Sterling Excavation

Danielle S.

Nick and his crew are beyond phenomenal at what they do! They FAR exceed a 5 star review. As a homeowner it was a nightmare to wake up to sewer water flooding our basement. In a panic I called Sterling Excavation & Sewer Services trying to find a company to come figure out what the problem was. Nick was prompt in coming to our home to inspect our line with a camera, finding the issue and providing a temporary fix until we could move forward with fixing it. The day they were to begin work they found a second issue that was not readily apparent beforehand. The job went from replacing a section of our sewer line to having to trench an entire new line. It created several challenges throughout the day but Nick and his crew met each one head on and worked through them without a blink of an eye. Even though I felt stressed and anxious by each challenge they encountered Nick kept me informed and reassured throughout the process. They worked efficiently and in a professional manner and took care to respect our property. They had to be in and out of our house, down in our basement and the process involved cutting concrete out of the basement floor, digging up a portion of our yard and part of the street. They took care to tape off the room they were cutting the concrete in and covered all of our belongings, vented the room and shop vac'd at the same time to reduce the fine dust that the cutting produced because we have small children at home. They also took great care to put everything back the best they possibly could when they were finished and worked to minimize the damage in every way possible. They were in and out all day, up and down the stairs and never once complained about opening and shutting the baby gate a million and one times or asked us to make accommodations and once we offered they respectfully declined so our toddler and baby could freely play upstairs. At one point they ran into an unforeseen complication with our water line which resulted in having to run an entire new line. This job basically followed Murphy's Law. If it could go wrong, it was like it was bound to go wrong but they took it in stride and worked well past dark to get us up and running again with water and sewer. This job wasn't covered by insurance and we were paying for it out of pocket. Our initial bid was for a section of the line to be replaced; a job that should have taken a couple of hours - definitely not 12+, and that was already discounted to begin with. I was nervous to find out what the financial damage would be at the end of the day but I was totally taken aback when Nick said a bid is a bid and the quote stood. I really have no words for how amazing this company is and has been to work with and I would HIGHLY recommend them to anyone and everyone. If you need the services they provide I would suggest they be your first and only call!