Standard Plumbing Supply

Fatemah N.

Service and experience was great. Adan was my sales/service representative and he was awesome. He took his time to make sure all her needs are met. The prices are great at this store and there's lots of options to look at in their showroom.

Lisa T.

Zero customer service! I walked into the showroom mid day and there was not one person there. After about 10 minutes of looking around I waved a someone sitting at his desk and he casually looked at me and didn't say a word. I saw others in the storage room but not one person came out and greeted me or offered assistance. Needless to say I won't be coming back to buy anything here.

Julie M.

Dede really helped helped me fix an issue with an item I ordered. She really helped me out of a jam! She was also very helpful with showing me a lot of options for a variety of products I was purchasing. Paul was very informative and helpful as well, as were all of the guys there!

SF M.

I can not imagine better customer service!
I called Standard Plumbing to enquire about a replacement part for a faucet I didn't even buy from them. I was blown away by Dede's willingness to help me. She was willing to see if she herself might have the piece I needed even though she no longer carried this particular brand in her store.
In the end, she was able to help me get the missing part from the manufacturer free of charge. She absolutely made my day, as I needed 2 pieces that the manufacturer initially told me cost $34 each. ..they were missing from the box when I purchased the faucet. Dede didn't care if I purchased the faucet from them, she just wanted to help me get the parts.
Imagine what kind of customer service they provide when you actually purchase an item from them! I'm impressed!

Ania L.

Probably would have been three stars if not for DeDe, she's a gem. A very, very energetic, friendly, bouncy, and helpful gem. Had a leaky toilet that was rather old anyway, so after some online research, and determining that Home Depot's selection does indeed stink, went to Standard Plumbing. The show room is pretty large and there's plenty of options to browse. And yes, you can actually sit on these toilets, they aren't glued to a shelf 5 feet above you like at Home Depot. And yes, I know why they have to do that (it's a Sick Sad World...).

DeDe helped narrow down the options and looked up various models and price points for us, and seemed, well, genuinely passionate about her job. And ended up finding a great toilet that was exactly what I wanted for the right price (I'm cheap). Also helpfully pointed out that CoCo county is running a rebate program if you buy a water-efficient toilet and helped get all the information lined up for me. Over a 100 smackers back, score!

I have another toilet in my downstairs bath that needs replacing and will surely be coming back here. OHH, and it helps that Black Diamond Brewing Co. has their tasting room right down the road. Cuz everyone needs a beer to celebrate a new throne!

Karen M.

I have had the WORST experience with this company in Concord, CA. Their sign at the front door says Monday-Friday 7 to 5. I went on a Saturday and left because the sign said Monday through Friday only. I went home to look at their website and noticed that they do have Saturday hours! I was there when they were opem, but left because of the incorrect sign.

I went back on a Monday at 7:50 and the doors were locked. I walked around the side and a man said that the showroom is open at 8. I said that the sign says 7-5. He said 7-5 is for contractors and that the showroom hours are different. I asked when I should come back to get service from the lady who works in the showroom and he said that she'll be in at 8:30 am. So, I went back at 10:00 only to find out that the lady comes in at 1:30 on Monday!!! I will NEVER give my business to this company!!

Wayne C.

Plumbing. It doesn't get much more exciting than that. So if you have a ""plumbing event"" you want to get through it as efficiently as possible.

I recently purchased a replacement valve from another store and found my faucet was still leaking. After trying several fixes, I decided to stop by this company on a recommendation.

I am taking my time to write how helpful they were. They had exactly what I needed. They understood what I needed, what I had done, and that it should have worked! Without my asking, Mark offered to take back my new, new valve (!) if it didn't actually make things better. And even better, they didn't need to! I am now drip-free!

Blake W.

Customer service in the back was absolutely terrible. I needed a small part to a faucet that they sold and the guy was not even willing to call the manufacturer to see if we could order it. After one hour and a gentleman from the Manteca store taking over, we called, found the correct part and got it ordered with a promise of a phone call when they arrived, knowing I had a huge dinner to do and needed the pre-rinse sink sprayer.

Surprise...no phone call when the part arrived. I even called first thing to remind them to call me when the part arrived. I had to call again after 4pm and they said that the parts came in around noon...was not happy at all!!!

Diana G.

We are a stone fabricator in Concord, we send all our customers that do not already have their plumbing needs taken care of to DeDe she is THE BEST!!! We have also let all our contractors, plumbers, and designers know about her. We look like the good guys when it is DeDe who is doing ALL the wonderful work. The showroom is great for one who is not sure what they need or want, but if it is not there, she will show them more options from her many catalogs, she is so knowledgeable! She gives our customer the best customer service, and prices, we hear so much great feedback it is unreal. I refer he to friends and family as well. SHE IS THE BEST!!!! SHE GOES THE EXTRA MILE IN CUSTOMER SERVICE AND PRICES EVERY TIME. We never hesitate to refer Standard Plumbing DeDe is definitely the place for plumbing stuff. We have being referring people there for over 5 years and still to this day she comes thru each time.

SUSIE G.

We went to this showroom April 29, and we were impressed with the products they had. We were so impressed we bought a bathroom sink, a kitchen faucet, and bathroom faucets, to the tune of over $800. I used my charge card. We were told that we would be called when our shipment came in. 2 weeks, maybe 3, went by. No phone call. I called. The kitchen faucet was in, but no bathroom sink. We picked up the kitchen faucet and were promised that the sink must be on its way because it was being shipped from Utah, and how long could it take?? Long story short, by June 4, after 3 trips out there, they finally admitted the sink was never coming. I ordered a different. Perfect! There are lots of them in stock! 4 business days tops. I called them today, June 17, and DeeDee told me she never ordered the sink, even though she knew all of the trouble we had, and the fact that our bathroom remodel is starting tomorrow. Oh, she was sorry! We could have the floor model. She would have it boxed and ready for us. We got there, and it was still on the showroom floor. My husband had to disconnect it himself and we had to lug it to our truck. No hello. goodbye, nothing. I will never, I repeat never, do business with this company again! I have never seen such imcompetence.