Star Cities Plumbing & Heating

Weimin T.

Robert has helped with two plumbing issues over the past month. He is very responsive with text and phone and a pleasure to work with. On one of the projects, he resolved an issue that the building super said couldn't be done and in the process saved the owner additional expenses.

I've had bad experiences with plumbers and contractors. Who hasn't? Those who don't return calls, say they have insurance but turns out they don't have insurance etc....

With Robert, the required insurance and admin paperwork required by the condo was provided expediently. We agreed on time and he showed up on time. Everything was just smooth. Highly recommended.

James G.

Unreliable!!! Made an 9-10 am appointment almost a week in advance by phone and stayed home from work to wait for them. Started leaving messages at 10 am to if the plumber was coming.... 15 phone calls/messages/emails and 6 hours later I finally gave up. Never heard a word from them.

Janet O.

I have no idea how I could add more superlatives. I have had such bad experiences in my 30 years in NYC. Robert was amazing in every way. He was always on time. His work was incredible and the price reasonable. And he made certain i was satisfied. I recognize that I am meticulous. Robert exceeded my highest expectation. I hope I don;t need a plumber anytime soon but i will always use Robert.

Leslie M.

Believe the 5 star reviews, we couldn't recommend Robert and Star Cities more highly! We had some plumbing issues relating to our toilet that needed to be solved and after having a few horrible experiences with other companies, we came on Yelp and found Star Cities. The initial person we spoke to at Star Cities was super polite, knowledgeable, and sent us in the direction of Robert to get the work started.  Robert was prompt, reliable, efficient and got the job done and well. Star Cities' pricing was competitive and you certainly get a high calibre of work done for what you pay for.  You're definitely in good hands if you work with these guys!

Ben F.

I checked a couple different plumbers regarding an issue. I selected these folks, since they offered a free estimate. I called repeatedly trying to make an appointment, and got nobody--and nobody called me back even though I left several voicemails. I finally got in touch with them today, the day I'd been trying to schedule them, and they weren't available until Wednesday and had an extra $150 fee they hadn't told me about before.

The phone tree for these folks is labyrinthine and leads me to believe this is a decentralized, disorganized company that's just trying to milk money out of people. I imagine that's why some reviews of them are very positive, and others are not. I'd recommend you go with a more forthcoming company.

Kevin C.

Find another, more professional plumber. Sadly, they don't respect your time. I used them once before and they were fine. Tried a second time and had a morning appointment scheduled far out in advance. I was told they had a bigger job so they needed to move me to the end of the day. I obliged and rearranged my schedule. Was given a window of 4-7pm. Called to confirm at almost 6pm and was told they needed to push me again until between 7 and 8pm. Got the runaround -- and he said, ""what do you want me to do? Come another day?"" Star Cities, I've already rearranged my schedule for you. I have a job that I left early to meet YOUR schedule. Don't ask me to do it again. You wasted my time. Never again.

Eric C.

My call was taken right away and he called me back immediately. He couldn't come that day but arranged to come the next. He arrived on time. He had to snake out the pipe leading into the wall. He was highly competent and professional but $290 for about 1/2 hour's labor and no parts seemed on the high side.

B Y.

Reliable, efficient and reasonable. Thanks to recommendations on Yelp, I called Star Cities Plumbing when I had a problem with the diverter on our shower. Robert arrived within a week to provide a free quote (some companies charge you just to provide a quote!!!!!!) and was able to return in 2 days to carry out the job. Could not be easier.

Will S.

We had an issue with the gas line at my restaurant. There was a pin sized hole somewhere in the line and it was leaking out. Damion came down and within hours the hole had been found and the leak fixed. Not only was he professional but his great attitude kept everyone at ease through this obviously stressful time. I don't generally Yelp but couldn't pass this one up. If i could give 10 stars, I would. Excellent company and Damion could not have been better at what he does. Highly recommend.

John S.

The pump in my office pantry that pumps out waste water gave out. The plumber recommended by the building engineer wanted a crazy amount of money (kickbacks involved it seemed) so I made calls to a few other places. Some could not do the work because they didn't have the insurance requested by the building manager (we're talking about a midtown commercial office building). Star Cities sent a plumber over within hours and I got an estimate the next day (Friday) quoting a reasonable price. My only hesitation was that they wanted 75% of the price up front. I was concerned that I'd end up waiting around for a long while to get the work done if they were already paid that much in advance. Well, happily I was wrong. The same plumber was back exactly as they said (Tuesday) and got the job done right the first time. Also, Natasha is super pleasant to deal with on the phone. This was an all around great experience and I highly recommend this business.