Star Electric Motor Service

Emily S.

Ron was the guy that was supposed to be doing my repair. 3 months wasted on this company with zero organization and no follow-up. They lost my motor, forgot they had it, and repeatedly failed to ever call back. When I told them I would come pick it up, Ron said he needed a few more days to put it back together and he would give me a call. Of course, I never received a call. A month later I called in and said I would be coming to pick it up and I expected it to be located and assembled. I was hung up on. They should have told me they weren't capable of getting the job done 3 months ago, and saved us both the trouble. Don't tell customers you are going to follow-up with them when you have no intention of doing so.