Stern Brothers Plumbing Supply

Ana F.

Horrible treatment. Absolutely rude. Really ugly experience, as a female worker I felt harassed and bullied by disrespectful """"know-it-all"""" men. They need to improve their customer skills. I was referred by another Plumbing supply to """"try"""" to find a solution. They were so nasty, barking at me. Please please find other personnel. No wonder why they have so many bad reviews.

Manny G.

Always helpful, a good selection of regular and rare parts. I found what I needed at a better price than the discount supplier online!

Joseph P.

I love this place. Guys there are a little rough around the edges sometimes, but they always have what I need. To me, when I need a product that no one else has locally stocked, I'm not too concerned with frills.

jamie S.

I'm in construction business for 20 years and today it remind me why I have never come to this place. Rude uneducated employees, zero patience when ask a plumbing question!! One of the idiots wanted me to buy a $100 12"""" shower arm without seen it first and told me over and over that ir was was I ask for. Not sure we're the owner pick this idiots. No wonder has 1 star rating over all. Do not buy in this place and make them close. I just bought the same piece in amazon for $30!!!! The owner deserves this since it's his fault.

Masico 3.

Negative star. Horrible customer service and the staff is very condescending. Not certain how a company could remain in business this long. They remind me of Seinfeld's Soup Nazi character. In addition, the dude that took care of me was not even that knowledgeable - Treated me like I was an alien and made it sound like part was impossible to find - I walked away. I went to ACE hardware and replaced 6 O rings and the problem was resolved and it cost me $2 dollars and 40 cents. Stern Brothers is an old school place that treats customers like crap and should not be in business. """"No soup for you !!! .. Next!!!!!

Rafael J.

To the owner of this establishment: You need to educate your employees on manners. For the first and last time I went to your store and had the following negative experience. I opened the front door, began to enter and said hello to a while male with black hair slightly heavy. his response was yelling at me, """" you are not allowed here wait out side"""" This man is very rude to be dealing with the public. I was shocked, but because I needed the part I kept quiet and walked out. I later entered and was serviced by another employee. I understand that during this pandemic people are nervous, however there is no need to be so rude. because with the public money spending it at your store, you will no longer have a store. The next time I need a part, I am taking my money elsewhere and not to you!

Ana R.

Century Plumbing Wholesale, Inc., 901 SW 69 Avenue, Miami, Florida 33144, did not have the part that I asked so I headed to Stern Brothers Plumbing Supply, 8920 SW 40 Street, Miami, FL 33165 which had the part but at a high price so I did not buy it and left. Minutes later I returned and asked for the number of the part. The man who later identified himself as RALPH MORELL and as the manager of the store said """"No"""". """"Why"""", I replied. The man replied because you want to know the part number to buy it someplace else. I never experienced that before with any other plumbing supplier.

Luis V.

I just witnessed the worst Display of Customer service I've ever seen at any business. The guy that claims to be the owner and a heavy set guy with a beard treated a gentleman looking to purchase something in their store in the rudest and most disrespectful manner I have ever seen. I had already finished my transaction but I was tempted to return it and get my money back. People like these 2 should not be in customer service. Totally uncalled for

Claudio S.

I'm not sure what to say. I called to ask to pay over the phone and said my plumber was there for a valve core. I'm sure they bent backwards to find it. EXPENSIVE!!!. I think you need to love your business before anything. For sure a seminar in customer service would help. Not everyone drink vinagre for bfast. The older guy was nice enough to explain. The world loves you. Love them back. Peace

Mario G.

I went to Stern's Brothers plumbing supply and I had a bad experience with a sales associate that works in this location. I was in the store to purchase a piece I needed for my toilet, and I asked the associate to help me find the product. I showed him a picture of exactly what I needed to buy, and he sold me the wrong item. It wasn't until I got home that I noticed he sold me the incorrect piece. So when I went back to the plumbing supply to get him to exchange the incorrect item he sold me for what i really needed, he refused to exchange the product because it was """"already open"""". I couldn't get my money back or an exchange. I had to repurchase the the correct item. The sales associate was very rude and made big scene in front of other customers and employees. and the store owner was right next to us and he didn't say anything about the way he was speaking to me, or how he didn't even try to help me fix the problem he created, or give decent customer service. In other words do not waste your time coming here, it is not worth it. You can basically end up ordering the products you might need online with out having to go into the store and deal with the associates who don't pay attention to detail when they are shown exactly what the customer needs, and you avoid the rude customer service they give there.