Stephens Plumbing & Heating

Paula J.

Excellent service from Stephen's plumbing today for a kitchen sink and bathroom toilet problem. Called this morning and they were here within a couple of hours. Jason provided Excellent, efficient and professional service!! Will definitely call them again!!

Brian K.

Quick responsive service. Rich did great job in clearing sewer stack. Thanks so much.

Tyler T.

These guys came out next day. Pricing seemed fair for a leaky pipe repair in my crawlspace.

Frank B.

Been a client for over 25 years. They again came to my assistance recently when my hot water heater went out causing a mess. Brian performed the install and restored service in a very reasonable time. Additionally, their price was more than reasonable for the urgency and scope of services. Great service and good employees who are competent, consistent and reliable!

James L.

I have read a review that was negative about a clogged drain.
They paid 375 or something. And were unhappy about having to call someone else to finally fix it .

I had a family friend who spent 10 hours with two people trying to unclog from the house to the street.
We had a caregiver for an elderly person who didn't understand large wipes don't go in the toilet.

The first charge was like $1,000
And the rodded out 10-5 gallons of wipes.
.it was still running slow and they came back and spent another 10 hours for 2 people to keep rodding out the sewer until they went to the street and heard it was running freely.

You got of lightly.

If these family friends had not kept trying to get past the roots if the tree in the yard it would have required digging up the whole yard and relaying the whole sewer.

All I mean to say is you may have been disappointed by a less than $400 bill for rodding out a sewer but it can be a tough job.

Next subject. I have used Stephens Plumbing for over 30 years in Downers Grove.
Yes they are a premium plumbing company.
But, they has e always backed their work.
They lived in the neighborhood and their kids played all the sports etc.
If you were unhappy then you should have brought it up to the owner.

I like to have everything go smooth but the true judge I use for a service company is how they handle an unhappy costumer.

I have always been holy with them and ik is if you brought it up to Matt who was the owner when I dealt with them, he would have taken care of the problem.
I have never heard of a dissatisfied costumer that didn't get their problem resolved.

It is a fair and responsible company.
Give them a chance to resolve the problem.
Ask to speak to the own6, he is vert5 approachable.

John R.

We scheduled a service call and were able to get someone to arrive within 45 minutes of our call. John serviced our furnace and humidifer and fixed a couple of problems. His experience helped him isolate the problems quickly and resolve them. He did a great job. We're happy with Stephens, based on this, our first experience with them.

Wendy T.

About 14 months ago, we had this company come out as water was coming up from out floor drain in the laundry room. The plumber who came out was very nice and worked very hard to find the problem. He rodded out the main line through the cleanout, easily accessed in the garage. He said his repair should easily last us 3-5 YEARS,

Well, 14 months later and it's happening again. I called the company only to find out that while our plumber said his repair would last a few years, THE COMPANY ONLY WARRANTIES THEIR WORK FOR 30 DAYS!

Out of principle, I will NOT have them back, only to possibly go through this AGAIN next year! I cannot, in good conscience, pay them to ""try to"" fix it again for another $375 now, and possibly again next year!!!

Never had this problem with ABC, so they'll come out to correct this companies shoddy work.

Steven B.

About a year ago, we had them come out to rod out our main sewer line, as our floor drain was backing up, mostly when doing laundry in the same room. The guy that came out was very nice and assured us his ""repair"" would last us at least 3-5 YEARS.

It's happening again. I called only to find out that while we were told it would last 3-5 years, THEY ONLY WARRANTEE THEIR WORK FOR 30 DAYS!

Very disappointed in the company. Will be calling others for this 2nd of the same repair! I won't give them another $375 only to have to call them again in another year!!!

Joe H.

I don't need to get into the ""how"" or the ""why"" around a 10 week disaster of getting our washer and dryer delivered from another vendor. That's not the important part. The important part was that we needed someone to install these appliances because we no longer had faith in the original company to install a new exhaust pipe for the dryer and then hook up the new equipment.

Brian was our technician and they showed up on time and were very professional, courteous, knowledgable, and got right to work. They told me what would happen, what to expect, and alerted me to a few potential things that COULD go wrong (they didn't, but they wanted there to be no surprises).

Beyond that, they knew exactly how to handle the exhaust install that the previous owners ruined (if you're going to do-it-yourself, please, do it right...).

This company was so fast to respond to the initial request and they also were able to reschedule when one of our 4 deliveries was thwarted due to a damaged appliance.

If you're still reading, you might need a hobby. Just call Stephens, already.

Melanie S.

This company goes the extra mile to help you out. I have had plumbing and heating emergencies and in every case, they have helped out and were an answer to prayer. My mother uses them also because big or small everything is done very well and for a reasonable price. They even have 24-hour service with a higher fee for after hours. It is worth it for those emergencies. They are also great detectives and find the problem and present solutions. From Jackie that answers the phone to all the techs that come out, you can't get better quality of service. Thank you Stephens Plumbing and Heating.