Star Plumbing & Water Heater

Eimi

Our old water heater stopped working the day before Thanksgiving. Will and his brother came, assessed the situation, and determined that our very old water heater was not salvageable. They recommended multiple replacement options. We ended up going with a 50gal Bradford White. Access to the water heater was not easy in our crawlspace, and the old 75gal water heater was difficult to remove through our side gate door. They patiently came up with solutions to all of these challenges and got it done that same day, all for what we thought was a reasonable price. We highly recommend Will and his brother!

Hana Q.

Will provided excellent service! He was punctual, well-organized, and made sure the job was done perfectly. I highly recommend him for anyone looking for reliable and professional help!

Sheril P.

I sent a request for a quote this morning and within 5 minutes, Will replied and said he would provide a free estimate. It was for replacing the shower valve and spout, replacing both bathroom sink faucets, and fixing the valve under the sink. Milad arrived around 9 am and was honest with the valve and said he can fix it after opening it up instead of telling me he needed to replace the whole piping which would have been $1500. He replaced the shower valve in the morning, and ordered the sink faucets. He left around 11 am and came back close to 5 pm to to do the rest. He would tell me when he had to turn off the water and when the project was completed. he cleaned everything up when he was done. Prompt and friendly service and a fair price. I highly recommend them!

Rajesh P.

Submitted a yelp request for a problem with the water heater and within minutes Will called me to understand the issue and to setup a same day appointment (mind you this was on a Saturday morning). Within an hour he arrived and diagnosed the issue. He reset the controller and voila it worked. He gave quotes on part and overall heater replacement if in case I needed. Such a professional experience and would definitely reach out to this business for any future needs.
Thanks Will

Saurabh G.

10/10 service! I noticed a leak in my master bathroom toilet area, so I reached out to Star Plumbing via Yelp at 10:30pm. They responded within 2-3 minutes and came at 9am the next day. Diagnosed the issue in 5 minutes and offered to fix it right away. Within 30 minutes, he replaced the necessary piping and fixed my issue. Within 12 hours of noticing the problem, my problem was fixed. Super responsive and reasonably priced. Highly recommend.

Alyssa A.

Great service. No complaints. Communication was good and arrived on time. Very professional unlike other companies.

Cheryl P.

Reached out to Star Plumbing and got a quick reply. The service was completed in less than an hour same day! Estimate was also reasonable compared to others I reached out to. I would highly recommend Star Plumbing to anyone needing good quality services at fair prices.

M M.

Summary
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I came home to a flooding garage and immediately called Star Plumbing, trusting their strong Yelp reviews. They responded quickly and turned off the leaking pipe, recommending I immediately replace my water heater. However, things went downhill from there. The plumber told me he would return in a couple hours with the new water heater but didn't return until 7 hours later with the new water heater, which would have been fine if he had given me updates along the way but he didn't; I had to reach out myself to get them, which was unprofessional and added to my stress. After installation, they revealed the original leak was actually from a separate circulation pump--not the water heater!--making me wonder if the costly replacement was even necessary. Small oversights, like leaving the drained sediment on my garage floor, felt unprofessional. The repaired pipe began leaking again the same evening. In the end, I felt taken advantage of, having spent $3,800 without fully resolving the original issue and possibly unnecessarily replacing my water heater. While Star Plumbing seems knowledgeable, I can't recommend them after this experience.

Entire review
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I came home after a short trip and was met with a homeowner's nightmare: water pouring out of my garage. When I opened the garage door, water flooded out, and I feared the worst--thinking it might be a major leak from inside the home, threatening the floors, furniture, and carpet. I eventually traced the problem to a pipe near my water heater that was spraying water everywhere, soaking the walls and garage floor. With no idea where the water shutoff valve was or how to stop it, I felt completely overwhelmed and in desperate need of help.

I found Star Plumbing on Yelp and saw that they had great reviews, so I gave them a call. They were able to come right away, which was a huge relief, and the plumber understood how anxious I was. He promptly shut off the leaking pipe and let me know that I'd need a new water heater. Based on their initial guidance, I trusted them and agreed.

However, things became complicated after that. My water heater was a unique model, so the plumber had to drive a bit farther to pick it up. He left around noon and said he'd be back in a couple of hours. By 3 p.m., I hadn't heard anything, so I called to check in. They assured me they'd be there soon, but it wasn't until nearly 7 p.m. that they came back. They didn't provide any updates the entire time. I had to reach out for an update. It was frustrating to be left wondering and waiting, especially after already feeling so stressed by the water issue.

When they finally returned, they mentioned that the original leak wasn't from the water heater itself, but from a separate circulation pump. This was confusing because I'd been told replacing the water heater was urgent. When I asked for more details, the explanation--that my water heater was ""old and needed replacing anyway""--felt a bit weak, especially after I'd already committed to the replacement. It would have been more believable if they said something like that the leak might damage the water heater in some way or posed a safety risk, but the vague response left me with an unsettling sense that I might have paid for something unnecessary.

During installation, a few other details added to my concerns. For example, they drained the old water heater's sediment directly onto my garage floor, leaving a mess. Then, they used my home broom to sweep it around without asking. These small things might seem trivial, but a bit more consideration would have gone a long way. And, oddly, they placed the new water heater's manual on a random shelf; the manual being slightly burned--I'm not sure if they meant to do that or leave the manual there.

Finally, the plumber offered to replace the leaking circulation pipe for an additional $200, which I agreed to. That's when I began wondering if fixing the pipe (and not replacing the entire water heater) from the start might have saved me a lot of hassle and expense. The same pipe, however, started leaking again the same evening. Star Plumbing did help me figure out how to turn off the water to that pipe, which I appreciated. But it did leave me thinking if I'd known how to do that from the beginning, the fix wouldn't have costed anything.

In the end, I spent $3,800 on a water heater that I'm not convinced I needed, and the original leaking pipe problem remains unresolved (albeit temporarily contained by the shutoff valve). Star Plumbing is clearly skilled and knowledgeable, but my experience felt unnecessarily confusing, stressful, and left me feeling taken advantage of. So, while I recognize their plumbing expertise, I can't fully recommend them based on this experience.

Devin P.

Had a leaky water spigot. Quick to respond and schedule the appointment. Was transparent about the cost and the work being done, explaining the steps to fix the issue. Overall would recommend.

Shaibaz S.

Will from Star Plumbing and Water Heater was fantastic! He responded to my request right away, arrived prepared with all the necessary parts in his van, and completed the job quickly and efficiently. The pricing was very competitive, and I'm thoroughly impressed with the quality of service. Star Plumbing and Water Heater has definitely earned my business for any future plumbing needs!