Steiner Plumbing & Electric

Roger O.

We developed a leak in the supply line to the toilet. First person was there quickly but a new leak started just down from where the work was performed.
The next person ended up replacing everything the first one did.

Cheryl B.

We had the misfortune of having our barn water freeze when temps were in the single digits. This company did a great job from the initial phone call! They were able to come out very quickly and did accurately diagnose and resolve the issue.

Paul A.

I had a major plumbing issue that caused additional damage to a ground floor bedroom. I called Steiner Plumbing, having had great success with their HVAC services. I spoke to Monica who answered the phone on the second ring. Her cheery voice put me at ease as I explained my plumbing issue. She quickly set in motion the scheduling of repairs for the next day. The tech assigned was Aaron. He came ready to solve the problem, and did so in consultation with myself and as needed with the main office. Aaron explained the plan, and got to work. I had to go to work, leaving Aaron in my home to complete the job. He sent me photos of the progress. He completed the work in a timely manner, and fully cleaned up both the upper and lower job areas. I am totally pleased with all aspects of my interactions with Steiner Plumbing and Electric. I would recommend their services to anyone.

Courtney G.

Fact 1: First person I spoke to was helpful, but never gave me an expected time of plumber arrival, so I left my door unlocked for 3 days.
Fact 2: Second person, the plumber, said no one told him what needed to be done at my house, and he sounded grumpy on the phone. I got a bad impression, so I never contacted them for a follow up -- since plumber said he couldn't or wouldn't investigate without my physically being there. (Which was inconvenient for me.)
Fact 3: Even though I was not billed for this visit, I was initially told by the plumber that I would be receiving a bill.
Fact 4: I received a defensive, hostile voice message after my first Yelp review was posted. I will risk this again. Because what I post here is the truth.

The biggest problem I had was with the actual plumber -- he was cranky, abrupt and verging on rude on the phone. And no one told him what the issue was before he left for the home visit -- he said this as if it was my fault. ""No one told me what to DO,"" he said in his voicemail. Well, shouldn't the office manager have told him at least the basics?

I just was not impressed. So -- now I will await the angry phone call... One downside to living in a small town. Anyway, that was my honest experience.

M N.

Two thing you always hear, "" Sure no problem"" and "" I'm sorry we didn't fix it correctly"". Paul Steiner completely over sells the capabilities of his company and employee's. Never on time and less than a 50% chance of it being properly completed. Guilty of contractor ""branding"". Meaning start a job, leave and he who screams the most may see them return someday.