Steve's Plumbing

M L.

I assume these guys don't rip everyone off since they are still in business , but they got me. WAY overpriced but I had an urgent plumbing issue and didn't want to take another day off of work. They offered to fix another small issue for free but it turned out they just hand tightened my outdoor spigot so it appeared to be repaired. They also inspected all my plumbing and totally missed a non-working toilet. I turned down the $20 they offered in return good yelp review.

Stephanie M.

Steve's plumbing came yesterday to inspect a running toilet. What an aggressive upsale! Very friendly, clean cut techniciam; but BEWARE! We have two seals and a flapper that need to be replaced on a barely used 10 year old Kohler toilet. Technician implied the toilet was beyond its age and needed a ""total rebuild for $467"". Or better yet, they recommended replacing the toilet for $777.

What a rip off! We were obligated to pay the $59 service charge, plus $5 gas fee (what?) and tax. For $70 and 15 minutes of BS, we got nothing fixed.

Now we need a REAL plumber who is ethical enough to ""just"" repair our simple fixes.

Do not even bother calling them unless you plan spend a lot of money for things you do not need.

Mercy W.

My mother had steve's plumbing come out to her home, she had a leak in her kitchen faucet , the tec said it need a new one, The bill came to $840 and change, he also tried to get her to join their diamond club which she had the good cents to decline. We looked up the price for the same faucet and was shocked to see that she could have gotten the sameone for about half of what they charged her.
My mother is 86 years old and is vision impaired.
No i would not ever recommend this company to anyone.
By the way isn't funny that they will give you $20.00 for a good review.

Jack B.

Don't fall into this plumbing trap !! This outfit is strictly a pack of bandits and will really separate you from your money. They tried to get me for a very basic plumbing repair but I had the good sense to send them packing!

Treenuh S.

my son flushed something down the toilet and we couldn't fish it out. Called steves because it was the first to come up and we liked that it was family owned.

Wasn't a very good idea. first we had to pay the $60 fee to come out. When they got here, they told us we had to buy a new Toto toilet, because it was an old toilet with old bolts.

We were estimated around $800. It ended up being $1500. Not even close to the estimate. I felt terrible for having to pay so much to get a damn piece of plastic out of the toilet.........

While the price was atrocious, the guy was really nice. I will say he was a great serviceman, but their prices made me really upset. :-(

Chik Q.

We have been working with Steve's Plumbing for a few years now and my wife and I can honestly say they have been terrific. Quite frankly, we were surprised how professional they were when they first came to our home. We are sticklers to details and understanding what the problem is and they have always taken great care in explaining to us what is causing the problem and how they are going to fix it. They have delivered for us every time. That is so rare in the service business. They are a premium service business which we are happy to pay for. When it comes to plumbing, you get what you pay for and we are more confident hiring Steve and his crew to get the job right.

In addition they have always been highly responsive which of course is huge when the water/sewer whatever is going out of control.

We wholeheartedly recommend them for their terrific service!

CQ

c m.

I wasn't going to leave a review because I felt bad and Steve tried to rectify the situation but after having a different plumber out I just have to so other people know. My family has had work done with Steve's before and everything was great. But this time it really wasn't. The plumber came to install an inline filter for the fridge but because he didn't read the instructions he installed it wrong and it continued to leak. He also looked at the insta hot which hadn't been working. He realized it just wasn't plugged in a proceeded to plug it in which produced this awful smell like burning plastic so we turned it off. He also told us our water heater was a 6 year. I checked with the company that makes it (GE) and they said it's a 12 year.
Long story short, the filter continued to leak and he blamed the manufacturer and seemed to wash his hands of the situation. Then the insta hot started to leak (which we hadn't realized at first because of all the water from the filter's leak). I had a different company out today, they fixed the filter and had to replace the insta hot. When I told them what had happened with the insta hot they said ""oh, you never plug it in if it's empty, that'll make a hot smell and if you leave it on it'll fry the insides' which is exactly what happened.
To Steve's credit, I contacted him about my experience with the filter (before I knew about the insta hot) and he refunded the money for the install (but not the service charge) which was kind of him but in the end they still cost me $60 just to come out and cause aggravation and almost $400 to replace the insta hot that didn't actually break until the plumber plugged it in without letting the tank fill and fried it. Steve's plumbers are really nice guys but I think some of them aren't as competent as others. They also encourage tipping and do a hard sell of their products so be prepared for that.

Laura F.

I was very disappointed when the guys from Steve's came out to give me an estimate on fixing my toilet. They said the toilet wasn't worth fixing, and I should just buy a new one...an $800 new one! I asked them if there was any way they could just fix the part that was broken and they said they don't ""do it that way"", they prefer to rebuild it ($500) or sell us a new one ($800). Of course they do, cause both those options cost ALOT more! So I sent them away, but still had to pay a $70 service call fee. I think that SUCKS!

I called another plumber who came out the next day and replaced the broken part in less than 30 minutes for under $100. The toilet works fine now and I know Steve's could have done it for cheaper. They just refused. I guess I know how to make a buck now...give someone a hugely inflated estimate, knowing they won't want you to fix it (cause it's a RIDICULOUS amount) and then leave with the $70 service fee. I could do that without any plumbing training at all! Maybe I'll start my own scam business...

Melissa S.

Knowing that we needed a very specific plumping part installed, we did some online research to find out how much it should cost before we called. Online sources said approxamately $300-500 was a fair price.

We called Steve's to get an estimate and Steve told us that they refuse to do estimates over the phone. He said they'd have to come out and see the situation before they would even give us a rough estimate. A very polite plumber came out the next day and told us it would be about $1200 to install the part. Then he told us we owed $65 for making them come out. Really?! That was not made clear over the phone!!! They should have at least made that clear before we asked them to come out to our house. It felt very shady because now he was standing in my house demanding money. We called at least 5 plumbers after this experience and every single one made a rough estimate over the phone (with the obvious caveat that the final amount could differ depending on the specifics of each situation).

The plumber tried to sell us membership in their Diamond Club program. You pay $14.95/month and they provide a lifetime warranty on all their work and provide a 15% discount on repairs. What I just don't understand it, if you're calling them to come out and fix something that's broken, why should you have to keep paying $15/month for the rest of your life? Because they bump you to the front of the list next time you call? No thanks. All I want is the repairs.

What really upset me was that Steve's plumbing pays for positive yelp reviews. They'll give you $20 if you write something positive. Can you seriously trust a company that's doing that? No you can't. Plus there are several censored reviews. Be sure to scroll all the way to the bottom to see ALL The reviews for this business.

We ultimately paid a different plumber $600 to install the part and there was none of this shady membership club or paid-yelp-review business. If the plumber won't give you a rough estimate over the phone - stay away!!

Alan H.

Steve's Plumbing operates under multiple names and locations, including Steve's Plumbing, Steve's Plumbing LLC, and Steve's Plumbing and Heating in Seattle, Lynnwood, and Bellevue...so reviews for one don't show up for other locations and names.

Called Steve's for a service call to re-light the pilot light on our hot water tank. (at cost of $62). After first trying to sell me the company's ""Diamond Service Contract"" insurance, the Technician wrote up list of options ranging from $199 to look at the water heater to $1885 to replace tank and associated parts, to $4354 for a new tankless water heater. Minimum charge to try to re-light the hot water tank pilot light was $199. I told him that was outrageous! How are these guys rated ""A+"" by the Better Business Bureau?
Called another reputable plumbing company and was charged $75 service call. He had the pilot re-lit in 5 minutes. No addtional charges.