Stern Brothers Plumbing Supply

Samantha ..

I went to Stern's Brothers plumbing supply and I had a bad experience with a sales associate that works in this location. I was in the store to purchase a piece I needed for my toilet, and I asked the associate to help me find the product. I showed him a picture of exactly what I needed to buy, and he sold me the wrong item. It wasn't until I got home that I noticed he sold me the incorrect piece. So when I went back to the plumbing supply to get him to exchange the incorrect item he sold me for what i really needed, he refused to exchange the product because it was """"already open"""". I couldn't get my money back or an exchange. I had to repurchase the the correct item. The sales associate was very rude and made big scene in front of other customers and employees. and the store owner was right next to us and he didn't say anything about the way he was speaking to me, or how he didn't even try to help me fix the problem he created, or give decent customer service. In other words do not waste your time coming here, it is not worth it. You can basically end up ordering the products you might need online with out having to go into the store and deal with the associates who don't pay attention to detail when they are shown exactly what the customer needs, and you avoid the rude customer service they give there.

Miss F.

I'm in construction business for 20 years and today it remind me why I have never come to this place. Rude uneducated employees, zero patience when ask a plumbing question!! One of the idiots wanted me to buy a $100 12"""" shower arm without seen it first and told me over and over that ir was was I ask for. Not sure we're the owner pick this idiots. No wonder has 1 star rating over all. Do not buy in this place and make them close. I just bought the same piece in amazon for $30!!!! The owner deserves this since it's his fault.

Rimona M.

This place has the worst customer service. DO NOT give them your business. They're supposed to close at 5:30pm as it says online. I called them to make sure they had a part I needed and told them I was on my way to come pick it up. When I pull up at 4:55PM this guy is locking up the door. I ask confused if he's leaving and he yells, """"WERE CLOSED!"""" I then say but I just spoke with you and he kept walking and said """"TOO BAD!"""" I had just driven 40 min across town to get there, this was infuriating.

Nicole J.

this place is awesome...i found my favorite plumbing store. i was at first apprehensive about going into Stern Brothers..but as soon as we walked in, and saw the """"stern uncle in his dolphin jersey"""" it felt like home...this is a mom and pop shop...very cosy... the guys were funny, nice, they had the piece we needed, showed us how to fix it and the service is unbeat...thank you for the human warmth...it is hard to find that in this automated/electronic world...

Phillip F.

Pros: They may have what you need as the national guys like ferguson don't stock parts any longer locally. Cons: They will mark up your parts 10 x cost! Toilet filler $30 at stern, 10 at the depot. Not exactly the same, but both do the trick.

Jenn A.

The Stern plumber tried to sneak a labor overcharge in my bill after replacing a 20-ft section of water supply line from the sidewalk to my house that had been pulled up in a tropical storm. I'd already dug up and exposed the pipe. The plumber spent less than 2 hours replacing it. When he presented me with the bill, the labor amount seemed high, so I asked him how many hours, and he said 5 hours. He tried to sell me on some story about needing to go home and clean up, but he wasn't dirty. Clearly he was trying to get a few hours off at my expense, or maybe this was part of the the shop's """"profit-sharing"""" model. Don't use a business that tries to cheat the consumer.

Nickole S.

A+ service & expertise! CANNOT RECOMMEND ENOUGH!!! Home Depot - 1.5 hours w/tech , 3 trips Lowes - 1 hour w/tech, 1 trip Ferguson's - 30 minutes and they recommended Stern Bros. I thought it'd be another wasted trip to find a 1968 replace my kit but once I entered and showed the pieces to Ralph, Mike had literally pulled it off their shelf before I had time to reel in the fact they even carried it...he seriously did it in less than 10 seconds. If the fascination with them having it wasn't enough, Ralph pulled it out of the box and showed me what would be needed and what wouldn't considering all the parts I had and the configuration. To add icing on the cake, he offered a 10% military discount even though I left my ID at the house.

Kevin R.

I love this place. Guys there are a little rough around the edges sometimes, but they always have what I need. To me, when I need a product that no one else has locally stocked, I'm not too concerned with frills.

Janet M.

I just witnessed the worst Display of Customer service I've ever seen at any business. The guy that claims to be the owner and a heavy set guy with a beard treated a gentleman looking to purchase something in their store in the rudest and most disrespectful manner I have ever seen. I had already finished my transaction but I was tempted to return it and get my money back. People like these 2 should not be in customer service. Totally uncalled for

Romina C.

Always professional and knowledgeable and 99% of the time they have the part that I'm looking for even if it's an unusual or hard to find part. If not they usually have a recommendation to work around the issue. Great store, great service, great guys..