Stephens Plumbing, Heating & Air Conditioning

M N.

I called on recommendation from our pool guy to get my deck drains cleared out as the water was taking an extremely long time to drain after the last big rain we had a few months ago. Art and Luis arrived and jetted the drains. Unfortunately they discovered roots and a broken pipe in a section of the drains that needed to be dug up. Art came back the next day and dug the trench and pulled out as many roots as possible and replaced the broken pipe (which was also completely full of dirt and roots) and explained everything as he worked. Although Art was able to get the water to drain well, unfortunately some roots remain in a section that is under concrete which we have decided not to take care of at the moment. Art explained what would be needed in detail should we need/decide to take care of that in the future along with what we should regularly do to maintain our drains going forward. Art also tested our gas line for a future pool water heater install. Art then spent time cleaning the dirt from our deck after he completed everything. I would highly recommend Art and Luis for their professional work and attention to detail.

Kasia A.

After having a very unsavory experience with another company, Stephens Plumbing came in and didn't try to upsell me on unnecessary and costly replacements. Omar was punctual, professional, and very down to earth. He explained what the issue was with a small part and was able to fix my AC compressor with the inventory he had on hand in less time than the horse and pony show took with the other company. He also noticed that a washer that connected the high voltage wires to the compressor was cracked, so he offered to fix that as well to avoid any potential danger in the future. I HIGHLY recommend them.

Irina M.

I had a few companies come out to give me quotes to temporarily move my air conditioner, and return it when we needed, and Stephens gave me the best price, and great service. They were on time for both removal and return, very courteous, and kept the space very clean. They even placed the unit on a nice new platform. They made sure the air conditioner worked properly before they left. They reconnected everything, and checked everything to make sure it would work perfectly. I'm so happy I have AC again. Thank you!

Michelle M.

They have a service answering their phone saying they will do a diagnostic test for 105. I told them I have a leak. Then he comes out saying it is 1250 for the day. Awful customer service!

Greg S.

Hired Stephens Plumbing to help me figure out why my AC was leaking.

Galan showed up and was incredibly friendly and down to earth. He carried himself exactly how you want a service professional to be.

Galan gave me sound advice and found some issues that I can't believe the other plumber overlooked. PVC pipes not actually glued together among other things.

My experience was fantastic and if I need to hire this company again I will ask for Galan by name! Although based on my experience so far I have to imagine anyone they send will live up to my experience today! Thanks Stephens Plumbing! I appreciate the fair pricing and the honesty! You're now saved in my phone as ""the plumber"".

Heather H.

Stephens Plumbing & Heating was professional from the first call to the completed project. Our A/C was on the fritz just as it started to broil. I called Stephens and the next morning, Oscar came out to do a simple repair. He identified the problem immediately and got our A/C up and working. Combining the Yelp voucher I purchased, the entire fix was only $50! I was so pleasantly surprised and relieved. I'll be calling Stephens in the future. Can't recommend more! Our repairman Oscar was very friendly and thorough as well.

Aaron S.

I highly highly highly un-recommend this service for any plumbing issues.

I had them come out on Wednesday of last week to give me a quote (which I later found out to be extremely high) to fix a broken pipe under my house coming from the second story to the first story out to the main drain. The experienced plumber stated it would take a full crew a few hours and the service could be completed Friday. After getting off work at 7am after being up all night I came home to expect a plumbing crew who had not shown up. I received a call from the experienced plumber and he stated after further consideration that there would have to be some wet dirt/ mud removed by a professional company before they could do the work. Why didn't he mention that two days prior? He recommended a dry out company and said to call them. I called the company and they stated they could come over and do the work immediately (0930). I called Stevens and asked if they dried the dirt then and now if they could still do the repair today and the stated ""yes no problem we can be right over when they are done this afternoon"". I let the dry down company know they were good to go and that the $2500 dirt removal service Stevens had required was a go. Mid dry out service I received a phone call from Stevens starting ""sorry we mistakenly over booked and we can't do your repair until Tuesday of next week (4 days from now). With this $2500 wet dirt removal service they requested currently underway, what made them think waiting 4 additional days would be an option after a verbal agreement they would come immediately following the wet dirt removal?

I was extremely upset they did that to me while I had wet dirt actively being removed from underneath my house. The unapologetic man on the phone stated it was not his fault and that his Plummer was confused. I told him that's no way to do business and mess with The livelihood and finances of customers already facing financial strains during these times. They left me without a Plummer while wet dirt was being removed.

Thankfully the wet dirt crew knew a great Plummer who came and did Twice the work for %50 less than what they quoted me. They gave me a $1700 invoice for a $875 job.


All in all I was out over $4000.
I would never hire Stevens to replace a light bulb much less step foot in my house do do plumbing ever again. Very unprofessional plumber with zero people skills and no follow through. Lack of communication and follow through with terrible customer service from the clerical staff as well. And they over charge and bail on you last minute.

Be ware of Stevens.

Marco D.

Professional, knowledgeable and clean. Jose Galan was on time, communicated well and worked quickly to help me find the problem with my ceiling leak.

I will definitely be using Stephens Plumbing for any future issues.

Thanks again, Jose!

Valentino H.

Stephen the CEO of Stephens Plumbing, Heating & Air Conditioning reached out to me to get some details as to exactly what happened with the technician (Pancho). I appreciate the time he took to speak to me about it and it was concluded that the service and work was not communicated properly. The technician explained nothing to me and expected me to pay over $12k, so understandably I was upset. Stephen was very respectful and made it clear that it was not their intention to try and scam me. Thinking back to it, there was a language barrier since Pachno had a thick accent and did not speak english clearly. Stephen apologized and assured me that their intentions was never to cause me any inconvenience.

Marian S.

My AC went out at 7pm during recent heat advisory. I called at least 6 places listed as having 24 emergency services available. Stephens Plumbing were the only ones who said they could be there that night. I expected it would be a few hours but tech was at my house within an hour. He was professional, had appropriate PPE and engaged in his work. Based on my description over the phone he was fairly certain of the problem and fairly sure he'd have the part. It was what he thought and he had the part. He was finished within 30-40 minutes. It was worth every penny for the emergency service call which I might add I thought reasonably priced for emergency call.

Happy to see a business that's professional and has great customer service. They're now my plumber and HVAC company of choice.