Stanley Plumbing

Kais A.

Do not hire this company. They signed a contract with me, cane the first two days on time and the disappeared BSing their way saying they have emergencies. Took $3,700 and about $2,000 worth of damage. Also they took my tools with them. I have my law suit against them so we'll see where that goes. Christian showed up to my house high (I have videos) always late and had a fight with his coworkers that scared my kids. They were arguing in the stairs and in my front yard. This is a trash company. He has drug addiction which I was not aware of. Don't do it!!!!

James W.

Stanley recently replaced our kitchen sink, rerouted a number of pipes that they found not up to saftey code, and much more! Called the night before an setup to be seen the next day if possible, great with getting us in there busy schedule. Communication with where the team was that was coming out an a window of time given for ETA. All of the team members that showed up were very polite an courteous despite covid19! Worked for hours an were busting butt to get the job done as we have a 16 month old that was napping shortly after they arrived. I loved that they did a inspection before giving us a quote an explained everything. They also found 2 faulty stop valves that could have failed an caused damage to our house. The price/hours the team were working on our home was more than fair. And yes Stanley deserves to charge a little more from there competition because they are that good an fast lol.

We will be dealing with Stanley going forward for sure.

David G.

CON ARTIST, SCAMMER, THIEF. This company is a joke. I needed my water heater worked on. I recently purchased the home and the 85 gallon Marathon $2500 water heater went out. The owner Christian came out and said that it could not be repaired and the tank would have to be replaced. While he was downstairs making an estimate for the replacement, (I'm in a wheelchair and couldn't go down with him) he without my knowledge disconnected the tank and took it to the back door of the basement. When he came back up with estimates for replacement, the pricing was ridiculous. I told him that I would like to talk to my wife that night and I would get back to him. He went back down to clean up and then one of the kids that worked with him brought me an invoice for $410. For the diagnosis. Later that night I spoke with two other plumbers and called the manufacturer Rheem. The other plumbers said that the tank has a lifetime guarantee and that the issue could have been repaired with replacement parts. They also gave me estimates for new tank setup IFneeded for less than half of Christians gouge estimate. My wife went down to get info off of the tank (now by the back door) so that we could call Rheem to ask some questions. The tank was GONE. Christian hauled away my old tank without my Knowledge or Permission. Just like he disconnected it without my knowledge while he was originally downstairs. He STOLE my lifetime guaranteed tank. I called him first thing the next morning twice on his cell and left a voicemail. I called the office and spoke with a lady and she said she would get in touch with Christian and see where my tank was. I called back later that day only to get the full voicemail box. I believe that he saw that I live in a nice neighborhood, was is a wheelchair and couldn't watch his work and he saw a great tank that could be repaired and decided to take it for himself by saying it couldn't be fixed and then try to price gouge me on a new setup. My wife is irate. I'm going to file a complaint with the licensing board and possibly call the sheriffs dept. Not sure what to do to at least get my tank back from this crook. They won't answer any of my calls. I see that their has already been a disciplinary action against his license before and hopefully if the board gets enough complaints they will pull his license. I'm hoping a police report will help them with their decisions. For anyone reading these reviews it looks like he get great and horrible reviews. Don't take the chance of getting ripped off and your house burglarized. Stay away. Stay far far away.

Sanjeev W.

Stanley Plumbing is easily the most trusted Plumbing service in the Front Royal area. The difference is their Plumbers are experienced and know what their doing vs. many other companies that will come to fix a problem but instead make things worse. All of their plumbers can do a complete fix so their not sending out multiple plumbers to cover multiple days. My experience has always been great with them from the initial estimates to the fix. Great customer service line too that is always available when needed.

Megan C.

Worst experience I have ever had. I would never use, nor recommend anyone To use this company. They asked that I use PayPal to pay them, then when I did, they spent the whole evening and next two days harassing me because the way they told me didn't work correctly and they needed their money ""right then"". I was at snowshoe with my family and between Saturday night and Tuesday morning, 42 emails. THEN they wanted to refund my money and me pay a different way. When I told them I was out of town and would be back in about 4 hrs they waited outside my fathers house for me to get there(which I don't live there, I was paying for a repair for my elderly father). When I told them I would pay them when my money was refunded, they stayed harassing me. I wrote them a POST DATED check for the 30th (which is when PayPal said my money would be returned) and instead they cashed it yesterday... they gave me 150.00 off my bill, but that left 725.00 for them to snake a toilet, and 36 hrs of harassment, plus cashing a check that I did not authorize them to cash. I have never been so displeased..

Motordoc 9.

Don't use this Company!! The owner Christian will come out in an emergency but will ask for 1/2 down before starting the Job. Once started he will leave and say he will be back. Good luck ever seeing him again & if anyone does show up days later or if at all, it will be with Teenagers that are not fit to fix anything. I doubt this guy is licensed to do plumbing. The work he does do is not up to code and is subpar. I disputed the work after all the work done failed with my Credit card company and had to redo all the work he did along with replacing all the parts he installed with up to code and reliable parts. He left me with a real mess and had nothing to say but the work they do is under waranty. I wouldn't call this guy back if my life depended on it & wouldn't suggest this guys company to my worst enemies. Check the better business bureau to see what I mean about this company and Google reviews. My bet are the good reviews on Google are his own people posting good reviews for him. This company is a real scam. Watch out!

Cg P.

Over priced and didn't even cleanup after they were done. Bathroom floor was a mess. Left scratches on the chrome sink handles. Will never hire these clowns again.

Amanda N.

The owner of the company came out to give us a free estimate and diagnose a problem. He was over an hour late (and then seemed rushed the whole time he was here), was incredibly arrogant, rude and condensing. He pretty much refused to talk to me and wanted to deal exclusively with my husband. Luckily, we chose not to use him because after all that his diagnosis of our issue was 100% wrong. Steer clear!

S J.

Employee sent to start the project was here for most of the day, but didn't get much of anything done. Owner was nice initially, but then there was a problem and he had a bit of a meltdown/tantrum, inviting me to sue him. Horrible way to treat a customer and very unprofessional.

Sherry M.

Worst service! They made a mistake when they fixed the leak in our shower. We made two appointments with them & Christian Stanley himself said they would be out to fix it 2 days in a row but never came. He told me to buy the extender needed to fix THEIR mistake. I went to both home depot & Lowe's & neither store carried said part. He was rude when I spoke to him & said that the company we had come in to fix the tile they took out should be able to fix it; when he stated the first day they were supposed to come out he would not charge us for. The tile company ended up having to buy supplies to MAKE the part needed to fix it & charged us (rightfully so) $250. Stanley plumbing owes us this money & have yet to reimburse us! Never again will I have them in our home!!! DO NOT HIRE THESE CROOKS!