Standard Plumbing Supply

Jenifer W.

Standard Plumbing - Concord: Parts Department
Fantastic customer service! Ernie, at the parts counter, is an absolute stellar employee. Our access valve to our tub drain pipe under the house ""broke off"" when I tried to unscrew the cap. It turns out that the previous home owner (15 years ago) adhered a plastic pipe to the existing cast iron pipe with what looked to be silicone and when I turned the cap, the seal broke... at 4:45pm. I ran down to SP and Ernie greeted me with a smile and listened attentively to my situation. Expecting him to hand over some more adhesive and send me on my way, he instead found parts to get the job done RIGHT. He explained how to install it without patronizing me as a woman. Unfortunately, one side of the part he gave me did not fit over the existing pipe under my house - my fault for not measuring it before I came into the store. Since it was after hours, I had to return the next morning. As soon as he saw me, he knew it didn't work and went back to solving the problem with an alternative solution. This man went out of his way to accommodate me. He gave me encouragement to get the job done... and it WORKED. I was able to fix a problem on my own, without having to hire someone, and I was able to do so because of Ernie's excellent customer service.

s. t.

After starting my search for our master bath's remodel fixtures at a small and pricey boutique bath showroom and at the usual local plumbing supply store (both near downtown Walnut Creek,) I was so happy and lucky to find Standard Plumbing! They have a large beautiful showroom with easy parking and access from the highway. It was my quartz fabricator in Martinez who called them when we needed to find a very shallow sink.
Dede responded immediately so I made an appointment with her. She was very knowledgeable, patient, and thorough in helping me decide between the many styles and feature options. And the prices were very competitive. I compared the Standard Plumbing prices to a few online plumbing sources. Standards prices were about the same or less for most of the items. The couple of items that were a bit more were definitely worth the difference given all the time, expertise and personalized service that I received from Dede.
Adam, who is leaving to manage the new San Jose store, was also very friendly and helpful if Dede wasn't in. The whole place is very well run. All my items arrived on time and were inspected before I picked them up. Moreover, when I wanted to inspect the medicine cabinet myself, the guys in the back didn't mind reopening the box and unpacking the item to show me before rewrapping it again. True customer service along with great selection and prices. You can't ask for more!

Bradley M.

After spending $2,500 at Standard I called to ask a question about one of the valves I purchased. I was told to call Moen. When asked if they had knowledge of the products they sold, I was told ""I am not a plummer"" I have never has such bad customer service.
I strongly recommend not purchasing from Standard Plumbing if you need advice on how things work.

Cynthia B.

As an interior designer, I strive to work with the best showrooms and people to provide clients with excellent products and services. At Standard Plumbing, the general public will find both. Adan Vargas, sales representative at Standard Plumbing in Concord really knows plumbing, fixtures, and products. He is easy to work with, discovers products that fit into the budget, offers suggestions that one may not have considered, and makes the entire process easy. He has great relationships with manufacturers and works hard to make sure products are delivered on time, on budget, and in perfect condition. Standard Plumbing's delivery service is top notch and all their representatives are knowledgeable as well. Whenever you want friendly service, professional advice, and top quality products, Credits cards are accepted. I suggest Standard Plumbing and Adan Vargas. I'm a fan.

Connor P.

My first yelp review and this place is worth the effort
Our first visit here was for a part on an old toilet that broke on our son's graduation day,talk about stress
When we walked in the showroom it was very busy but we were still greeted right away. The plastic bag in our hand must have been the clue we were looking for a parts counter because thats what the man asked and showed us the way. This place was even more busy, but everyone was laughing and joking while they waited their turn. This must be the place to be! It was like Cheers for contractors,with a comedian behind the bar! The staff was running back and forth to shorten the line but noone left when they were done, the customers helped us find our part while we waited for our turn,bottom line,we were in and out in 20 minutes,stress gone and we were both smiling and laughing all the way home. What an experience!, only wish we could have stayed longer. Our second visit was to replace that old toilet, the staff was very friendly and knowledgeable,an equally pleasurable experience. Now we know where to go for that upcoming masterbath remodel!

Jack E.

I have been putting together a full bath remodel and had been to General Plumbing in Walnut Creek a few times and it was clear all they wanted to do was have me send in my contractor. This was in the showroom part, not the service section. I heard about Standard Plumbing and although they are much harder to get to, I went and was delighted. Concededly it's takes a bit of time to be helped, but once you are they are willing to walk you through each step of the plumbing world which now includes a lot more than it did twenty years ago.

They were very willing to help match styles between manufacturers and to work out the features I wanted like anti scald and thermostatic controls.

A great place to buy and to get professional advice.

Fatemah N.

Service and experience was great. Adan was my sales/service representative and he was awesome. He took his time to make sure all her needs are met. The prices are great at this store and there's lots of options to look at in their showroom.

Lisa T.

Zero customer service! I walked into the showroom mid day and there was not one person there. After about 10 minutes of looking around I waved a someone sitting at his desk and he casually looked at me and didn't say a word. I saw others in the storage room but not one person came out and greeted me or offered assistance. Needless to say I won't be coming back to buy anything here.

Julie M.

Dede really helped helped me fix an issue with an item I ordered. She really helped me out of a jam! She was also very helpful with showing me a lot of options for a variety of products I was purchasing. Paul was very informative and helpful as well, as were all of the guys there!

SF M.

I can not imagine better customer service!
I called Standard Plumbing to enquire about a replacement part for a faucet I didn't even buy from them. I was blown away by Dede's willingness to help me. She was willing to see if she herself might have the piece I needed even though she no longer carried this particular brand in her store.
In the end, she was able to help me get the missing part from the manufacturer free of charge. She absolutely made my day, as I needed 2 pieces that the manufacturer initially told me cost $34 each. ..they were missing from the box when I purchased the faucet. Dede didn't care if I purchased the faucet from them, she just wanted to help me get the parts.
Imagine what kind of customer service they provide when you actually purchase an item from them! I'm impressed!