Steve's Plumbing

Jimmy N.

These people are scammers! Stay far away from them! There are plenty of other plumbers who are much better and ethical. On June 19th, we contacted Steve's Plumbing about a leaking faucet in the sink of our kitchen. Steve's Plumbing sent out a Technician named Aaron Wolfe to look at the faucet. My wife and I were not at home when Aaron arrived; my little brother was at home at that time. I spoke with Aaron over the phone about the problem. Aaron said that the faucet was needed to be replaced. He said that he could replace the faucet that looks just the same (like kind), just different brand name, which costed $799 before taxes and other service fees. He said that the faucet would function exactly the same. I asked that he called me after he finished the job. 2 hours later, I did not receive any call from him. I then called my little brother who said that Aaron left almost 2 hours ago and it took Aaron less than 15 minutes to replace the faucet. My little brother gave Aaron the check that I left with him for payment. When my wife and I got home at around 10:30 pm, we found that the faucet was nothing like the old faucet. The new faucet was shorter and splashed the water everywhere outside the sink. Each time that we turned on the faucet, the wooden floor around the kitchen sink was completely wet due to splashing water from the faucet. The area around the kitchen sink is now damaged badly due to water. My wife called Steve's Plumbing on the next Monday, June 22nd to report the issue. They said that they would send someone over on Tuesday, June 23rd, to look at the faucet. The owner of Steve's Plumbing and the technician Aaron Wolfe stopped by on Tuesday. Steve, the owner, was arguing that Aaron did call me after he finished the job despite the fact that he did not. We have the phone records indicating that the technician never called us after the initial call. Steve was being extremely rude to my wife and said that they refused to fix the issue because my wife called his employee a liar (which she never did). He said that we would have to pay for the new faucet as the they could not take back the old faucet since it was opened box item and used. This is an outright scam as they installed the wrong and cheap faucet even though we paid very expensive amount for the ""like kind"" one. Despite that the new faucet was splashing water everywhere into our wooden floor, resulting in water damages to the floor, they refused to fix the issue and forced us to buy the new faucet and additional labor cost. They used the rude and unethical tactics to intimidate us and avoiding fixing the issues. I have reported them to the Better Business Bureau. These scammers do not deserve to be in business.

Steven M.

Ray Romero showed up on time. Diagnosed the issue and fixed it within 15 minutes. Very friendly. Completely satisfied. This is the second time we have used their services. Highly recommend them.

Nick O.

My family just had a very bad experience with this company. However, I'm going to do my best to cover the good as well as the bad.

We called them out to look at replacing our gas water heater, replace the faucet in the kitchen, and replace a hose in our laundry room. None of these went smoothly, although the main issue was with the water heater. We did our research ahead of time, and expected the water heater with installation would exceed $1,000. The team came out, looked things over, and discussed options with us. They did not clearly communicate any dollar amounts, but we left that initial meeting prepared to pay around $2,000 for all the work. After the work was done we were shocked to be presented with a bill of over $7,000. Apparently, charging 400% for installation is ""standard"", and they did their best to paint a convincing picture of how the quality of the product and their expertise supports that exorbitant price. I would disagree, but the bottom line is, if that price had been communicated to us up front, we would never had let them in our home let alone agree to the work.

In our laundry room, the work there was fine. However, they unplugged our refrigerator and failed to plug it back in afterward, which nearly lost us a couple hundred dollars worth of food. I caught it after about 10 hours, and we decided not to throw things out. Fingers crossed there. They could have done a better job with the cleanup, as well. They had to cut into the wall, and there was dust and chunks of drywall left on the floor, but I don't consider that a big deal.

The kitchen sink was fine. Our old faucet was leaking badly and the new one is well installed, no leaks. We chose the middle priced of the three options they offer, and after a couple days use, I think I would have made a difference choice, as this one feels a bit fragile or ""cheap"" when turning from side to side, but that's just a product issue and style preference.

So in summary, positives:
They were available on short notice and the work was done pretty well.

The negatives:
The communication and customer service aspects leave a lot to be desired. The cleanup and ""bedside manner"" of the crew could be much better. And the prices are high - basically the opposite of what is advertised on the website.

The owner, Steve, did a good job of handling the issues we raised, and did take some money off the final invoice - not quite what I considered to be fair, but close enough to come to an agreement and close the issue. I was planning to mention more positives about Steve and how he handled the situation, but after reading all of the other negative reviews for this company, maybe what I thought was integrity was actually just experience with complaining customers.

Marsha L.

We recently used Steve's Plumbing based on reviews read online. We found this company well worth the excellent reviews. They were prompt to respond to our call and schedule an appointment. Upon arrival, The plumber entered our home wearing a mask and shoe covers. Rey, was personable, professional, and polite. He provided options for repair with costs noted, and fixed the issue in minimal time, and guaranteed. This company encourages feedback on the service as well. You can't get much better than this.

Angie O.

I would give 0 stars if an option. Shame on me for not reading other reviews as I thought I was just being taken advantage as a woman. Reading other reviews I see this is their normal business practice. I wanted an estimate for a line for an additional sink in very close proximity to water the current water line. After inspecting all my plumbing which I didn't ask for since I just had full home inspection Steve the owner tried to sell me multiple 'repairs' and a diamond club membership. I have never needed a plumbing membership before and it felt like time share pressure sales tactic. He quoted me nearly $8000 to run a small line for bar sink. I just had this with done with another area plumber for $1000! Yes $7000 less!! Outrageous. And I was charged $73 for an estimated aka sales pitch. Do not use this business and will be reporting to the Better Business Bureau!!

Danielle D.

Steve's Plumbing is awesome! I use them for all my personal and professional plumbing projects as well as refer them out to clients often. I am a designer as well as a remodeling company owner, I deal with subcontractors all the time and Steve's is one of the best! They have always gone above and beyond! They provide great knowledge along with exceptional service!

Sue R.

My basement flooded during the heavy rains. I called Steve's Plumbing and a representative came out that day. Proposed repairs and gave me a quote. Steve called me a couple of days later to say that he had looked at the quote and wasn't sure that the proposal would meet all of my needs. He came out to my home himself to look at the basement and proposed some ideas that would work well for my home. I'm very impressed that the owner himself was looking out for me and my home!

Maria H.

They totally lied on the phone. Was getting an estimate for sewer scope and was quoted $69. They did not mention that it all depends on what they have to do. They arrived and after inspecting the drain in the kitchen, and toilet, they said they would need to pull the toilet in order to conduct the inspection and that it would cost $333. (Unless I signed up for a yearly membership which would reduce it to $283 plus $14/month.) I told them that it was too much and they then proceeding to charge me $67 just for coming out to the site. I have never been so ripped off in my life. After this incident, I have color other multiple locations and was quoted a flat rate. Other places at least have the decency to tell it straight and not charge a fee for just fiddling around for 10 minutes!

Kelly S.

Never looked into any pipes. Immediately assumed that because there are trees in the backyard, it was root damage. Gave me a verbal estimate of $6000.00 but stated they'd be willing to do the work, ""right now"". Very sketchy!

J C.

This company totally scams you. My faucet was leaking so I had them come out to check it out. I was told it would cost about 1300 to replace my bathroom faucet. The faucet was super expensive but if I was to provide my own they wouldn't do it unless they replace all the pipes. I have copper piping and I don't need those replaced. The price the quoted me was totally ridiculous. I told them this is to much money. I would honestly give zero stars if it was possible. I have no plans to use this company again and would never refer them to anyone I know.