. Thank you for the great service!

Rebecca B.

Horrible customer service! A man showed up to my apartment, not sure what his name was as he did not introduce himself. He didn't so much as say ""Hi,"" before being asked to look at my toilet. After looking at my toilet he said, ""Oh great! I need to get parts,"" then abruptly left my apartment and came back maybe 20min later. Then he was cussing to himself and grunting the entire time he completed the work which took maybe 15min. Then he said, ""It's fixed,"" and walked out. So I called the company and asked them how they would like me to pay and the lady on the phone said, ""You didn't pay him?"" I said, ""Ummm no, he didn't ask for payment, he just left."" She said they would invoice me. So the bill comes and it was $200.00!!!!! They originally quoted me $99/hr and the invoice said he was there for 1 1/2 hours!!! Outrageously false. So I call and ask to speak to the manager, she was out, was going to call me on Tuesday. Well Thursday rolls around and I get a call from a lady who states that their ""GPS"" said he was there for that amount of time and ""unless he was sitting in the driveway doing paperwork,"" she doesn't know what to tell me. Then I tell her about the poor customer service in person and she says, ""Oh I am sorry, I will tell my manager."" I thought you were the manager?! She said well, ""I'm the office manager, I will tell the owner's."" Wow. Oh and to top it off they charge 7% for ""getting parts fee,"" and then ripped me off for parts. Will NEVER use them again.

Dan D.

Chris from Stewarts came to the house today; on time. Actually a bit earlier than I expected....but well within the time told to me by the office. He introduced himself, shook my hand and went to work. What a difference over my last call; about a year ago. Chris went above and beyond to not only fix the problem (main line block) but to take the time to explain why it happened....and what I could do to prevent another occurrence in the future. Just extremely professional and VERY knowledgable. I made a note of Chris' name...and the next time I need a plumber....he is the one I am going to request.

Mike M.

Keith came to assist in clearing our sewer drain issue. He was understanding of the problem and asked for the location of the clean-out. He also wanted to know where the back-flow valve was located so it would not be damaged during the process.Much like Kristine F's experience, the female answering the phone seemed not to care about the caller. I had to call back and ask if the plumber was coming as the 2 hour window went by and I waited 40 minutes before calling. I was told the plumber was delayed on another job. When you make an appointment it goes without saying you expect for it to be valid. If there is a problem or something delays the appointment, notice of the delay is professional. I expect a little more from the person answering the phone and making appointments. As for Keith, he did a great job. My wife noticed the drain in the master-bath was slow. She initially asked him to work on that as well. I was able to quickly clear the blockage the old fashioned way. I advised Keith and he gladly put away his tools. Keith get 5 stars.

J. T.

I've only had to call the plumber twice in the 13 years I've lived in my house, but both times (about 10 years apart) I've called Stewart's. Both times Chris came to our house and both times he did a fantastic job. Chris is nice, creative (this last issue was a little stubborn), and just an overall great guy. I also really appreciated how he explained what he was doing and what the problem was.

The office staff is great, too--fitting me in first thing in the morning. Amazing!

I don't write reviews often, but I highly recommend Stewart's. It's nice having a go-to plumber when you need one.