Staggs Plumbing

Ralph J.

A late review but one I need to give due to the great service provided by Staggs Plumbing.

Last year after purchasing my house I had them come to look into issues with the shower controls not turning well. In the process of this, they found that my hot water heater had sprung a leak. They gave me a quote for the replacement as well as the work to replace the shower controls which were 30+ years old.

After researching a bit further I went with Stagg's and I am grateful I did so. The replacement for the hot water heater was pretty standard, but the shower controls turned into another ordeal. The hot and cold lines were plumbed opposite of what they should have been. In the end, it took multiple hours of work to get the shower controls installed with the correct plumbing, and they didn't charge me a penny more despite quoting me based on a much simpler job. I can't imagine many other companies would have stuck to their original quote even though they had to spend significantly more labor for the task than anticipated.

The hot water heater replacement was also handled excellently including additional safety installations and getting the permit handled. Over 6 months later and all of it has been working perfectly.

Very satisfied with the work, and even more satisfied with their fair business practices to not upcharge when faced with a more daunting task. Highly recommend, and I certainly plan to use them again.

Mike D.

I had a toilet bowl that wouldn't fill and some loose hardware in my shower. They came out within an hour after I called. They send you texts to let you know that the tech is on his way with his name. They also do a very comprehensive follow up to make sure you are satisfied. The tech fully explained the problem, the cost, and the repair needed. The cost was fair. The lady who does the scheduling is very pleasant and helpful. Everything is automated so you know the company keeps up with technology.

Mike K.

I have used this company multiple times in the past but the customer service has went downhill so much to the point that I have to take to yelp.

After the work was finished and paid for (I paid quickly due to our great experiences in the past) I couldn't get anyone to phone me back or provide all the receipts that my insurance company was asking me for. Namely the cost of the inspection to which the receptionist told me "we don't provide a receipt for that". After trying for over a month I've given up.

Anything other then a simple cash job I wouldn't use them.

Yuko M.

Ruth is a nice lady. She is very helpful.
My work is so much easier now since I can count on them.

Michelle M.

Giving 2 stars instead of 1 for the ease of scheduling and convenience of text alerts when they are on their way. We had Staggs out to diagnose and provide an estimate for a leak in our front yard causing a minor flood. They told us it would be $3800 to replace the main line from the water meter to our house, which is what they confidently told us the problem was. They did no digging to find the actual source. My husband decided to dig for himself and found the leak was a buried drip line which we were able to fix ourselves for a few bucks. If we had trusted them, we would be out several thousand dollars for no reason.

Lauren P.

I had a very easy problem (disconnecting my gas dryer from the gas line) and was happy with their response time and the fact they were able to send someone out within 30 minutes of when I called. My only hang up is the fact I could barely get ANY pricing over the phone. I was just told it was $75 for the diagnosis, but was not provided their hourly rate (as my simple issue was quoted for an hour of work from other plumbers). It was a bit higher than I expected, but was happy with their quick work and the plumber's customer service.

Indranil G.

I noticed a leak on the worst time possible ie Friday night and contacted Staggs (seeing their highly ratings on Yelp n Google) and they indeed exceeded my expectations. Randy (owner) himself went through over phone with symptoms and how to contain it as it was hot water leak. On Monday 8AM they were at my place and took care of everything including suggesting the mitigation n Restoration company. All follow-ups were attended and I m exteremly satisfied with their courteousness professionalism and work ethics. A full power 5 stars from me!!!

John B.

do not use this company. i called them to repair a leak and was charged for work that was not needed.

Carole K.

I was really impressed with this company. I called for service and they came out the same day. They were down to earth and explained everything to me and what they could do to resolve my plumbing issue. It's nice to be treated fairly and in a professional manner as well. I had confidence in their skills and their ability to give my an honest days work. Their prices are a flat rate, which makes it easy to budget the job. I will definitely use them in the future for any plumbing issues that may arise.

Steven C.

The owner / manager really seems to care about his business / customers

Full disclosure: I didn't actually use Staggs to do any plumbing work

I called Staggs for a quote to fix a leak on the main water line to the house (the leak was created by a different company). I called at 8:30am and they were able to schedule some one to get to my house by around 3pm to look at it and provide a quote. However another contractor I've used before was able to come by 11am and gave me a quote I liked. So I called Staggs to cancel (so as to not waste their time). The owner / manager called an hour later to check into why I cancelled and to make ensure they were not the reason I cancelled.

This is not something you see often. To me that showed commitment to their business and their customer. If I need a plumber in the future I will have Staggs on my list.