Stan's Heating, Air, Plumbing & Electrical

Kim N.

Just no showed on a appointment we made weeks ago. "No record". Was going to have them fix several problems on a unit they appear to have installed. Guess they didn't need our business.

Ray O.

Had to share my experience with a representative from Stan's. Chris Hull came by to help me with the mess my A.C. was in. He was knowledgeable, polite, and did a great job. I had another contractor work on it last summer and he overcharged me, took forever and left it a jury-rigged mess. Chris figured out the mess that guy had left and identified the problems and outlined what I needed. Definitely the best service call I've ever had for any kind of work I've had done. I'm always using Stan's now and will always recommend them. Great job Chris and great job Stan's for having this guy on their team!

Christian D.

Prepare for getting an EXCESSIVE amount of sales solicitation calls & email spam after using their service. The sales people trying to promote their "spring tune up special" are really quite forceful & pushy... and telling them to remove you from the calling list has no effect. I still get calls weekly.

Then the emails start. Honestly I have never had a worse experience with any company that I have actually done business with. (sure I've gotten robo calls and been on scamming / spam email where unsubscribing simply does not work) But this is semi legit. I paid them for their services and now they annoy me to the extent that I have had to block their number.

Ironically, they did acceptable work. Little expensive, but within tolerable bounds.

Lisa R.

Chris, ( Business Owner) I had a new AC installed and duc work, almost 10k of work, to find out the workmanship was crap, along with CO2 filtered through the " brand new" duc work into our family home..... and more... I will stop there with the countless errors, Stan's representative has come out to acknowledge the poor work.... I'm more than upset about it, but he was suppose to take it to his CEO or whoever else to make this wrong, RIGHT. There are many issues besides the poor workmanship, to include holes in the brand new ducs I paid for, etc etc etc etc etc etc....I will wait for you all to right this wrong, which won't fix the countless days of work we have had to interrupt and miss to get this work inspected by YOU ALL AGAIN.... email me Chris.

Tracy S.

Stan's Heating & Air Conditioning doesn't care about their customers. They lead you to believe they do, but they don't ESPECIALLY if they decide they need to order a part to complete a repair. You are on your own at that point! They don't follow-up to let you know how long it will take or let you know where the part is. BUT, they do charge you an outrageous service fee just to come out. I had previously been a Stan's customer for 3 years when I called them to come out to fix my failed HVAC system before Christmas. They determined it was a failed fan motor and couldn't find one so they ordered it with a promise to have it that next week, then radio silence. That turned into 2 weeks with me calling them repeatedly. Of course, Austin had more than a couple of cold spells during that 3 week time. I had to have another contractor come in to do the repair. The new contractor sourced the motor and had it done within 2 days. I am STILL waiting on a call from a customer service manager at Stan's. DO NOT RELY ON STAN'S BECAUSE THEY DON'T CARE ABOUT YOU!!

Harriett H.

My husband & I have used Stan's to maintain, service & (when needed) install new equipment, for many years. We have found their service to be without fault. Their technicians know the HVAC systems thoroughly, can correctly diagnose problems & then remedy them. They are also respectful in wearing booties so as not to track dirt & leaves into our house. We've had no complaints with Stan's whatever, and are happy to provide this very favorable review of their work.
Harriett Harrow
Austin, Texas

Paul C.

Jeffery came out and made adjustments on our heat pump, so that it will stop icing up. Moved here from MN and did not know much about heat pumps. Jeffery was kind enough to explain how they work and why I was seeing the ice. I appreciate the work and knowledge.

Asha A.

We were very please with our technician Andrew. Our heat stopped working on New Year's Day and we had lots of family over including small children. I called the emergency line after hours (after 5 pm on a holiday) and Andrew was at our house in less than 30 minutes and fixed the problem quickly. We were very happy with his professionalism. Highly recommend!

David W.

Post system install service has been poor. Every time I schedule a checkup appointment for a system they installed in 2017 and after prepaying for "Gold Service Club" it's weeks out to get an appointment and when the day comes they are either late or drop me from the schedule altogether. For today's (12-18-18) appointment time they called me a week beforehand to ask if I could move up my time slot. I agreed and they still could not make it on time. I called at after the 2 hour window asking if I was still on the schedule and was told yes but they are running late. I'm sitting at home, not at work waiting for them. When I expressed my displeasure about this happening again they quickly asked if I needed anything else to get me off the phone. They need more staff for Gold Service Club calls. I will not renew with them after my last prepaid Gold Service club visit for the spring.

Marie G.

Had great service from Stan's earlier today. Troy and Chris installed a new A/C unit for me. They were both courteous and knowledgeable and took plenty of time to go over the operation of the system, with me. It is a pleasure doing business with Stan's (have also used them for previous years for semi-annual checkups). It was actually an enjoyable experience!