Spencer Home Services

Rick O.

Had a leak in my sewer line, they sent a man out, charged me $385 for an estimate, told me it was normally an extra $250 to use the camera.
gave me a quote for $10,000. I called 3 times and emailed 3 times to find out where the leak was, never got a response.
got the job done for $1000 from another company.

Lee C.

Back in December I called and had someone come out to look at replacing my tub. Told me that he would need a few days to source out the materials needed. I gave him a week and a half before I called to follow up since it was around Christmas time. Was told by the person answering the phone that she would notify the rep and that he would be notified and contacting me. I didn't receive a call back at all that week. I tried again the next two weeks and was told the same thing and still never heard from the representative.

I've used this company before for some other work and they were great. That's why I went back to using them, but this was not a pleasant experience for me. And here I am still looking around for this job to be done.

James C.

Just had a seamless sewer drain done
No digging street or sidewalk
All done from inside home
Rick turner came by for estimate
He scoped the pipe twice once for my wife before I was there and again when I came home he was happy to do it
Showed all the issues and then explained the process how they would do the job
I accepted his proposal because of his expertise and confidence he showed
When his company did the project Cesaer and oscer came they were polite happy and energetic to do the job
They put in new clean but when they re scoped they didn't like the way it turned out so they took it out and re did it
Most workers would let it slide
Great job and I highly recommend spenecer

Charles W.

I was quoted three hundred and fifty eight dollars But it actually cost sixteen hundred dollars to clear my kitchen sin An absolute rip-off.

David J.

I get it, you don't come to Worcester, that's fine. For those in your service area looking for an estimate, it might be helpful to enlighten them on your complimentary camera inspection.

Jenessa F.

We have a commercial grade rain water drain system for our home and after the last storm it began to overflow. As it is a complex system, we had multiple drain experts tell us they did not know how to help, however, they recommended Spencer Home Services. Communication was good and they kept us informed as to when to expect people at our home. The owner is a wealth of knowledge and honest broker who went through, checked everything out and assured us everything was working properly. He made an easy suggestion for us to maintain the system better on our own, and did not even ask for payment for his expert advice and time. Highly recommend!

Robert W.

Worst experience. They charged $1,800 for a job we received a written quote afterwards for $900

Jen M.

We just moved to Peabody and received info about this company in our welcome wagon packet. We wanted to have a bidet removed from our bathroom, and we're nervous about disconnecting water pipes on our own, so I called Spencer Home Services. Melissa was very kind scheduling on the phone and we did get an appointment first thing in the am as requested. The plumber was prompt and it took exactly 9 minutes for him to remove the bidet and properly reconnect the pipes...and charge us $285. I was told there would be a $89 assessment fee, which would be deducted from the price of the work done. It just seems totally outrageous to charge that much for such a small job for a new customer that could have potentially hired them again for other work.....we won't be calling again!!

I am updating my past review of Spencer Home Services!! After reading my review, the owner of the company immediately reached out to apologize and let me know that we had been billed incorrectly. Sheila then contacted me with the correct bill amount and drove out to our house to return my original check and get an updated replacement. Mistakes obviously can happen, but we were really impressed by Spencer Company's quick response and correction of the problem....customer satisfaction is clearly a major factor for them!! Thank you!!!

Max L.

We learned as we were selling our house that our 80-year-old water main needed to be replaced. We hired Spencer after they were recommended to us by our plumber.

Peter was great to deal with - friendly, trustworthy, easy to get in touch with, and straightforward.

The job itself only took a few hours, and barely involved digging up my lawn since they were able to pull a new line underground from my basement out to the street. This was a huge relief compared to hiring an excavator, which would have been about the same price.

I would absolutely hire Spencer again, and would recommend them to a friend.

Kristen C.

I thought I had a routine clog in my drain but as I came to find out, the main sewer line out of my house was broken in 3 places and needed to be replaced. The first quote I received was ridiculously expensive and they wanted to put in a liner. Then I called Spencer. They came right out and explained to me that a liner is like a sock, it takes on the contours of the existing (broken) pipe, it has longevity issues, and is not a great idea. They suggested, ""pipe bursting"" for my particular job which did not require digging up my yard, could be done in a day, and was guaranteed for life and would be transferrable guaranteed if I sold my house in the future. The quote was not the most expensive and it wasn't the cheapest. The cheapest was from another company that wanted to dig up my front yard and my front walk (and take 2 days to do it!). The reason I went with Spencer is because of their years of experience in the business (38) and because the explanation of the work was straight-forward, 1-day, and guaranteed. Nobody else was willing to guarantee their work. Also, they didn't need to dig up the yard! I wanted to be sure, so I asked for a reference. The reference the found for me had the same exact issue and the same exact fix. He raved about the crew that came to do the job and the fact that they cleaned up at the end of the job. And it was done in one day. I signed up and Spencer fit me onto the schedule for an ASAP slot.
My crew arrived early, around 7:15am and worked throughout the entire day until 4:30pm without taking any breaks that I could see. They came with a fleet of equipment that they needed to do the job. At the end of the day, the job was done beautifully and the crew was communicative, kind, and respectful. Keep in mind, this was all done during the COVID19 crisis! I'm incredibly grateful to Spencer for turning a crazy situation into a manageable one and for making me feel like a valued customer. I attached before and after photos so you can see what they did. I'm pretty impressed - and who says that about their plumbing?