Stark Services

Sandro F.

STAY WAY FROM THIS COMPANY AND GM MARSHA GRIFFIN !!!! They will take your money unreasonably. I am not a consumer who writes reviews typically unless my experience with a business goes completely wrong and/or when I feel being taken advantage of. As I was shopping around for a company to come out and let me know what was wrong with my heater- i found these guys (Stark Services in Haltom City). Called them and spoke to someone who booked my appt and informed me that their visit would cost $70 (average cost typically) for them to come. As the conversation went further she offered (she initiated the offer) for a subscription deal. The deal included for them to waive the first visit fee and provide me with some discounts on maintenance. As it sounded like a good deal I asked her- what's included in the commitment (AKA what's the catch)? How long do I have to stay with the subscription? She said and I quote her: "You can cancel it at any time as long you don't cancel the day after the service (after the first visit)" Well So I told her I was shopping around but took her word for it and signed up for the $5/month subscription. They sent out 2 young employees who threw several technical terms at me (which didn't fool me as I am not new to AC/heater related things) and kept saying the reason my heater was pulling too much power was because the duct work (original duct work built by the construction company that built the house new about 14 years ago) was incorrectly built and that it didn't feed enough air to the house- technically I should have more vents in my house per their explanation. AND OF COURSE THEY PUSHED ME REAL HARD to buy a new unit from them. Cost would have been around $15K-$16K. So I told them I would like to shop around/get a second opinion. Sure enough found out from a different company that the problem was the heat strips that just needed to be replaced. NOW TO THE MOST PROBLEMATIC PART- DEALING WITH MARSHA GRIFFIN (who called her self the GM of Stark Services). First, i sent her a request to cancel my subscription about 1-2weeks after the visit. Once I noticed that in the second month I was charged again for the subscription, i gave her a call and she said she would not cancel it and that i needed to stick with it for 6 months. That's when i told her I was told differently on the phone by her employee. So she said: "you will have to pay $60 if you would like to cancel it". I disagreed and she said she would review the recording of the call from the conversation I had with the employee that quoted me. Well...it's been a month and never heard back from her. And now I am being charged for a 3rd month of the subscription...Watch your money with dishonest companies and their EMPLOYEES (GM) of this same type.

John S.

The company was great when it was Lewisville Heating and Air. However, 4 years ago we purchased a new air handler from the renamed STARK services. It took STARK 4 trips back to make our AC blow cold air. Yesterday, our heater stopped working. After waiting over 24 hours for them to return our call to come service our unit, we called a different company and we have discovered faulty work that caused a short in our heat strips and we are without heat. I called STARK to let them know, and to ask for them to fix the part (which should still be under warranty) and the first thing the operator said was "understand that your warranty may not be valid if you haven't had your scheduled checkups."
We are opting to stop the bleed and go with a completely different company.

James B.

Prompt, professional service is how I describe Stark Services. Called several plumbers for same day service and Stark was the only company that could come out on the same day in the late afternoon and not charge an after hours fee. Dustin was professional, clean, informative and did the job quickly. I highly recommend Stark Services, so don't throw your money down the drain with other plumbers, call Stark Services.

Jennifer E.

It's extremely sad that I am having to update my previous good review, after THINKING that we had a good experience, we have now found out that Stark completely LIED to us and sold us not only a $6500 unit, for $14,000... but it's also taken over a WEEK to finally get a hold of someone now that we've got the unit. The thought of potentially having an issue and if we needed someone, it would take weeks to get in contact with them?! ABSOLUTELY HORRIBLE! They did what they needed to do to make a sale, and that's honestly all they cared about doing, as well as ripping you off in the process. Highly suggest doing your research, and DO NOT FALL INTO THE LIES THEY PROVIDE JUST TO MAKE THE SALE!

Getth N.

Nice people and the technician was willing to crawl through the attic space to check the them. However, the itemized pricing to replace our HVAC vent pipe for $250 turned in to $550 when I decided to only replace the vent pipe. I was told that I need to do it as parent of a $980 "package" that included various additional services I do not want and it come with a heavy dose of scare tactics and pushy salesmanship. This is common with HVAC companies. I'm in sales and I see right through it. I do not appreciate these snake in the grass tactics. Not to mention the other services proposed were double those of the other companies I received bids from. Buyer beware!!!

Jami B.

Horrible service! Came out for a routine tune up on Friday. Did not rinse the outside unit, did not change filter. Tripped the breaker on the unit that was not worked on. The breaker issue has continued through the weekend. We called to have them come back out. Stood us up 12-2, rescheduled from 4-6 pm. Did not show again. When I called they said no one will be coming out due to them "not being a good fit". Do not use this company! Unprofessional.

David S.

My Trane Heat pump would heat but not cool. From the moment I called for service, they tried to sell me a new unit. The technician and salesman showed up together. The tech did not seem at all familiar with my unit, and finally announced that I had an obstruction, which would be a $7,000 to $8,000 repair. The salesperson then went off to prepare an estimate for replacement. As the tech and I approached him, I overheard him ask "was he receptive?" before the tech told him I was right there. They gave me an estimate for $16,500, good only until the next day. I called another place, and they sent two techs out who said it couldn't be a restriction if it worked in heat mode, so it had to be the TXV. They replaced it for $850 and it has been working fine. Stark is either incompetent or intentionally crooked.

Judith S.

I called ahead of time to schedule an appointment to have a service done . I explained to the woman on the phone what I wanted done and set up an appointment. When the technician arrived (later than scheduled) he quoted me a ridiculous price, as they did not want to do what I had requested over the phone. They wasted my time, my contractors time and frankly this is not a company that I want to deal with as far as reliability is concerned.

Toni G.

The high temperature yesterday was 90 degrees. I had the temperature set to 74 in the house. The unit had to run at 100% to try and keep it at that temperature. There were 3 occasions I know of that it went to 75 inside for 45 minutes before the system could get the temperature back to 74 degrees. Here is a picture of what the register in my kitchen looks like this morning. We are supposed to have several days in the 100's this week. My electric bill is going to be higher than normal. My attic is going to get soaked again from the moisture leaking out of the duct. So much for a high efficiency hvac system.

Juanita M.

Excellent service! My service technician, William, was beyond knowledgeable and professional - checking and rechecking his work, thoroughly evaluating the system as a whole, and taking it a step further by suggesting ways I can further extend the life of my 8 year old system. I'm usually very skeptical of technicians suggesting things I don't really need, but he gave an honest assessment based on his experience and offered the option that would give me the best bang for my buck for my specific system. Greatly appreciated.

Also, compared to the other service company I called, I have to commend Stark on...

Speed: I called Stark at 6:30am - before their normal business hours and William was at my door at 8:30am. A#1 Air Conditioning offered to come out sometime after noon. This was on a hot July day.

Fair pricing: Stark's service fee was 1/3 that of A#1. Huge difference in an emergency air conditioning situation when you don't have a lot of time to shop around.

With this kind of service and pricing, Stark has gained a lifelong customer.