Stark Heating & Air Conditioning

Eleanor G.

BEWARE! After being with Stark for many years on a maintenance agreement, I was appalled at how they handled my attempt to cancel service. I moved out of state at the beginning of April and notified them then to stop automatic withdrawals from my bank account. When I called them, I was instructed to send an email to Marsha Griffin, which I did. Since then they have continued to withdraw the monthly payment, despite numerous phone calls and emails. Each month, after yet another withdrawal, I talk with Benjamin Drye, and he tells me that he can't understand why it hasn't been fixed yet, but this time he will totally take care of it. And he's assured me multiple times that I'll get a refund check "within two weeks." Well, I have still not received a refund as of Aug 20 and another deduction was made on Aug 17. I was finally able to get my bank to revoke the authorization, so that at least I won't have any more monthly deductions. We'll just have to wait and see if I ever get my 4 months of over-payments refunded. I can't complain about the service, but leaving them has been worse that trying to get gum off the bottom of my shoe -- and far more costly!

Stephen G.

My home AC wasn't cooling properly. It was unable to keep up with the heat. I've used Stark Air in the past and was satisfied with their service so I called them again. They sent out a technician, Jonathan, that same afternoon. From the moment he arrived it was clear he wanted to sell me something expensive. He showed me my evaporator core had some oil film on it and said it needed to be replaced, that it was probably leaking freon. Then, while he was looking at my outside unit, a young lady with Stark Air showed up at my door, which seemed odd. She joined Jonathan in my back yard, then they came back in the house a few minutes later. It became clear immediately that she was a salesperson who was there to try and sell me a new system. Or even better, she wanted to sell me a monthly service plan where they would install a new system and all I would have to pay is $171 per month for 10 years. I have some experience with AC systems and I was pretty convinced mine just needed to have some freon added. Jonathan told me the system holds over 8 pounds and that freon sells for $151 per pound, so I was looking at like $1,200. Well, my system was still cooling, just not as efficiently as it used to, so there was no way it was out of freon, it was just low and not like 100% low or even 80% low. I told him to add 3 pounds and then we could check and see how it was doing. After hearing this, the sales lady disappeared, I guess figuring she wasn't going to sell me a new system. Jonathan went to work and said he added 3 1/2 pounds of freon, but he would only charge me for 3 pounds. I'm not sure this is true, but it might be. As I expected, the system was now cooling fine. Total bill was $522 for about an hour and 3 pounds of freon. I've since looked and R22 refrigerant is available on the internet for around $30 per pound, so I feel like Stark really gouged me for the freon, after being unable to gouge me on a new system. I won't be using them again.

Jennifer E.

It's extremely sad that I am having to update my previous good review, after THINKING that we had a good experience, we have now found out that Stark completely LIED to us and sold us not only a $6500 unit, for $14,000... but it's also taken over a WEEK to finally get a hold of someone now that we've got the unit. The thought of potentially having an issue and if we needed someone, it would take weeks to get in contact with them?! ABSOLUTELY HORRIBLE! They did what they needed to do to make a sale, and that's honestly all they cared about doing, as well as ripping you off in the process. Highly suggest doing your research, and DO NOT FALL INTO THE LIES THEY PROVIDE JUST TO MAKE THE SALE!

Su C.

I had stark services come out for $69 to check my AC unit not blowing air. They proceeded to tell me I needed a new unit that it was shot it was a domino effect. First quote was 21,000 the lowest was 16,000 mind you they told me to put a Band-Aid on it would cost you 8000 possibly more. I then called another company which I'll write a review on there to quoted me 6900 said the fan motor was out. I called another company which I will write a review on their came out told me that the board was out and that would cost me 700 and that he could get it up and running that night which he did and it rand freezing cold air for three days until he came out and repaired it and I gave him the job of going ahead and replacing the unit even though I had confidence if he replace the board I probablyDefine with the AC running for a couple years I gave him the job not only because he was honest but to replace the entire unit with a 16 seer 5 ton was going to cost 7200 now you tell me how Stark is a good AC company they should be put out of business !

Chad S.

I had a problem with my a/c because it wasn't cooling. Stark Air arrived on time, but one guy acted like the tech and the other acted more like a salesman. I was told that my upstairs unit had a evaperator coil leak and it was running into the drain pan. The second man tried to sell me a $16K unit option that I could pay $225/mo. for 8 years...NO THANK YOU. I was getting tired of the high pressure sales. I called a friend who owns a Property Management Company (Touchstone Property Mgmt) and he sent his Lead Tech out to check everything out. Come to find out that I didn't have a coil leak upstairs, but a bad compressor on the outside unit. Stark Air sent me a bunch of liars!!!!! Virus or no virus you should be legit and treat everyone right...You didn't for me. I don't trust this company any longer and won't be using them.

John K.

The front office of this business was very empathetic regarding our issue we called about and arranged for their two man team to arrive the next day to help troubleshoot our French drain.

Our yard was always flooding with what was seemingly very much a none functioning drain system since moving in 3 years ago. The neighbor also stated he had been here since the home was built in 2004 and it never drained well.

The Stark crew arrived early and at each stage of trouble-shooting they kept me apprised of the situation. They tried to route a camera through the street side port drain hole but it did not go far at all. once opening up the area, from the looks of it, there had been some extremely shoddy work done at the stage of the original house build or at the stage when the main water shut off valve at the sidewalk was installed or perhaps maintained in later years where they had literally chopped the French drain to make room for the shut off valve housing.

The Stark Team cleared out the line once this was discovered and joined the two ends with a replacement section allowing for the drain to flow for the first time in many years. There was considerable room to place the housing back in, they patched up the hole and for a price worth every penny now that our yard will not flood with the drain functioning as designed.

Highly recommended Stark Team.

Chris B.

They looked after our systems for a couple of years - did a terrible job maintaining them and then tried to sell me all new systems at a ridiculous price. Eventually I switched to Berkeys and I fell they are much more reliable. I think Stark is more interested in selling service agreements and overpriced equipment that actually serving customers

Kevin B.

Company used to be ok, but has sunk terribly. Competence of techs is weak, problems are rarely fixed quickly or by the first tech. Purchased a new hvac system from them in 2018, it has never worked properly, is not working again (no heat downstairs). They fix symptoms but do not fix the root cause, either through incompetence or lack of care. Would not recommend to anyone.

Jo B.

I have had Stark air as my monthly a/c and heating company for 20+ years and it started out very well but seems to have declined each year that I have dealt with them..This year because of one of their maintenance over sights I had a furnace/a/c flood in my house which I am still having issues with attempting to get my house back into order.Had they done a very simple procedure this NEVER would have happened.

Gary C.

We had service to our HVAC system yesterday. To find out that for the past 6 spring season, Stark Air has not been servicing our unit correctly. And for that matter did not properly install the unit in 2012. To fix the issues they caused has cost us over $1000.00 in repairs. We will never rely and/or use Stark service.