Stan The Hot Water Man

Michelle T.

Update: the company pulled through and sent a very capable and professional young person named Mason. I have a hot water heater and my blood pressure has, thankfully, gone back down. Changing a one star to a three star review.

Read original below:

If this company tries to send a guy named Sam out to you, hang up and call another company. After a lot of bad communication (and potentially worse as he seems to have scheduled me for his day off and wasnt communicating with his company about our meeting and quote...hmmm) I nevertheless met for a quote and scheduled with him. I texted him directly today about our installation appointment to confirm and he calls me asking what was wrong with my water heater. He didn't even remember me!

Someone else is being sent out this afternoon to do the job. Hopefully all goes well. I'll update when all is said and done.

Erica S.

My expectations are so, so low when it comes to having contractors come out to the house. They usually disappoint you in time, cost or quality (or all of these astoundingly at once).

Well, Stan the Hot Water Man has forever raised that bar! They were absolutely AMAZING. This is what hiring a professional should be like.

I contacted Ian at Stan the Hot Water Man about a week ago. Not only was his bid the most competitive we got, he was the most flexible with his install schedule.

Fast forward to this morning, he arrived on time and got the job done quickly. Ian even took the time to show us how the hot water heater works and answer all of our miscellaneous questions.

I will contact Stan the Hot Water Man with any service requests in the future - without a doubt!

Daniel T.

Just had our hot water heater replaced 2 hours ago. Once it was connected and the hot water line was turned on, something burst inside our kitchen wall and water started leaking onto our floor. I had to shut off the main line to stop the leak. Now we have no water period. I asked the technician to come back to have a look at what happened. He came back, explained that whatever happened wasn't from his work, that he wasn't a plumber and there was nothing he could do to help. He then left. We at least had cold running water these past two weeks while we waited for our hot water appointment. Now we've lost even that. I also asked if a new gas connector line could be connected to the tank he installed since the old one was bent and twisted a lot (it worried me and I was afraid it might be weakened and have a gas leak later on) but he said that would be a separate appointment with more charges involved.

Scott G.

Special thanks to Sam @ Stan the Hot Water Man!

We'd had some recent work by NW Natural that was causing erratic behavior in our gas stove and water heater. NO HOT SHOWERS!

Doubly, I was leaving on a trip w/ kids and leaving my wife home with problem!

Sam showed up, went through the whole system, even when after hours, to make sure everything worked. Left his card behind in case anything happened while I was out of town.

Big breath of relief knowing we were taken care of.

Thanks again Sam!

Mark V.

The pilot light on my water heater went out some time on Sunday and I didn't realize it until I needed to take a shower Sunday night.

I found Stan the Hot Water Man through their fantastic Yelp reviews and called them as soon as they opened on Monday morning. Their office was able to get me scheduled and Brent was at my house at 10 A on Monday. He was very communicative about when he would be in my area, showed up on time, was very professional, and replaced the thermocouple in my water heater in about 30 minutes. There was no attempt to upsell anything and Brent answered all my questions.

I wouldn't hesitate to use Stan the Hot Water Man for anything else in the future!

Linda S.

Last year when I needed a new water heater, I called around a couple places. Either I received bad customer service or they didn't want the business. I ended up calling Stan the Hot Water Man. I spoke to a gal immediately, she referred me to one of their plumbers who called me back immediately, gave me reasonable quote and installed in a matter of days. I was very impressed. I would definitely use Stan the Hot Water Man again.

Mister A.

Called them a month ago to replace my water heater and got a quote from the lady over the phone and idea of when they could install. Then the heat wave hit Portland so I decided I would call them back later to schedule the job. Called them last week to schedule the job and I spoke with a man this time who took all my info and said he was going to have his tech in the area call me right back. That was about a week ago and I never heard back from them. I'm glad I didn't have a broken water heater because I was under the impression I would be getting called back the same day and I literally waited for the call. Still haven't heard back from anyone.

Chrissy J.

I just wanted to say how much I appreciated this place for their very fast and friendly service. My pilot light would not stay lit on my hot water heater and I had already been told by one company that they didn't work on my brand and another company said they wouldn't work on anything older than 8 years old. With Stan the hot water man I got a call back within 30 minutes and they were at my house 10 minutes later plus they said my hot water heater was still under warranty so all I had to pay for was the labor. Johnny replace the switch and I have hot water again!
Thank you guys very much

L P.

How do I give them 6 stars? Rico arrived this morning on time to repair my hot water tank. He was very professional and quickly brought it back to life. The cost was MUCH lower than the bids I had received from others. I just had the best hot shower ever. Thanks Rico!!!!

Chel M.

When my husband dragged out of the shower and announced that our hot water wasn't working, we initially went on Thumbtack to get some quotes. They were all over $140 and we were convinced we could get a better deal.

I mentioned it to my mom, who said I should call ""Steve the Hot Water Guy"" because they were fast, upfront about costs, and didn't nickel and dime you over things. She gave me the number which I promptly Googled to discover the correct name of the business. Which is good, because I personally prefer my service people's company names to rhyme.

It was actually Brant (the Water Heater Mant, as my husband and I referred to him) that came by our house the day after we called, and he was fantastic. Turns out our water heater's pilot light went out, possibly due to a leak. He recommended we get a new one but it might not be necessary. If we did, he would deduct the price of this initial visit from the cost. Pretty awesome!