Star City Plumbing

BR M.

As a vet I like to try and support local veteran owned businesses when I can. I had previously highly recommended Star City Plumbing.... As you will see from my initial post on them--I used Star City Plumbing two years ago and they were fantastic and I highly recommended them

But now, it seems they focus on their commercial customers to the detriment of residential customers. Thankfully everyone is still polite and courteous.

I used them for two different jobs recently and both times my job was put on hold for their commercial customers. I took off from work three times over three and a half weeks for repair of an underground waterline... I was still losing water with inside cutoff turned off. It was during a cold snap and they said they had commercial customers in Florida and training they need to get done before my job... but they would schedule a time and then either cancel 1/2hr after appointment time or call same day a couple of hours before appointment to cancel. Almost a month later and three days off work before fixed. Crew was again polite and courteous.

During that time I had a small leak in shower where shower head was dripping. They said they could fix when they came out to fix underground leak but that took for ever (as noted above). The plumber suggested I buy a new shower head and mixer valve combo Mohen to replace my Koehler and said it should only be an hour, maybe two max to install.

Fast forward another three and a half weeks, four more work days off, five visits to house where plumber was again called away to service commercial customers twice within thirty minutes. I got billed over $665, with $190 for parts included, on top off the $200 I had spend on new shower head and faucet. Again, the plumber was polite and courteous.

Now I understand sewage backs and toilets overflowing should be dealt with as a priority but should the residential customer get shafted with a near $700 bill to install a shower. They did install ball cutoff valves for the shower supply--which I did not ask for but they needed as they kept coming out and getting called away without being able to fix it and I would have to keep cutting off the water for the whole house.

I can NO longer recommend Star City Plumbing. They are polite and courteous but they are no longer interested in providing a good or fair customer experience.

One star for answering my phone calls and one star for being courteous and polite.

Tracie L.

Very disappointed! I had them come out to unclog a drain when I washed a load of clothes that afternoon the problem was not fixed so I called the next day to let them know they did not fix the problem, so they came out the next week when my next day off was scheduled and they charged me again over 600. I do not recommend this company.

Tom E.

These guys were great. Same day service and fixed two issues in less than 2 hours. Fair price as well.

Darrell R.

Kevin is just a salesman. He wasn't really interested in discussing options as his knowledge is very limited. He obviously isn't customer service oriented. Plumbing isn't exactly nuclear fission!

Aaron H.

We had a need for them to come out as quick as possible. Called them at 1030 and the job was done by 330 that day. I cannot say enough good about these guys and their professionalism. They helped out this battered Disabled Vet and his Veteran wife when we needed it most. And the cost to do that job was extremely fair as well. I will not recommend anyone else ever. From one Veteran family to another, thank you for outstanding service and workmanship. I'd give ten stars if I could.

James D.

My mother has been dealing with a plumbing issue at her apartment in Vinton, and star city where the plumber said they called out there. Mathew M. was called out, and stayed for 4-5 hours until problem was taken care of ( the landlord needs to replace pipes completely, but refuse to. )So, Mathew was thorough,considerate, and so respectful while working non-stop for almost 5 hours. He was BY FAR the best plumber I've EVER had in my 43 yrs on this planet. Thanks Star City and Matthew for such a great experience in an unpleasant time.

Sarah S.

They gave us a bid -- we accepted. They never showed up to do the work. We waited 3 weeks.

Casey G.

I've used them and recommend them several times and was very pleased. However, my mom used them to fix a toilet and they did. The next day the toilet stopped working again. When she contacted them to let them know it was not working again, attitudes with this business changed very quickly and went from good to very poor.
She has been without a toilet for over a week. No one could tell her what day they could come back, nor did they seem interested or care about helping or fixing the problem as she never received a call back.
I called them myself to find out what was going on and received the same lack of interest in helping. All they wanted to do was get off the phone talking to me.
We are very disappointed in the lack concern and care they have for customers when the problem doesn't get fixed the first time.
Businesses should remember the person answering the phone is a representation of the company.
Update:
After several days an employee made it to my moms house. Several issues were addressed and hopefully taken care of and the plumbing issues have been resolved.
I hope every business understands customers are the reason you have a business. Customer care should be priority even if you are unable to help or fix the problem. I'm giving 3 stars as I believe no company is perfect and there is always room for improvement, especially with customer care.

Cadence W.

Awesome service. Awesome. Darin has been extremely responsive to my questions (of which there were MANY). We have a very complicated issue regarding our septic tank and Star City Plumbing has come to our rescue. Matt came out today and spent 4.5 hours trouble-shooting and set up a plan of action to be implemented next week.
I could not be more grateful for their expertise.

Howard M.

These guys seem to be the most fairly priced folks out there. They listen to what the problems are and then fix them quickly and cleanly. They are my go-to from here on out.