Stan's Heating, Air, Plumbing & Electrical

Rohith V.

Saw water dripping outside the house from the soffit (secondary) drain line. Called Stan's and they were quick to respond and sent a technician same day. The technician was quick to diagnose that our main drain line was clogged at the "T" joint under our upstairs bathroom sink. The clog was promptly cleared. There was some water collected in the drain pan under the AC unit -- that was cleared too. My only gripe is the cost. It cost about $400 to clear out the clog + clear out the water in the drain pain + diagnosis. Not undermining the good work that was done, I feel the issue and the effort required in my case wasn't that complicated to cost $400. It should have been prorated based on complexity. I will admit that the technician did quote me the price after diagnosing the problem and asked if I was OK with the pricing before proceeding to fix. So I was under no obligation. I was just desperate to have the problem fixed!

Jason P.

I've been in Austin 17 years and have hand many different A/C companies out to my properties. Stan's Heating and Air is a different bread. Marshall was my technician last out from Stan's, and in all my years he was the best technician I've seen. Not only did Marshall do the most thorough inspection I've seen. He was extremely professional and helped to no end when he explained the issues I was having. The problem was just more ac refrigerant and possible the coils being covered in debris. The last two guys from Stans missed this. I can't thank Marshall enough!

Leena D.

new installation went smoothly and was happy with service. happy until they mention it costs $100 to come out and look at the less than 2 year unit when it breaks down. that information should've been provided upfront and not ignored when discussing the warranty.

Dave M.

I've only been working with Stan's heating and air conditioning for 3 hours and I like the way they are doing business. From scheduling to the initial inspection to the parts department and back to scheduling the repair, it has been smooth, professional and affordable. Stay tuned for the repair.

Rodney A.

I give them two stars for being responsive. But their pricing is simply not competitive. Also their services did not meet my needs as I was asking for things related to a remodel as well as a quote for normal service. And it seems strange that they would install a tankless water heater but refused to Accommodate replacing my toilet and moving the waste drain line. I also needed to replace the sink with the New supply lines and a faucet, But they wouldn't even give me a quote. I also asked them to give me a quote to replace my Shower faucet mechanism as it has been corroded Do the mineral deposits. Again, no quote was provided.

Lastly, they showed me a quote for the tankless water heater and then they said they sent the email but I've never received it. I asked if they would price match and they couldn't confirm they would or wouldn't. I asked if I could choose my own tankless water heater as theirs seemed to be a bit pricey ($7K), and that was a negative. They also mentioned I'd have to get an electrician to install power prior to the job, as that wasn't part of their work.

I consider this company to simply be predatory.

Johnny R.

Steve was fast, knowledgeable and friendly. New water heater installed right away. Highly recommended!

Max T.

The water shut-off valves feeding our washing machine were frozen, needing replacement. Javier from Stan's arrived promptly and explained that the current hardware was not to code, and explained the different valves and what is and is not permitted. He gave us a reasonable estimate, then did the work quickly, and did a thorough job cleaning up the job site. Thanks to Stan's and Javier for quality work. (We also use Stan's for HVAC work.)

Katie R.

As an update to this review, I have been trying to call Michelle E. at the number listed in her comment for a week and a half with no response to my several voicemails. Stan's no showed me for the appointment I had set with them last week (5th appointment overall for the same issue). A supervisor was supposed to call me back today and again, I've received no response. It's truly disgraceful at this point.

Kathy M.

We have been using Stan's Gold Service for about 10 years. It is very reasonable and they help assure you actually use it. If I haven't scheduled my tune-ups, they call and remind me so I'm not wasting money. Jeremy came today and was very thorough and helpful. We continue to be pleased!

Mark M.

I received a written estimate from Stans to replacing my air handler. The salesman called me back several days later and said the price had increased by $1200.00. Stans was significantly higher than the other contractors I contacted. I ended up using Lakeway AC & Heating who did a great job and billed me $3200.00 ,exactly what their estimate was. This is second time I posted this review , for some reason it was removed. I received a response from Stans saying the additional expense was for a different unit. Not true , the attached invoice was increased from $4499.00 to $5700.00 , same equipment. Scroll to find Sage's review on 02/21/2022. This is what he said: "Quoted one thing, then at time of service $1300 surprise charge. Did not go with Stan's but surprised by this even with quote in writing/email.".