Stan The Hot Water Man

lee k.

My water heater pilot light wasn't staying lit. It is 12 years old, and the gas co. tech said it needed a new thermocouple. Given its age, I figured it might be more cost effective to replace it, so I started calling around. One place said they didn't actually do this, and recommended Stan. The phone representative was helpful and clear in letting me know what the possible fees were, and they were able to send Darrin out same day. Darrin called to get details before he arrived, and said that my water heater should last a lot longer, and that he was going to fix it - and if he couldn't, that they would apply the service call fee to my purchase of a new one. Their quoted cost to replace that part was $100 less than that of another company I called. He got it working, cleaned under the heater (a lot of weird junk had collected there) and so far it is working fine. Darin also quoted a new heater while he was here, and we discussed pros and cons of different options. He was masked up, and kept a good distance. I will definitely call them when it's time to replace this heater.

Joel S.

Recently our hot water heater failed to start up after returning from vacation. A plumber we had used in the past, and liked, was booked out for several weeks. But he recommend Stan the Hot Water Man, who came out the same day, found the problem -- needed new thermo-couple -- and did the repair. Bonus -- while cleaning out that area of the heater, the tech gave us confidence we had a number of years left in the heater, and then we discovered to our delight that the cleaning also improved the heating. Now we get more hot water at the same setting. Whoo Hoo for these guys!

L Z.

I had several bids for replacing my 17 year old tankless natural gas water heater with a new high efficiency unit of the same type. I had several different design ideas based on floorplan changes I want to make to my 1950s house. In the end, Darin from Stan the Hot Water Man gave me the most reasonable bid while dealing with some special requests I had for pipe routing. We had to add a little to the original bid once we found what was behind the walls/under the floor, but it was still reasonable given time and materials. He also had to trouble shoot a water pressure issue due to the last plumber's work and was able to solve this problem before leaving for the day too. I am very grateful I chose this company and strongly recommend them.

Mike S.

Don't call anyone else if you need a new hot water heater!!!
Easiest 5 star review for me yet. I called yesterday after our hot water heater took a dump. While I had really hoped to get one installed the same day, they were able to save me a time for the next morning.
I got a quote for the same day from another company at $2000 for one with a 6 year warranty. Pretty mech double of the quote from this company. We opted to go take a shower at Motel 6 for $75 and wait a day. Ended up with one with a 10 year warranty installed for a touch over $1100. The installer, Jesse, was awesome!

Nancy G.

the very best in town 5/5 I called Stan, the Hot Water Man, last Friday around 3:30 and asked if a contractor could come out Monday morning. Erica at the Portland office, said Sure, how does 9:30 work for you. I was so pleased that Mason would come out on a short notice. He showed up on time, evaluated my old water heater and left to buy a new one. A short while later he came back with a Bradford White and told me they were the best--made in America, unlike reliance or A.O. Smith. Mason did a super job, and I couldn't have been happier. He did it in less than 2 hours, and the price was a little less. Susan, from BPM management referred them to me, and I can't tell you how thrilled I was to get Stan. Others were quite a bit more. Since Monday, I've told as many neighbors as I could to go with Stan when you are ready. Thank you, Mason! I like the fact that Stan was not pushy and the staff were very approachable and friendly--very helpful, also.
Nancy Gergen

Yuli L.

I purchased my house last year, and soon discovered the entire house are in need of repair/replacements; such as the roof, windows, toilets and etc. The latest development was the hot water heater. It's been here since 2000, and it finally died.

By the time i discovered the massive leak, i panicked and tried to find anyone who can cone asap! I went online And found 3 different companies. One never reply, one said they were booked til next week, the third one said they no longer serviced hot water tank; but is willing to recommend Stan the hot water man.

Since there's no time to waste, i called Stan right away. A lady answered the call, and I explained the situation quickly. She ensured me a technician in my area will give me a call and drop by today. That was a great relief and calm my anxiety immediately!

Kenny came over to inspect the situation, and ordered a new hot water tank right away. I downgrade from 50 gallon to 40 gallon, knowing the small one can handle 5-6 ppl with no problem. I was glad to be given the opportunity to chose!

The next day Kenny called and informed me he'd be 2 hours late due to some tricky water tank situation. I appreciated he kept me informed and felt my time was respected. When he finally arrived, he went right into work. He unloaded both tanks, sew the metal stands to the right height to align the water tubes correctly, secured the new tank and tested there's any gas leak. I was there to watch him installed the tank and I ask many many questions. He was very patient and helped me understand how hot water heater works and etc. The final/total bill was $970, I think that's a reasonable price to pay for such prompt and good service.

Overall, I'm really happy with the company and it's technician. I'd recommend both whenever you need any hot water tank service ASAP!

Kes J.

We have used Stan the Hot Water Man on two occasions. Recently, the gas hot water heater (50 gallon Bradford White), stopped working. The unit was less than 6 years old, so we were shocked when NW Sundance Services left us an estimate of over $1,200 in repairs (not covered by our home warranty) on top of the cost of a new hot water heater. I immediately called Stan the Hot Water Man to get a second opinion even though they weren't covered under my home warranty. Kenny came to my rescue. Not only was he able to diagnose the problem (flex hose), he carved out time in his day to come out the next day. I gladly paid the $160.50 fee and will only use Stan the Hot Man for hot water heater issues in the future. If you are looking for a fair, competent, honest, highly reputable company for your hot water heater repairs you can't go wrong with Stan the Hot Water Man. Kenny you rock!

Dan P.

Water heater died, called Stan the Hot Water Man. Receptionist said a repairman would call me to set up an appointment.
About an hour later I got a call from Rico. He asked me to send him photos of the set up and the water heater so he could see what to order.
I did and he sent me an estimate of $970.
Next day Rico showed up. He's very personable, great guy. I told him if he needed any help carrying or holding anything let me know.
I went in the house, about an hour later he knocked on the door. I thought he wanted help carrying out the old water heater, but No. He was done!
Wow! I was sure it would take much longer.
In less than an hour later I was showering with hot water again.
Rico's a great guy, hard worker and fast.
Total was $975, told a friend who had his water heater replaced about a year ago. He said I got off cheap. His was about $200 more!
Very happy with Rico and Stan the Hot Water Man!

Gary G.

First step to quality repair is knowing who to call. For our specialized heat system that is Stan the Hot Water Man.
Left email over the weekend and received a call Monday 10 AM that they will arrive in 15 minutes. Tech Darin-diagnosis, part on truck and repair done in 15 minutes.
Every time Stan H2O is called, they deliver superior service for us.

Linda C.

I've had 3 experiences with this company over the last 8 years. Every single one has been a positive one. Today we had to have our gas hot water tank replaced. They responded quickly, replacement only took an hour and the price could not be beat by their competitors. I highly recommend them!