Steinberg Plumbing

Veronica C.

Was supposed to come out and fix a problem we had with our sink he never showed up and didn't call to say why he was a no show.

Michele E.

David arrived promptly and notified me half hour before arriving. He went to work to figure out where our issue was located. He resolved our issue efficiently. David is an excellent and knowledgeable plumber. I would highly recommend him and will gladly have him return for future plumbing needs.

Megan C.

American Homeshield assigned this plumbing company to my plumbing needs. Everything started out great. He called on a Friday evening after regular business hours to assign himself to the job on Monday morning. I spoke to him and asked him to call me when he was done to update me on the findings of the leak and if he was able to fix the issue. After he did the job, there was no response from him. I called the next day and left a voicemail, no reply. I gave him a second call a day or two later, but he did not return the phone call. I had my husband call, which then Dave finally gave him the update. I am not one to play the phone game. He is very professional but needs to be more responsive to customer's phone calls, especially when he just did the job at their home.

Ess B.

we were assigned to Dave through AHS and honestly I don't understand these bad reviews! He was so kind, helped us with our leak, told us what to expect next since the leak went down to the other bathroom, and he came out on a Sunday! Really great service.

Mark C.

Steinberg installed a new water heater for me but the unit was severely dented. Less than a year later, the unit started leaking. Numerous calls and texts were placed to the company to come out and look at the unit. They finally gave me an appointment time and date to come out but never showed up without any calls. After this, numerous calls and texts went unanswered. Very disappointed in their follow up and lack of servicing their work. I would not use this company again. Very poor customer service and setting an appointment without showing up or even calling and then never returning calls is not what I would expect out of any company I would like to work with in the future.

Neil M.

I was assigned this company via AHS to repair leak, the repair was poor, I gave them the opportunity to fix their work, and was ignored on text and phone. I would not recommend this company due to poor workmanship and customer service

Craig J.

My hot water stopped producing hot water, I called my home warranty company, American Home Shield, and paid my service deductible. I was immediately notified that Steinberg Plumbing was selected as my contractor and should expect a call the following day to schedule an appointment. I waited until about noon and had not received a call. First red flag. I called and received Dave who answered with a simple ""Hello"", no introduction to the business line. Second red flag. I was able to schedule an appointment for Tuesday between 11am and noon. I received a confirmation email from AHS for the appointment for after placing my service request Thursday night. Dave assured me he would see me Thursday and we would ""get that water fixed"". Like many others I had to adjust my work schedule to be home during the confirmed time. 12:30 rolls around and Stenberg Plumbing does not show or call. I call Steinberg and leave a voice mail. Third red flag. I was somewhat surprised when Dave immediately called me back and confirmed he was still coming just running behind. So much for the courtesy call. Fast forward to 4:45pm and still no show / no call. I call and leave another voicemail. Nothing. I now call AHS who tells me they were able to contact contractor and Dave would be calling me momentarily to ""give me a reason"". As you can imagine - no phone call 1.5 hours later. I read a previous review in which the reviewer stated ""it's life"" when you have to take time off of work and a contractor doesn't show. Not my life. I'm assuming that reviewer was a family member - hardly any other excuse for it. I called AHS back again and requested a new contractor. They advise me I need to wait until noon tomorrow to see if Dave or Steinberg Plumbing responds. Based upon my experience thus far I doubt that will happen.

Diane L.

I was referred to this plumber by American Home Shield (AHS) and the plumber never reached out to us. After leaving multiple messages we did reach Steinberg service and made an appointment.
Dave the plumber showed up and was very personable, gave me a diagnosis of what he thought it could have been a leaking pipe from a rusted old elbow on the main water line in my basement. Said I'd need to call the water company to shut the water off so he could repair......
Dave misdiagnosed the leak and called American Home Shield, lied to them and said the leak was caused by the homeowner damaging the pipe. We're talking about a leaking pipe that is rusted and discolored in an area of the basement that is never ever touched. AHS denied the repair. Spoke to Dave who promised that AHS misunderstood him and he would call them back.
After caused me headache calling customer service, they got him on the line and he confirmed with them that the leak was caused by the homeowner. THIS IS THE MOST DISHONEST EXPERIENCE I'VE EVER HAD WITH A SERVICE PROVIDER, EVER.......SHAME ON YOU.
Almost caused me to quit American Home Shield after fighting with customer service.
Thank goodness the RETENTION DEPARTMENT sent us as another plumber who diagnosed the problem quickly as wear and tear rust and fixed the leak immediately before there was a major blow out from the water line into our basement.
Steinberg is not trustworthy he missed DIAGNOSES, no self accountability. Untrustworthy........

Joyce C.

If you are working with him through a warranty company, he does not respond. He is no call, no show, no response business.

Because of such poor service from Steinberg Plumbing and other contractors used by American Home Shield, we have cancelled our home warranty coverage. Complete waste of money and time.

Anthony W.

David the plumber, also apparently the owner, came to my house to address a clogged tub. Water wasn't going down. David came to a property I own and poked a snake down the drain a couple times. After trying to get a hold of him for several days with no call back, finally got him and his official diagnosis was that the old pipes must have collapsed and the whole drainage system needed to be replaced. He is the professional doing this for many years, so I figured this must be pretty accurate and started planning for the expense to now replace my drainage system and possibly the old tub too. He said he would need to cut out my kitchen ceiling and replace all the pipes. Figured I would go to the property and take a look before making any decisions. Just for laughs and giggles, I put a shop vac over the drain and put my hand over the vent. Turned on the shop vac and immediately sucked up a fidget toy wrapped in hair. Magically the water started to go down again! I guess the IT guy has a future in plumbing.... I'm sure David will do the right thing once I explain the situation.... But of course not. His response was that I just got lucky and I should call my warranty company for any type of refund. Well done sir. Just earned a spot on the ""never use"" list for everyone I know along with this shining review. Everyone makes mistakes, but do the right thing next time.