Steve Silva Plumbing

Monica S.

Do yourself a favor and do not even bother giving them a call, the company is absolutely terrible, the service is horrible, they are extremely rude and unprofessional. Steve himself was rude and unprofessional from the start, and it went downhill from there. The work that was done was subpar and did not resolve the plumbing issues I was having. I ended up needing to hire another plumber to fix everything, which cost me extra time and money. Overall, this was one of the worst service experiences I've ever had--definitely would not recommend.

Toni M.

Steve Silva Plumbing and Patty are the best. Hot water heater went out on Christmas day and today they were so helpful and a great price.
Don't be fooled by All The Stars with other companies.

John G.

As always, fast friendly and professional service. I had a partially blocked drain line in the house, called on Tuesday, serviced on Wednesday. Arrive right on time.

Carl S.

We are entirely dissatisfied with the job that Mr. Silva did for us here in Napa, which was to connect the main water meter to our house. We had dug a 16 inch trench, filled the bottom with sand, and had the 3/4 inch copper pipe here on the job site to speed the job. He inspected the trench, the water meter, and the shut-off valve to the house, and assured us that his best foreman would handle the job, and show up with the proper fittings.

His bill was 40 percent higher than his estimate, and when we questioned him, he told my wife that he didn't remember giving us an estimate when we questioned the higher bill. (A recorded voice on his website boasts that his estimates gives the customer peace of mind, and no bad surprises.)He said that he ""gave us a deal"" since he didn't charge for his coming to the job site to give the estimate. (Four others had given free estimates, and didn't complain about not getting job)

Please get written estimates from him if you are so unlucky to not find another plumber in the Napa area.

Antonio W.

Zac came to our home to help us with a clogged sewage problem. Our home was built in 1978 in the Browns Valley area of Napa. The builders were not as clear headed as they are now and hid the clean out spots so well that if a technician would not be interested in doing his job would get this job, that person would declare impossible and charge you for the visit and leave. Zac was able to deal with this problem and took steps to open up pipes in areas that allowed him access to the line. He was able to clean the line and get our system back in order. A less professional plumber would have just found a way to charge you more for all kind of options and come back another day to start the job. We are so happy that we can use our services now and don't have to run to the nearest gas station or other nearby resources. Thank you Zac, a very nice guy who is pleasant and professional and knows what he is doing. Thank you Steve Silva Plumbing.

Christina T.

By far THE BEST plumber in the area! They are so knowledgeable and their customer service is amazing! The guys in the field and the service techs are so nice and treat everyone with respect and the ladies in the office are awesome! Steve is amazing! It's no wonder they have been in business for 40 years! Wow!

Matt P.

Hot water heater went out on Easter. I called and had an immediate answer. I appreciated that they were up front about the cost minimum for coming out and the Holiday/Emergency rate. Got a call back from our plumber within 10 mins from speaking with dispatcher and he was at our house within 30 mins. Ultimately the issue was due to electrical wiring however our plumber thoroughly inspected everything to make sure and safed off the electrical connections as added safety precaution.

Robbie N.

Our house was built in 1857 and who knows when the plumbing was installed! Since the 2014 earthquake, it had been acting up and this year, it was time to do the ""big job"" we had been putting off. Enter Steve Silva Plumbing, who did an amazing job under terrible conditions and constraints. The plumbing was Byzantine--a complete mess, and had to be completely rerouted under the house through a very small crawl space on some of the hottest days of the summer. Despite the conditions, the men on the job were good-humored, hard-working, polite, and professional, and our plumbing has worked perfectly since. They also organized the permits and inspections with the city. I am so grateful to Steve and his team for their exceptional work and first-class customer service.

Doris B.

I had a list of minor repairs from a house inspection made when selling my house. I called Steve Silva because I have used them in the past with good results. The plumber Chris came on time and began work immediately but not before explaining every thing he was going to do to correct the problems listed. One of the repairs needed a major part of a shower drain which had to be ordered. He returned today with the part, worked quietly and quickly to replace it and totaled up the hours split between both days, for a total of only 3 hours!
He was polite, professional, and careful with the house and I can recommend him highly, along with Steve Silva Plumbing.
While waiting for the part the owner Steve called me to apologize for it taking a day longer to get the part and gave me a generous discount for the entire job. Who does that ? I can strongly recommend them.

K R.

I have been a loyal customer of Steve Silva Plumbing for about 20 years. My last few service appointments have been less than acceptable. First issue was three consecutive garbage disposals leaked upon installation, causing damage to my kitchen cabinet. Eventually, I decided not to even have a garbage disposal installed. Steve Silva did refund my money for the cost of disposal and installation.

Back on March 9, Zac came to install kitchen sink and snake slow draining bathtub line. Which has been slow for years and was previously snaked by them a few years earlier. Zac seemed to get the line to drain better, but he recommended that it never be snaked again, just add a lot of chemical drain cleaners if it runs slow again. This seemed like bad advice as I know frequent use of drano chemicals can severely damage pipes.

A month later, same drain became worse. I followed Zac's advice and poured many bottles down the tub, sink, and adjacent kitchen sink, thinking this would clear the line. Nope. So having lost some confidence in Steve Silva Plumbing, I decided to call another plumber. My new plumber attempted to snake the drain and when he pulled the snake back out, it was covered in mud. An lo and behold...the sewer drain from the tub thru the sink area is almost completely rotted out and clogged with mud, that seeped into the rotted drain line under my cement slab house. Now I am undergoing a complete bathroom jackhammer and drain line replacement in my bathroom!

I had also asked Zac about tightening the handles on my master bath faucet. Zac simply stated that it could not be done, faucet had to be replaced. My new plumber, popped off the cylinders and tightened them both back up in under 1 minute!

Thanks Steve Silva Plumbing for all the stress and bad advice. I am currently going thru a major health issue, and this could have been repaired months ago if it had been detected back in March.