Stang Plumbing

Bob B.

They installed a new water heater for us on Thursday.
Zack arrived right on time. He was very friendly and professional. He removed the old water heater quickly and installed the new water heater in no time at all. He used copper pipes for all his work and his work was very neat and tidy. He cleaned up the entire area when the work was completed. I highly recommend Stang Plumbing.

Heather W.

We've had Stang out a few times over the years and I just realized I hadn't reviewed before.
Most recently, they installed a new garbage disposal for me. They showed up right on time and finished super fast.
We've also had them out the day after Thanksgiving for a clog repair (pro tip, potato peels are not your stack's friend), a water heater issue, and another time for a toilet repair.
Always professional, friendly, and quality work.

L K.

Visit one: wet floor under sewer pipe, drippy faucet, gurgle sound from all sinks. Diagnosis: melted snow and a fixed worn part in an inexpensive, older faucet. Cost:$300+ Pricey, but then, right after...
Visit 2: wet basement from backed-up sewer line, which turned out to be the real source of the original wetness, go figure, not snow. At first attributed to incorrect former pipe installation but then realized it was further down the cast iron pipe; snaked and found roots. $1200+. I was asked, but turned down, camera.
Visit 3: When raw sewage poured into the basement the same late afternoon, I called and was told to shut off the water, which I did, although the waste was flowing through the end of the sewer pipe which had not been capped off. Came by in the evening til 9:30 with a different plumber who effectively removed much more root system clogging the drain (also used video, which I have with Stang's name on it). About $1,100+ more. When I called and asked why it took so many visits, I was sent the video and told to claim it to WSSC next time it occurred, which I felt was dismissive.
My reviews are fair for reasonable efforts. I don't have that many of them. Some are exemplary, and the reasons why are stated. Neighbors have been discouraged by repeat visits from this company to cure a problem that should have been fixed at the first, so it seems like a pattern.

Attacking the character of a customer must be easier than having a reputation you can stand by.

J W.

Stang Plumbing certainly act like they don't want to have repeat customers. They have very poor customer relations. They routinely charge to come to evaluate the problem, and they said that this would be subtracted from the total charge for the repair. In my case, they did not subtract it from the total bill, and when I questioned it, they refused to honor their commitment. Although the manager took my first call and said he would get back to me, he never called me back and then he failed to return several phone calls.

It is also worth noting that they are on the expensive side - the hourly rate is more than 60% higher than other plumbers in the area, and they add an hourly charge for the helper who accompanies the plumber as well.

Joe S.

Almost $200 an hour. That is not acceptable. We paid for the work and will never use them again.

m r.

Unfortunately had several issues with this company and would not recommend them. Aside from having a high hourly rate compared to others in the area, much of the work was done improperly. They had to return several times to fix their work. And during a minor repair job, they caused larger damage that we then had to pay them fix! If you have to use them, make sure you get a written estimate before they begin the work and understand their warranty policy. But I would highly recommend using someone else, as there are plenty of other better choices in the area.

J A.

They have lost a repeat customer. We enjoyed their professional service and quick reaction times. I don't even mind paying for a $14 part to be installed for $400 - we had valued the ability to fix it right and be able to address an issue so that I didn't need multiple trips to the hardware store.

BUT, when the latest repair failed less than 48 hours later, I called and learned the following: No guarantees - period. You're taking your business elsewhere, fine. You're going to give Stang Plumbing a poor review, ok.

I'm bothered by any professional service that has no reasonable expectation that the work they provide actually solves the issue.

When working with Stang Plumbing, exercise your right to test the fix to your satisfaction. When they leave and you've signed off, they won't be back for free.

Jessica F.

Just wanted to express how fantastic this company is to talk to! I just spoke to the owner for almost ten minutes as he walked me through an issue I was having with my hot water heater. At no benefit to him he helped me fix a problem I was about to pay $200 for! I will run back to this company next time I have an issue.

Karen N.

I wish everything in m life was a reliable as Stang. Our house was built in the 1960's, and it has needed a lot of work over the last 27 years that we have owned it. When you take time off from work to be there for a repair, you want it fixed right the first time, and Stang never let us down. Recently I needed an old toilet replaced in a hurry, and they had a new one installed within a few days. Everyone they have sent to my house has been polite and helpful. I highly recommend them.

Paul H.

We bought a gas range for Sears. We were switching from electric to gas so we also needed to have the gas line extended to the kitchen. We paid for Sears installation company give an estimate on the gas line. I guy came out, took a couple of pictures, then three days later someone called and named a price. Sears took forever to get our oven, so it gave us time to think that maybe we should get another estimate. My realtor recommended Stang. They came out for free. Their man spent a lot of time with me explaining the process and gave me some options with regard to costs. They gave us a 3-page detailed estimate that came out to about $500 less than the Sears company. They came out on time, arranged all inspections, and did great work.