Star Cities Plumbing & Heating

Sam B.

Had a great experience with Star Cities Plumbing. Hans and his team responded within 15 -30 minutes to make sure it wasn't an emergency situation. I advised them it wasn't, and the sink was clogged, and the shower had a slow drain. They said someone would be over first thing next morning and gave me a 2-hour window. In addition, the technician called me when he was 15 minutes out to advise of an exact time he would arrive. He looked at the sink and shower and quoted me a fair price for the repairs. The repairs were completed promptly, and he also fixed the shower faucet handle which was loose. Can't get more convenient than that. Very professional, prompt and courteous service. I will use them again when needed. Thank You Star Cities Team.

Baylee T.

Star Cities only has one plumber, that is Robert. His price quotes are the highest and his troubleshooting inspections always result with replacing everything instead of correcting the problem that he caused.
I used him once, paid through the nose and will never call Star Cities again.

Daniel I.

Really great work! Would definitely use again! They came and gave an estimate first and then came back to do the work. Explained everything and professional service.

Danny S.

It was a basic leak. The hot water valve was broken. That's all. These guys tried to make it seem more complicated than it was. Told me they had to smash the wall and completely put in new components. Quoted me at $3150..give me a break. The free consultation is the trap they lay to get you to trust them...

Weimin T.

Robert has helped with two plumbing issues over the past month. He is very responsive with text and phone and a pleasure to work with. On one of the projects, he resolved an issue that the building super said couldn't be done and in the process saved the owner additional expenses.

I've had bad experiences with plumbers and contractors. Who hasn't? Those who don't return calls, say they have insurance but turns out they don't have insurance etc....

With Robert, the required insurance and admin paperwork required by the condo was provided expediently. We agreed on time and he showed up on time. Everything was just smooth. Highly recommended.

James G.

Unreliable!!! Made an 9-10 am appointment almost a week in advance by phone and stayed home from work to wait for them. Started leaving messages at 10 am to if the plumber was coming.... 15 phone calls/messages/emails and 6 hours later I finally gave up. Never heard a word from them.

Janet O.

I have no idea how I could add more superlatives. I have had such bad experiences in my 30 years in NYC. Robert was amazing in every way. He was always on time. His work was incredible and the price reasonable. And he made certain i was satisfied. I recognize that I am meticulous. Robert exceeded my highest expectation. I hope I don;t need a plumber anytime soon but i will always use Robert.

Leslie M.

Believe the 5 star reviews, we couldn't recommend Robert and Star Cities more highly! We had some plumbing issues relating to our toilet that needed to be solved and after having a few horrible experiences with other companies, we came on Yelp and found Star Cities. The initial person we spoke to at Star Cities was super polite, knowledgeable, and sent us in the direction of Robert to get the work started.  Robert was prompt, reliable, efficient and got the job done and well. Star Cities' pricing was competitive and you certainly get a high calibre of work done for what you pay for.  You're definitely in good hands if you work with these guys!

Ben F.

I checked a couple different plumbers regarding an issue. I selected these folks, since they offered a free estimate. I called repeatedly trying to make an appointment, and got nobody--and nobody called me back even though I left several voicemails. I finally got in touch with them today, the day I'd been trying to schedule them, and they weren't available until Wednesday and had an extra $150 fee they hadn't told me about before.

The phone tree for these folks is labyrinthine and leads me to believe this is a decentralized, disorganized company that's just trying to milk money out of people. I imagine that's why some reviews of them are very positive, and others are not. I'd recommend you go with a more forthcoming company.

Kevin C.

Find another, more professional plumber. Sadly, they don't respect your time. I used them once before and they were fine. Tried a second time and had a morning appointment scheduled far out in advance. I was told they had a bigger job so they needed to move me to the end of the day. I obliged and rearranged my schedule. Was given a window of 4-7pm. Called to confirm at almost 6pm and was told they needed to push me again until between 7 and 8pm. Got the runaround -- and he said, ""what do you want me to do? Come another day?"" Star Cities, I've already rearranged my schedule for you. I have a job that I left early to meet YOUR schedule. Don't ask me to do it again. You wasted my time. Never again.