Stafford Plumbing

Rosario M.

We live in a new build. Stafford plumbing did the work. In less than 4 years we have had two leaks through from our 2nd floor into the our kitchen. First time they gave us a hard time coming out due to it not being under warranty. Finally came because the issue was they didn't install the top toilet piping correctly. This second time also wouldn't come out and their on call guy hung up on me saying "I'm just a plumber this isn't my problem and my supervisor said no" and so even though we are paying for their second mistake I would much rather have someone do it right so it doesn't happen a third time. Do not use them. Terrible service and as my new plumber said "taking shortcuts to get the job done fast".

Cindy P.

Just moved into our house in New Braunfels, and needed some warranty work completed. S&S Custom Homes and Remodeling hired a third party to dig the trench for the potable water line supplied to the house. Upon inspecting around the house, the potable water line was noted above ground, and the outer protective sheath was damaged. Even though Stafford was not the contractor that installed the line, they came to our house and accepted the additional responsibility to correct the potable water line. Also, S&S decided to take it upon them self to modify the hot water piping to allow for series connection of the water heaters. In this case, the non-licensed plumber working for the builder used the inappropriate materials to make the change, and also, disconnected the hot water supply to the sink in the process. Stafford came and corrected all of our issues without any hesitation or questions. They were extremely prompt and professional. A special thanks to Frank Gonzalez (Master Plumber) and Andrew Escamilla (Apprentice). Also thank you to Danny Mireles (Assistant Manager) that we have been in contact with through the entire process. I highly recommend this group!

Mike M.

If these guys care for your house like they care for disabled folks, I'd worry.


When I mentioned to the driver that he was blocking handicapped spots he said that he "had a lot of equipment in the truck" and sat down to eat his lunch.