Stahl Plumbing, Heating & Air Conditioning

Sonny B.

We got a new kitchen faucet cartridge installed in our Moen faucet in late August 2014. Now the faucet handle has become extremely loose to the point that the faucet will fail soon. We have never had such a problem with a faucet until Stahl did their apparently shoddy installation job. And yet, as of mid June 2015, Stahl won't stand behind their work or their apparently meaningless one-year work guarantee because the cartridge is not leaking.

Devika M.

I have used them a few times but on the last job the technician was really impolite and disrespectful.

Lorraine T.

I hired them to install a gas line to my fireplace. They drilled a hole in the wall and pulled copper tubing through the wall! It's an unsightly mess and copper tubing is NOT up to code - I now have to find a reputable company to re do the job and endure the hassle of forcing them to compensate for the hole in my house. This is turning in to a nightmare. I've hired them before with good results - I guess this job was beyond their expertise. I agree the women on the phone are beyond rude. Also, new estimates for this job are much lower.

FName L.

regarding Swissvale location... grossly overcharged on part. Called ahead of service appt and got an estimate for labor and part. based on that info, we moved forward with Stahl vs another local competitor. Came home to see the invoice and the part was approx $120 more than quoted. Called back next morning to dispute (phone was passed around their office without any professional transition) and was told they didn't have specific part info when initially quoting. (Then why/how do you provide an estimate?!) Their 'solution' was to have the tech come back uninstall the part, and we could proceed with another vendor. Customer service was poor at best. Will never use again.

Cynthia S.

Pros and Cons.
Pros-did the job well that I hired them for.
Cons-rude telephone women, had to call twice to get on the schedule and both women were rude & acted annoyed that we needed help, when he was working and I went upstairs he put a Stahl sticker on our furnace overtop of the service company we already use. (I ripped it off and threw it away) will never call them again.

Don S.

We've used them 3 times. Hot water tank good job. Quick work and straight up pricing. Next time out thermostat wire got a nick in it and furnace shut down. The guy came out and didn't replace the wire but just replaced the fuse it blew. Which was fine but for $90 hour rate that took him 10 minutes I would have rather replaced the wire.
This last time I got a new wifi thermostat and needed an upgraded wire. The guy was nice and everything but soooo slow. When he replaced the thermostat he didn't use the old holes to attach the new plate and instead left a drywall anchor exposed in our wall beside the thermostat. The holes lined up perfectly with the old one ( both Honeywell ). Didn't use a drill either to make new holes I think he punched holes with a screw driver because there was a bunch of debris on the floor I had to clean up. It took him almost 2 hours to do all this ( milking it.. ) everything was just done sloppy. He didn't put a screw back in the furnace door. Didn't fully tighten the other screws. He spent an hour zip tying the new wire which I told him I would do. Sorry but I'm not paying $90 an hour to zip tie. Probably would use them next time I need a new hot water tank but they won't be around My furnace or AC again

Kelly B.

They STINK!!!!!! They waisted my whole day promising someone would be at my house with the right parts. Then they arrive and they don't have the part even though I told 3 people the brand!

Shannin Z.

Just tried calling to see about getting a plumber to look at a couple busted pipes. It was a Saturday afternoon, but their website says they pride themselves on someone always answering the phone 24 hours day. The woman I spoke to immediately asked me if it was an emergency when I told her it wasn't strictly an emergency she told me to call back on Monday morning. End of call. In my mind it wasn't an emergency because I'd turned the water off and therefore water was no longer filling my garage. I guess I should have been more clear, but based on her phone etiquette, I probably didn't want to talk to her anymore anyway.

Diana P.

These people are rude and disrespectful. I attempted to call for a service and ask questions and was talked down to like a 5 year old (possibly because I'm female) and then hung up on because I was asking too much. Things like this make me want to go to school to learn plumbing so I don't have to rely on such incompetence

Brandon T.

I had an emergency plumbing situation at my house. A pipe had burst in my basement and water was leaking everywhere.

I called Stahl at 11:30 at night when I saw they did 24/7 plumbing. I spoke to an actual person who took my information and they had a plumber call me back within 15 minutes.

Stahl came out that night fixed everything. They were honest and priced fairly.

I was worried they might try to price gouge me because it was an overnight call, but they did not. I would recommend Stahl to anyone looking for a fair price for emergency work.